In recent years the bank has focused on three priorities, first, reducing its huge staff through Golden handshake schemes known as the Voluntary Retirement Scheme, which saw many of its best and brightest defect to the private sector
Second, computerizing its operations
Third, trying to change the attitude of its largely rude staff through a programme aptly named 'Parivartan' or 'change'.
State Bank of India is present in 32 countries, where it has 84 offices serving the international needs of the bank's foreign customers, and in some cases conducts retail operations. The focus of these offices is India-related business.
All the officers have certain financial powers and administrative powers depending upon their positions
The delegation of financial powers of various grades of officials is decided by the Central Board which are revised from time to time, depending upon the organization’s requirement and also Government / RBI guidelines .
There is a well defined organizational structure and a clear system of accountability and control system, which also take into account the RBI / CVC guidelines.
There are quite a number of documents like manuals, book of instructions, codified circulars, scheme of delegation of powers, proceedings of the board etc and also the periodical circulars used by the employees for discharging various functions .
There are quite a number of documents like manuals, book of instructions, codified circulars, scheme of delegation of powers, proceedings of the board etc and also the periodical circulars used by the employees for discharging various functions.
State Bank Group aims to respond faster to market demands, enable real-time information access and assign the right people to the right positions at the right time.
On Implementation of mySAP ERP help State Bank Group drive advancement and innovation in areas of human capital management and enterprise resource planning such as e- learning, virtual classrooms, career development and successing planning, competency assessment, performance management and property management
Customers of State Bank of India can expect to have a positive experience when they visit branches. They can be sure that they’ll be welcomed courteously, greeted with a smile, attended to promptly and their grievances listened to carefully.