Solution Focused Approach To Agile Coaching

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This is my presentation at XPDays Benelux 2009 about how to ask more useful questions in agile coaching and, well, actually in almost every situation

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Solution Focused Approach To Agile Coaching

  1. 1. Solution Focused Approach to Agile Coaching Pierluigi Pugliese - Connexxo
  2. 2. Imagine...
  3. 3. Solution Focused: Asking Questions - Steve De Shazer, Insoo Kim Berg et al. - “All of the Facts belong only to the Problem, not to its Solution” Asking for Solutions is more efficient than digging in Problem analysis
  4. 4. 1 2. Experience How? the difference 3. Find path to solution, backwards The Goal The Client Problem 1. Move to the solution State
  5. 5. The Problem
  6. 6. The Solution State
  7. 7. Where in Agile? Team Coaching 1-to-1 Coaching Daily Meetings Sprint Product Increment Demonstration Product Sprint and Backlog Backlog Retrospective It’s an attitude when asking questions!
  8. 8. Coaching Solution Focused - Define the goal - Elicit options and - Ask, don’t suggest resources - Don’t judge - Focus on possible solutions - Wait as much as needed!
  9. 9. Systemic - What would be different? Questions - What resources did you use? Suppose you - How would you recognise it? have achieved - How would other your goal... people recognise it?
  10. 10. Systemic Questions Find the difference that makes the difference and ask about it!
  11. 11. What else? And what else?
  12. 12. Circular Questions - How would P do it? - How would P notice it? - What would P say?
  13. 13. Why not why? - Use the question “why” sparingly! - Elicits values - Promotes problem analysis - Rationalises the irrational - Stabilises the status quo
  14. 14. Your turn... - Client wants to solve a problem - Coach asks Systemic questions - Observers are timekeepers and provide feedback - When problem solved or time expired: give feedback - Exchange roles, repeat
  15. 15. Scales 10 Goal Steps to Solution 5 Now Past Resources 1
  16. 16. Miracles - Imagine... a totally normal evening - Sleep normally - A miracle happens and the problem you had is gone - But you don’t know that, because you were sleeping - You wake up in the morning: how would you recognise the problem is gone? How would the others react?
  17. 17. Interviews - I [the coach] am a journalist of the [newspaper, magazine, TV, radio, internet news...] - I’m here to interview you [the Client] because you have solved brilliantly the problem X - All our listeners/viewers/readers/... want to know how you did it - What was the last step to it? - What was the step before the last? - What was different since you achieved your goal?
  18. 18. Your turn... - Client wants to solve a problem - Coach asks Scales and Systemic questions - Observers are timekeepers and provide feedback - When problem solved or time expired: give feedback - Exchange roles, repeat
  19. 19. Imagine... - Back to the office, you have used successfully these techniques - What did you do differently? - Where did you apply them? - How did your colleagues notice you are now mastering these techniques?
  20. 20. Questions? Now or email ppugliese [at] connexxo [dot] com
  21. 21. Pierluigi Pugliese Connexxo www.connexxo.com blog.connexxo.com @p_pugliese

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