New Tools of the Craft

Us... Mike Sutton http://wizewerx.com/blogs Pierluigi Pugliese ConneX o X http://blog.connexxo.com 2

Let’s form a Team 3

The Project• We are a product company looking for some new and exciting product• We have decided to run a competition between our teams• Each of our teams will produce a concept for The Box• The presentation is the Objective 4

Project Goals (Prioritised)• The ‘Elevator Pitch’ for the ‘Box’?• More detail of the concept• Key features of the ‘Box’• Marketing vision• Who is the market?• How will it be marketed?• A working prototype 5

It’s a Competition!• After each review each team will be scored on their presentation so far• The score from the ﬁnal sprint will be doubled 6

Roles under Stress Blamer Placater 10 10 1 0 1 00 1 0 1Distracter ComputerFrom:Virginia Satir, "The New Peoplemaking", Science and Behavior Books Inc., 1988 7

The Blamer• Fault-ﬁnder• Dictator• Superior• Tyrannical• Hard voice, often shrill and loud• Tight muscles, high blood pressure• “If it weren’t for you, everything would be all right!” 8

The Placater• Tries to please, apologetic• Never disagrees• “Yes man”• Talks in an ingratiating way• Whining & squeaking voice• “I am worth nothing!” 9

The Computer 10 10 1 0 1 00 1 0 1• Very correct and reasonable• No visible feelings• Seems calm & cool• Body motionless• Dry and monotone voice• Use long words & complicated sentences 10

The Distracter• Says & does irrelevant things• Does not respond to the point• Voice can be “singsong” • Often out of tune with the words• Continuously moving 11

Bad Apples Slacker Jerk MoodyFrom: Felps et al., "How, When, and Why Bad Apples Spoil the Barrel: Negative Group Members and Dysfunctional Groups",Research in Organizational Behavior, 2006,Volume 27, 175-222 12

The Jerk - Interpersonal Deviant• Makes fun of people• Says something hurtful• Makes an inappropriate remarks• Curses at people• Plays mean pranks• Acts rudely• Publicly embarrasses people 13

The Slacker - Withholder of Effort• Intentionally avoids responsibility• Not doing / not taking risks• Not disclosing• Violates effort norms• Takes advantage of good faith• Other names • Shirking • Free Riding • Social Loaﬁng 14

The Moody - Affectively Negative• In emotions, mood, attitude• Pessimistic, anxious, insecure, irritable• We are inﬂuenced - “Emotional Contagion”• Negative > Positive 15

A Positive Role: The Leveler• Congruent • Verbal and non-verbal messages coincide• No need to blame, placate, be feeling-less, distract• Integration, ﬂowing, aliveness, openness• Best state to build relationships!• Most difﬁcult to “be in”! 16

Bibliography - Improv Theatre• Keith Johnstone - Improv and the Theatre• Tom Salinsky, Deborah Frances-White - The Improv Handbook• Keith Johnstone - Impro for Storytellers: Theatresports and the Art of Making Things Happen 17

Bibliography - Solution Focused• Paul Z. Jackson, Mark McKergow - The Solutions Focus• Steve de Shazer Keys to Solution in Brief Therapy• Steve de Shazer Clues• Steve de Shazer,Yvonne Dolan et al. More than Miracles• Peter de Jong, Insoo Kim Berg Interviewing for Solutions 18

Bibliography - Patterns of Comms.• Virginia Satir, The New Peoplemaking 19

Bibliography - Bad Apples• Will Felps et al. - How, When, and Why Bad Apples Spoil the Barrel: Negative Group Members and Dysfunctional Groups, Research in Organizational Behavior, 2006,Volume 27, 175-222 20

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New Tools of the Craft

by Pierluigi Pugliese on Mar 16, 2011

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New Tools of the Craft — Presentation Transcript