West Midlands Police - Mediation training case studiesCase Study 3Sergeant Cowell has been to talk to you confidentially. ...
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Case Study 3 - West Midlands Police - Mediation training case studies - PPMA Seminar April 2012

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Case Study 3 - West Midlands Police - Mediation training case studies - PPMA Seminar April 2012

  1. 1. West Midlands Police - Mediation training case studiesCase Study 3Sergeant Cowell has been to talk to you confidentially. He line manages anumber of Community Support Officers (PCSOs) who are bickering, andwhose performance is being badly affected by their apparent mutual dislike.Sgt Cowell needs to implement the annual internal development review(PDR) process for his team, and wants to raise this behaviour with them all.One of the female team members (Sharon) has now taken sickness absencedue to stress, and has submitted a grievance [aka at WMP a Resolution]against Sgt Cowell. He’s heard that the others (Louis, Piers, Cheryl andAmanda) are resentful that they are having to cover Sharon’s work. It iscommon knowledge that Louis will be retiring in the next few months. Theyare not sure if he will be replaced. Piers, the other dominant personality, hasaspirations to be an officer. Amanda works flexibly because she has youngchildren. Simon is anxious about the impact on the new recruit, Cheryl.Simon is worried that the bad atmosphere might have been noticed by theircontacts at neighbourhood level, and this will reduce public trust andconfidence. He is worried that he’ll be late with all the PDRs, and he’ll be introuble over the grievance. You don’t know much about the individualsconcerned but you have been aware of Sharon for a while - her name hascropped up in the past as a bit militant and you are wary of her. You think afew of them might be in a union but you don’t know if there is a local repSimon can talk to. Simon’s Federation rep told him mediation can’t be donefor groups of people.How do you think Sgt Cowell should approach this situation?

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