Ben Page - The State of Public Sector - PPMA Seminar April 2012

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Ben Page - The State of Public Sector - PPMA Seminar April 2012

  1. 1. The state of public sectorBen Page, Chief ExecutiveIpsos MORI ben.page@ipsos.com @benatipsosmori
  2. 2. Recession blues..... 2 What do you see as the most/other important issues facing Britain today?70 Economy6050 Unemployment40 Race / immigration3020 Crime/ NHS10 Law & Order 0 May May May May May May May May May May May May May May May 1997 1998 1999 2000 2001 2002 2003 2004 2005 2006 2007 2008 2009 2010 2011 Base: representative sample of c.1,000 British adults age 18+ each month, interviewed face-to-face in home Source: Ipsos MORI Issues Index
  3. 3. We’ve spent the money… 60 France 55Percentage of national income 50 Italy 45 Germany UK 40 USA 35 Japan 30 1997 1999 2001 2003 2005 2007 2009 Source: IFS Bulletin OECD.Stat
  4. 4. Less “Big Government” sounds like a good idea….butTo what extent do you agree or disagree with each of the followingstatements: Strongly agree Tend to agree Tend to disagree Strongly disagreeIn recent years government and public services have tried to do too much, and 31% 33% 13% 7% people should take more responsibility for their own lives (Base: 512) I am worried that government and public services will do too little to 19% 31% 19% 8% help people in the years ahead (Base: 490) Base: 1,002 adults in Great Britain aged 16+. Split sample between the two statements. Fieldwork dates: 13-19 May 2010 Source: Ipsos MORI
  5. 5. “We now expect more of government than we do of God”52% of the public agree….
  6. 6. Where are you?? 6 © Ipsos MORI
  7. 7. Money money moneyWhat would you say is the most important issue facing your sector today? % Top mentions Funding/grants/budget cuts – any mention 64 Maintaining and improving services/healthcare 30 Funding/grants/budgets – nothing else… 20 NHS reforms/commissioning reforms 12 Workforce issues/redundancies etc. 12Rethinking how to provide services/Restructuring 10 Reduced services/larger class sizes 9 Education/student funding reform 7 Demographic change/ageing population 4 Localism issues/local delivery/prioritisation 4 Patient safety 3 Government/new legislation etc 3 Welfare/benefit changes will increase poverty 3 Outsourcing/working with other organisations 2 Transparency 2 Customer/community engagement 2 Curriculum issues 2 Source: Ipsos MORIBase: 338 Public Sector Leaders, 27 June – 22 July 2011
  8. 8. VFM8
  9. 9. You have been monstered Q. “For each, would you tell me whether you generally trust them to tell the truth or not?” % Not trust % Trust Doctors 8 88 Teachers 12 81 Professors 11110 74 Judges 17 72 Scientists 17 71 Clergyman/Priests 20 68 The Police 27 63 Television News Readers 26 62 Social workers 25 60 The ordinary man/woman in 25 55 Civil Servants 34 47 Managers in the NHS 45 40 (was 33%) Pollsters 37 39 Trade Union officials 46 34 Local councillors 57 31 Business Leaders 55 29 Bankers 62 29 Managers in local government 57 26 (was 34%) Journalists 70 19 Government Ministers 74 17 Politicians generally 80 14Base: 1,026 United Kingdom adults aged 15+, 10-16 June 2011 Source: Ipsos MORI/BMA
  10. 10. Overall satisfaction with services holding up10
  11. 11. Just over a half satisfied with their local councilQ2 How satisfied, or dissatisfied, are you with the way your local council runs things? Higher net satisfied Very Very scores among: dissatisfied satisfied Informed (+63) 6% 7% Londoners (+54) Fairly Rural areas (+50) dissatisfied 15%Neither satisfied nor 21% 48% Fairly dissatisfied satisfiedBase: All adults aged 15+ In England only, (874) fieldwork dates 7 – 13 October 2011 Source: Ipsos MORI
  12. 12. …which is above average of last 25 years… Q How satisfied or dissatisfied are you with the way your local council runs things? National net satisfaction 50% 45% 40%Net Satisfaction 35% 30% 25% 20% 15% 10% 5% 0% 1986 1991 1996 2001 2006 2011 Year surveyed Source: Ipsos MORI
  13. 13. Levels of advocacy largely unchanged over last 2 years Q Which of these statements comes closest to how you feel about your local council? Higher net scores among: I speak highly of the council Informed (+16) without being asked 4% Londoners (+18)I speak highly of the council if 22% I am asked about itI am critical about the council if I am asked about it 26%I am critical about the council without being asked 9% I have no views one way or another 39% Base: All excluding don’t know (837) fieldwork dates 7 – 13 October 2011 Source: Ipsos MORI
  14. 14. Most say local government is staying the sameQ Thinking about the way the authority run things, do you think this has got better or worse over the last three years, or has it stayed the same? 24% among Londoners Better 13% Stayed the same 62% Worse 25%Base: All adults (excl don’t know responses from base) aged 15+ in England only (796) fieldwork dates 7 – 13 October 2011
  15. 15. Image of local council is mixed - butQ14 Please read through the list, and tell me which of the words, if any, that you think apply to your local council Top answers 2007 Faceless 30% Bureaucratic 32% Under-funded 25% Friendly 21% Unresponsive Efficient Keen to help Unaccountable Hardworking InfuriatingBase: All adults aged 15+ in England only (874) fieldwork dates 7 – 13 October 2011 Source: Ipsos MORI
  16. 16. And Trust is up… Parliament Local Council 70 Trust % 62 64 60 61 60 57 52 54 50Per cent 40 36 38 37 35 36 34 29 30 20 10 2001 2003 2005 2007-08 2008-09 2009-10 2010-11 Base: Core sample in England; (2001: 9,270, 2003: 8,859, 2005: 9,104, 2007-08: 8,729, 2008-09: 8,706, 2009-10: 8,677, 2010-11: 9,521)
  17. 17. But only 12% of cuts done so far17
  18. 18. On the classic change curve….
  19. 19. Pay has never been the mainfactor in staff engagement -but in the current climate, howfar are staff really beginning toworry about declining livingstandards?
  20. 20. More than a lost decade for wagesMedian wages (real) Crisis and Steady Stagnation Aftermath Growth£26,000.00£24,000.00£22,000.00£20,000.00£18,000.00 1990 1995 2000 2005 2010 2015 Source: Resolution Foundation
  21. 21. Same erosion of living standards as everyone else? How satisfied are you with the balance70% between your private and professional life60% How satisfied50% are you with your salary? Is your benefits40% package competitive?30% Your overall compensation20% package (pay and bonuses) reflects your performance?10%0% 2006 2009 2011
  22. 22. People are still motivated andbelieve in their “vocation” butmore demanding conditionsand declining real pay areaffecting happiness levels
  23. 23. Real changes90%80% Your job gives you a sense of personal Happy in job - EU70% fulfilment60% Happy in job -50% You feel proud to work UK for your organisation40% You endorse your organisation’s30% strategy and direction20%10%0% 2006 2009 2011
  24. 24. Keep building flexibility,upskilling and recognise thevalue of non-monetaryrecognition...Policies and behaviour stillantediluvian...not helped bymedia – but..
  25. 25. 55% Worried about what’s next Change is well50% managed within your organisation You support45% change40% You feel valued35% and recognised30%25%20% 2006 2009 2011
  26. 26. FOR EXAMPLE........
  27. 27. Local example of key trends…. Overallsatisfaction with 73% current job 64% 65% 62% 59% 52% 46% 41% Speak highly of employer Satisfaction with Job security 23% 2007 2009 2011 27
  28. 28. Rising sense of focus – even as insecurity mountsI am committed to 92% 89% 90% helping my 86%service achieve its 84% objectives 81% I understand my 73% service’s 68% objectives I am encouraged 57% to find more efficient ways of doing things 2007 2009 2011 28
  29. 29. Better team work….. I find team meetings useful 74% 72% 67% … gets the best out of me 61% 61%There is good 60% 61% cooperation 52% between 55% 55%teams within 51% Satisfaction with my service Pay area 2007 2009 2011 29
  30. 30. But anxiety about change 30 © Ipsos MORI
  31. 31. Appetite for change I support the need for change 72 64 66 Change is well managed 24 19 16 2007 2009 2011 31
  32. 32. General concern about thefuture – in every senseNeed people who are less riskaverse....big cultural changeunderway
  33. 33. Most trends down but..................80% Job security70% How motivated do you feel Optimistic about own in your current job?60% future50% Will you be with the same employer in two years’40% time?30% How satisfied are you with opportunities for career20% progression10%0% 2006 2009 2011
  34. 34. Like all employers, you arehighly reliant on staffwillingness to meet yournew objectives andchange… 34 © Ipsos MORI
  35. 35. What is engagement? 35 © Engaging for Success, David MacLeod and Nita Clarke
  36. 36. 57% of staff on average say they support the need for change in local government 36Base size: 4094
  37. 37. Employees wantMORE listening &face to face contactwith Senior ManagersDesired: 47%Received: 30% 37 © Ipsos MORI
  38. 38. Capturing the mood…“A clearer understanding ofwhat our future may hold, evenif we are in a time ofsignificant change. Just tellus the truth. We can handleit!” 38 © Ipsos MORI
  39. 39. ben.page@ipsos.com 39 © Ipsos MORI

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