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KnowledgeNow Project - Promotional Presentation


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KnowledgeNow is a project of the Association of Community Legal Clinics assisting community legal clinics in Ontario to work together by developing strategies and tools to enhance collaboration and …

KnowledgeNow is a project of the Association of Community Legal Clinics assisting community legal clinics in Ontario to work together by developing strategies and tools to enhance collaboration and knowledge sharing.

This presentation is designed to assist us in discussing this issue, rather than providing diffinitive answers.

For more information, please contact the project mananger at

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  • 1. KnowledgeNow Networking Our Work Association of Community Legal Clinics of Ontario Association des Cliniques Juridiques Communautaires de L'Ontario KnowledgeNOW a Community Legal Clinic Knowledge Sharing initiative This project has received financial support from Legal Aid Ontario
  • 2. Knowledge Management KM is the process of… Identifying Capturing Sharing Re-Using Creating Outcome: By doing this well, we are developing as a learning-organization : one which changes its behaviour to reflect new knowledge and insights Knowledge "know how"
  • 3. Working Definition: “Knowledge”
    • What is “knowledge” for clinics?
    • Operational knowledge — how best to manage a legal clinic
    • Funder relations
    • Governance issues and working with boards of directors
    • Substantive legal knowledge
    • Knowledge of clients, community, services, resources, and service providers
    • Knowledge of legal and social developments that impact on our clients and community
    • “ How to” knowledge — how best to provide legal services through intake systems, individual client work, outreach, public legal education, community development, and law reform, including knowledge of how similar organizations are most effectively doing their work
    • Knowledge about legal aid and legal clinic service delivery including:
    • strategic initiatives and campaigns undertaken by others
    • how other jurisdictions deliver their services
  • 4. Vision: Supporting clinic work
    • We practice knowledge management t o improve access to justice by
    • Knowing what we know,
    • Managing what we know,
    • Sharing what we know,
    • Creating new knowledge
  • 5. Looking Forward
    • Knowledgeable individuals
    • Ad-hoc & silo-ed information sharing
    • Processes & culture limited knowledge capacity
    • Limited use of technology
    • Accessing, using and leveraging collective knowledge
    • Strategic, purposeful knowledge sharing
    • Processes and culture promote knowledge sharing and expand capacity
    • Technology used to facilitate effective knowledge management
    From Here
  • 6. Project Outcomes
    • Increase the desire to share and learn from each other.
    • Increase our capacity to share and work together
    • Strive to embody knowledge sharing as part of our collective culture and enhance this practice.
    • Retain the knowledge assets of departing/retiring staff
    • Develop a clear strategy for knowledge management
    • Increasing efficiency and expanding capacity to provide service to our communities by learning from evaluation and promising practices developed in clinics.
    This project aims to improve our collective delivery of high quality, effective, and efficient poverty law legal services we will:
  • 7. Background
    • Knowledge Management & Transfer (KMT committee formed, PLAC funded (2006)
    • Explored & Researched Knowledge Management
    • Produced a report in March 2010 (Link)
    • ‘ Feedback’ Report in November 2010
    • Project Plan for KnowledgeNow
    Knowledge Information Data Decision Making Synthesizing Analyzing Summarizing Organizing Collecting
  • 8. Project Status
    • 3-year project plan developed
    • Funded by LAO’s Poverty Law Innovations Fund for 1 year beginning October 2011, with the option of applying for further funding
    • Managed by the ACLCO through the KnowledgeNow Steering Committee (KNSC)
    • Project Manager now driving implementation
  • 9. Project Team
    • ACLCO – project management/ finances
    • KnowledgeNow Steering Committee
    • KnowledgeNow Lead (Project Manager)
    • Manager of Clinic Learning & Training– co-management & coordination with PLAC (QSO)
    • Knowledge Champions
  • 10. KN Steering Committee (KNSC) Strategic Partner Name Specialty Clinics Doreen Way (ARCH) LAO/ Quality Services Office (QSO) Carene Smith (QSO) Project Manager Paul Pinkerton (ACLCO) Clinic Resource Office (CRO) Gwyneth Pearce (CRO) ACLCO Board Anthea Millikin (WLC) Clinic Managers – COP (CM-COP) Christie McQuarrie (WSCAR) Community Legal Education Ontario (CLEO) Kim McCutcheon (CLEO) Provincial Learning Action Committee (PLAC) Michele Leering (HAST) General Clinics Chris Killoran (SOTT) Mgr. Clinic Learning & Development Marnie Hayes (QSO) General Clinic/ IT Advisory Committee (ITAC) Alastair Clarke (UHCS) SLASS Clinics Lisa Cirillo (DLS – UofT) General Clinics Erik Bornmann (SIMC) ACLCO (project sponsor) Lenny Abramowicz (ACLCO)
  • 11. Project Context
    • Community Legal Clinics
    • 77 community legal clinics across Ontario
    • 60 geographic clinics serving every community in the province
    • 17 specialty clinics
    • 6 Student Legal Aid (SLASS) clinics
    • Approximately 550 clinic workers
    • Clinics receive approx. 20% of overall legal aid budget.
    • All receive core-funding through Legal Aid Ontario and some support services
    • Supported by the ACLCO
  • 12. Important Principles
    • Clinic independence – Accountable to their communities
    • Funded by LAO – Accountable to LAO
    • Mandated to Engage in Systemic Work
    • Clinics accomplish more when they work together
    • History of established inter-clinic groups
  • 13. Challenges Identified
    • Wide-spread knowledge
    • Risk of losing knowledge capital
    • Duplication
    • Not Systematic
    • Barriers
  • 14. Knowledge Challenge
    • “ explicit” or documented knowledge
    • articulated, written down or codified, and stored
    • readily transmittable
    • books, manuals, documents and procedures
    • “ implicit” or “tacit” knowledge
    • people carry in their minds - difficult to access
    • what knowledge do I possess?
    • often more valuable
    • difficult to ‘transfer’ – needs extensive personal contact and trust
    • Estimated 42% of corporate knowledge is ‘tacit’
    Two Distinct Types of Knowledge:
  • 15. Advantages Identified
    • Wide-spread knowledge
    • Clinics already working together
    • Coordinated IT system
    • Cultural desire for greater collaboration
  • 16. Inter-Clinic Groups
    • These are some of the groups clinics currently work together in:
    • Ontario Project for Inter-Clinic Community Organizing ( OPICCO )
    • Steering Committee on Social Assistance ( SCSA )
    • Legal Clinic Housing Issues Committee ( LCHIC )
    • Ontario Legal Clinics Worker’s Compensation Network ( WCN )
    • Le Réseau Francophone des Cliniques Juridiques de l’Ontario
    • New Caseworkers Orientation and Training Group
    • Clinic Managers-Community of Practice ( CM-COP )
    • All Websites – Community of Practice (LAO/Clinic)
    • Regional study groups – focused on a specific areas of law
      • Landlord Tenant (all regions)
      • Income Maintenance (all regions)
      • North Region – CICB; Aboriginal Affairs Study Groups
  • 17. Advantages
    • Requesting Feedback
    • Sharing Information
    • Asking for Help
    • Talking about Errors
    • Edmondson (1999) , Borgatti and Cross (2003), and (Orr 1996) - referenced in Lead Users as Facilitators of Knowledge Sharing in a Community Setting, Lars Bo Jeppesen and Keld Laursen
    DRAMATIC RESULTS: The groups that engaged more intensely in such activities performed better. Studies show that when teams collaborate by
  • 18. Project Plan
    • Promote Knowledge Sharing
      • Knowledge Champions program
      • Regional Training Sessions
      • Newsletter
    • Proposal for e-collaboration space
    • Clinic portal to knowledge-sharing sites
    • Clinic managers website
    • Develop another e-resource for clinics
    • Reporting and future funding applications
    The project implementation is focusing 6 priorities:
  • 19. Wrap Up
    • Thank you for your interest in this project. For more information, please contact the project manager:
    “ Canada is a great country, one of the hopes of the world. We can be a better one – a country of greater equality, justice, and opportunity. ” – Jack Layton Knowledge sharing contributes immeasurably to this end – our effectiveness is enhanced as we work together in the best possible fashion. Paul Pinkerton 416-847-1418 1-866-965-1416 x5177 [email_address]