Week 10_Culture, Communication and Conflict Presentation


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  • http://www.youtube.com/watch?v=dU4lYcN6zEY
  • http://foreveralonecomic.com/post/1584120396/forever-alone-comic-poker-facehttp://nedmartin.org/v3/amused/male-dominated-culturehttp://www.impawards.com/2009/ugly_truth.html
  • Look for diagramActivity 1
  • Conflict style diagramhttp://g.virbcdn.com/_f/files/resize_1024x1365/a3/FileItem-55113-ConflictStyle005.jpgBeyondintractability.org
  • Week 10_Culture, Communication and Conflict Presentation

    1. 1. CULTURE, COMMUNICATION AND CONFLICTNguyen Duc Hanh – s3312619Tran Thi Phuc Thuan – s3160796Lecturer: Duong Trong Hue
    2. 2. Table of Contents• Characteristics of Intercultural Conflict• Conflict Types• Cultural Influences on Conflict Management• Managing Intercultural Conflict
    3. 3. Characteristics of Intercultural Conflict• Language Issues• Ambiguity• Contradictory Conflict Styles
    4. 4. Types of Conflict• Affective conflict• Conflict of interest• Value conflict• Cognitive conflict• Goal conflict
    5. 5. Activity
    6. 6. Types of Conflict• Affective conflict: people become aware that their feelings and emotions are incompatible• Conflict of interest: people have incompatible preferences for a course of action or plan to pursue• Value conflict: occur when people have different ideologies• Cognitive conflict: two or more people become aware that their perceptions are in conflict• Goal conflict: people have different outcomes (Martin & Nakayama 2008)
    7. 7. Cultural Influences on Conflict Management • Family influences • Gender, Ethnicity and Conflict • Religion and Conflict • Value Differences • Differences of Conflict Styles between individualists and collectivists:(Rahim 1986)
    8. 8. Role Playing Game <3
    9. 9. Cultural Influences on Conflict Management (cont.) • Direct and Indirect Conflict Approaches Direct Indirect- Conflicts are fundamentally good for - Conflicts are destructive forrelationships  deal with it directly relationships  avoid or deal with it indirectly- Concentrate on using precise language - Concentrate on the meaning that- Objective: to select the best solution apart from verbal message - Objective: maintaining the relationships during disagreement
    10. 10. Cultural Influences on Conflict Management (cont.)• Emotional expressiveness/ Restrain Conflict Style Emotionally expressive style Restrain style- It is better to show emotion during - Disagreements are best discussed indisagreement an emotionally calm manner- Show emotion through expressive - Avoid nonverbal emotionnonverbal behavior- Credibility is based on the ability to - Credibility is demonstrated bybe expressive maintaining tight control over one’s emotions
    11. 11. Managing Intercultural Conflict• Productive vs. Destructive Conflict Productive Conflict Destructive Conflict- Identify the specific problem - Make sweeping generalizations- Focus on the original issue - Escalate the issues- Cooperative problem solving - Seize power- Value leadership that stresses - Value leaders who polarizemutually satisfactory outcomes
    12. 12. Managing Intercultural Conflict (cont.)• Competitive vs. Cooperative conflict - competitive atmosphere  poor communication - cooperative atmosphere  open communication Once conflicts started to escalate, it is more difficult to turn a competitive into a cooperative relationship
    13. 13. References• ‘BF’ 2012, The Abbys World, image, 20 January, viewed 24 April 2012, <http://www.theabbysworld.com/2012/01/open-discussion-readers- question-is-my.html>.• ‘Conflict’ 2012, The medical student, image, 8 February, viewed 25 April 2012, <http://medic-student.blogspot.com/2012/02/conflict.html >.• ‘Forever alone’ 2012, Forever Alone comics, image, viewed 24 April 2012, <http://foreveralonecomic.com/post/1584120396/forever-alone-comic- poker-face>.• ‘Jennifer Lopez’ 2011, bluemelody, image, viewed 24 April 2012, <http://www.bluemelodyvn.com/phuongthaongocle/begin.php?mode=tintu c_id&id=3660&id_chinh=71>.• ‘Male dominated culture’ 2012, Nedmartin, image, viewed 24 April 2012, < http://nedmartin.org/v3/amused/male-dominated-culture>.• Martin J & Nakayama T 2008, ‘Culture, communication & conflict’ in Experiencing intercultural communication: An introduction, 3rd Edn, McGraw-Hill, USA, pp. 209- 234.
    14. 14. References (cont.)• Martin J & Nakayama T 2010, Intercultural Communication in Contexts, 8th edn, McGraw Hill, NY.• Medin, D L 2006, ‘Culture and Resource Conflict: Why Meanings Matter’, Amazon, viewed 25 April 2012, <http://www.amazon.com/Culture- Resource-Conflict-Meanings-Matter/dp/0871545705>.• Rahim, A 1986, ‘A measure of styles of handling interpersonal conflict’, Academy of management journal, vol. 26, no. 2, pp.368-376.• Samovar, L, Porter, R & McDaniel, E 2009, Intercultural Communication: A reader, Wadsworth, MA.• Samovar, L, Porter, R & McDaniel, E 2010, Communication between cultures, Wadsworth, MA.• ‘SNSD’ 2010, 24h, image, viewed 24 April 2012, <http://hn.24h.com.vn/ca-nhac- mtv/snsd-khoe-chan-dai-mien-man-c73a299543.html>.• ‘Ugly truth’ 2009, Impawards, image, viewed 24 April 2012, <http://www.impawards.com/2009/ugly_truth.html>.