While many hospitals today are making an effort to introduce Lean thinking and methods into their organizations, the most important part of Lean is often overlooked: building a culture of continuous improvement. Without this it will be difficult to sustain improvements that are made, and it will be difficult to improve quickly enough to keep up with the challenges that healthcare now faces. Creating a hospital with Kaizen Spirit is not something that is easy, or that happens overnight, but it is achievable through persistence and by following a proven path or roadmap.
In this 2nd of a three-part series, the authors of "Roadmap for the Lean Hospital" will address conducting a continuous improvement department meeting, and the rules for a successful kaizen suggestion system.
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