Hosted VoIP Service - Voicemanager
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Hosted VoIP Service - Voicemanager

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Voiemanager is our latest VoIP service providing superb Return On Investment for businesses of all sizes from SME\'s to Call Centre operations

Voiemanager is our latest VoIP service providing superb Return On Investment for businesses of all sizes from SME\'s to Call Centre operations

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Hosted VoIP Service - Voicemanager Hosted VoIP Service - Voicemanager Presentation Transcript

  • VoiceManager
    Product Presentation
    Paul Smith
    Sales and Marketing Director
  • VoiceManager Product Presentation - Agenda
    Agenda
    • Introduction to VoIP
    • VoiceManager – Hosted VoIP Solution
    • VoiceManager Benefits
    • Questions?
  • VoiceManager Product Presentation - Introduction to VoIP
    Introduction to VoIP
  • VoiceManager Product Presentation - Introduction to VoIP
    What is VoIP
    VoIP stands for ‘Voice over Internet Protocol’ and is described as:
    ’the routing of voice conversations over the Internet or through any other IP-based network.’
    • With VoIP, voice conversations are digitized and broken up into multiple ‘Packets’ and moved across a network - then reassembled at the destination point to make an audible conversation
    • VoIP does not always, as commonly referred to, use the Public Internet to transport the traffic. It can use any Public or Private IP based Network
    • For consumers call quality is not key, the Public Internet is used for the transportation of these calls. In Business quality of the conversation is key, either a Public or Private IP network is used for the transportation of these conversations
    • VoIP, in part, bypasses the traditional PSTN network that is made up of complex and multiple layers of network equipment and thus utilises minimal equipment
  • VoiceManager Product Presentation - Introduction to VoIP
    Why VoIP?
    Cost Redustion:
    • Calls made over IP to PSTN (Offnet) can be traditionally cheaper than using the existing PSTN network as there are less hops/touch points
    • Calls made over IP are location independent so International Calls can be considerably cheaper
    • Calls made from IP to IP (OnNet) do not touch the existing PSTN network and thus do not generate a call charge
    • Increased Broadband uptake allows utilisation of existing ‘Data’ services to convey ‘Voice’ – customer no longer needs separate phone and data lines
    • Traditional TDM networks are expensive in terms of capital outlay and operational management.
  • VoiceManager Product Presentation - Introduction to VoIP
    Why VoIP? Continued
    Added Value:
    • VoIP is location independent so a customer is no longer tied geographically to a number – a user in London can take their number to Glasgow
    • VoIP is geographically agnostic, only an IP connection is needed to make VoIP calls, so geographically dispered companies can seamless link their operations together
    • VoIP integrates with PC based software and brings voice into the ICT revolution
    • Voice calls can be delivered as emails
    • Voice calls can be made by the PC to a headset – no need for a handset
    • Voice calls can be transferred to any location
    • Voice calls can ‘Hunt’ users out and ring simultaneous users
  • VoiceManager Product Presentation - Introduction to VoIP
    How can VoIP be delivered?
    Option 1 – Purchase an IP PBX & Invest in VoIP Network
    • Operates like standard PBX but offer lower cost calls and more user features
    • Capital cost - involves investment for the IP PBX and probably additional equipment, any future upgrading will have a cost
    • Management cost – sophisticated technology that needs specialized skillsets either in house or at additional cost from the supplier
  • VoiceManager Product Presentation - Introduction to VoIP
    How can VoIP be delivered?
    Option 2 – Purchase a Hosted IP Offering (VoiceManager)
    • All the features of IP PBX but a VoIP Service Provider will own, manage, update equipment and lease the service:
    • No (or low) capital cost – no IP PBX to purchase
    • Predictable operating expense – charges based per user. If people added, you know exactly how costs will increase.
    • No maintenance cost – provider responsible for all costs associated with the equipment and software upgrades, moves and changes done directly via web interface by the customer
  • VoiceManager Product Presentation - Introduction to VoIP
    Voice is now an Application Service
    Email
    Email
    Web Hosting
    Web Hosting
    PC Backup
    PC Backup
    Anti-Virus
    Anti-Virus
    APPLICATIONS
    APPLICATIONS
    Collaboration
    Collaboration
    Firewall
    Firewall
    Storage
    Storage
    VOICE
    DATA
    ACCESS
    VOICE
    DATA
  • VoiceManager Product Presentation - Introduction to VoIP
    What the Analysts say about Hosted VoIP
    “By the end of 2012, the UK business community will have a Hosted IP Voice subscriber base of 1.95 Million users. This population will have risen from its current size of 0.187 Million (2007) and will represent a market worth over £625 Million.”
    illume Consulting 2008
  • VoiceManager Product Presentation – Hosted VoIP Solution
    VoiceManager - Hosted VoIP Solution
  • VoiceManager Product Presentation – Hosted VoIP Solution
    What is VoiceManager - Hosted VoIP?
    “VoiceManager - Hosted VoIP" is a Centrex system where PBX-like services are provided to enable telephone calls ...
    Centrex stands for CENTRalisedEXchange
  • VoiceManager Product Presentation – Hosted VoIP Solution
    VoiceManager Network Topology
    Powergroup
    VoiceManager Network
    WAN
    Router
    Broadband
    Switch
    PSTN Call Breakout
    (Off-Net Calls)
    Router
    Central Office
    Switch
    IP or
    Analogue
    FREEOn-Net
    Calls
    ATA
    Branch Office
    Router
    IP or
    Analogue
    ATA
    Home Worker
  • VoiceManager Product Presentation – Hosted VoIP Solution
    VoiceManger Solution Overview
    Customer ready to adopt VoIP in its entirety
    • Uses broadband or other IP connection (Ethernet, MPLS etc) to make and receive phone calls.
    • Only requires an IP Phone from Powertelecom’sAuthorised Equipment List
    • No other VoIP specific equipment on site
    • Dial-tone as normal
    • Can also use PC-based softphones, supplied by Powergroup
    • Quality is as good as traditional voice services and uses G711 (80kbps) or G729a Codec’s (24kbps)
    • Sold on a monthly rental, per licence basis
    • One licence = one end user.
  • VoiceManager Product Presentation – Hosted VoIP Solution
    VoiceManger Business Benefits
    • Ability to manage incoming calls (e.g., service sector businesses)
    • Great for businesses having trouble forecasting the future and managing cash flow/capex.
    • VoiceManager is easy to install and re-locate making it easy to move to a new site (e.g., new business parks)
    • Easily Increase and reduce users – this is helpful for project-based businesses (e.g., construction, sales agencies) or with those with variable numbers of employees (e.g., Christmas seasonal, tourism)
    • Ideal for multi-site businesses or those with home/remote workers
    • Integrate VoiceManager with Microsoft Outlook to improve workflow
    • Improve disaster recovery capability (e.g., businesses in a flood plain)
    • Improve carbon footprint (e.g., public sector)
    • Outsourced voice solution means reduced IT expediture
  • VoiceManager Product Presentation – Hosted VoIP Solution
    VoiceManger Features Sets
    Premium User (License)
    Standard User (License)
    Site Features
    Alternate Numbers
    Automatic Hold/Retrieve
    Barge-in Exempt
    Call Forward - Selective
    Call Notify
    Calling Line ID Blocking - Override
    CommPilot Express
    Priority Alert/Distinctive Ringing
    Push to Talk (Intercom facility)
    Remote Office
    Selective Call Acceptance
    Selective Call Rejection
    Sequential Ringing
    Simultaneous Ring
    Voice Messaging User
    Anonymous Call Rejection
    Automatic Call Back
    Basic Call Logs
    Call Forward - Always
    Call Forward - Busy
    Call Forward - No Answer
    Call Return
    Call Transfer
    Call Waiting
    Calling Line ID Delivery - Blocking
    Calling Line ID Delivery - External
    Calling Line ID delivery - Internal
    Calling Name Retrieval
    Client Call Control
    Do Not Disturb
    Call Hold
    Three-Way Call
    Intercept User
    Last Number Redial
    Speed Dial 100
    Speed Dial 8
    Call Capacity Management
    Calling Plan - Incoming
    Calling Plan - Outgoing
    Device Inventory Report
    Hunt Group
    Intercept Group
    Series Completion
    Voice Messaging Group
    Account and Authorization Codes
    Call Park
    Call Pickup
    Enhanced Inventory Report
    LDAP Integration
    Music On Hold
    Optional Features
    Hunt Group | Auto Attendant | Voice VPN | Call Centre Automatic Call Distribution | Call Centre ExpressCall Centre Agent | Call Centre Supervisor | Business Assistant Tool-Bar | Voice Massaging User
  • VoiceManager Product Presentation – Hosted VoIP Solution
    VoiceManager Optional Features
    Reception ConsolePC Receptionist Console
  • VoiceManager Product Presentation – Hosted VoIP Solution
    VoiceManager Optional Features
    Assistant-MobilePersonal Assistant Mobile Client
  • VoiceManager Product Presentation – Hosted VoIP Solution
    VoiceManager Optional Features
    ToolbarPersonal Assistant Plug-In for Outlook and internet browsers
  • VoiceManager Product Presentation – Hosted VoIP Solution
    VoiceManager Optional Features
    Softphone
    Voice/Video Soft Client
  • VoiceManager Product Presentation – Hosted VoIP Solution
    AuthorisedVoiceManager Equipment
    CPE offering to support IP Voice Services:
    • VoiceManager can only be used with authorised equipment (IP Phones). Authorised handsets includes Linksys By Cisco and Polycom IP Handsets.
    • Purchase IP Phones from Powertelecom with no minimum order quantity or set-up fees
    • All new IP Phones are pre-configured before delivery to customers address (Plug n Play)
  • VoiceManager Product Presentation – Hosted VoIP Solution
    IP Access Options
    Existing Powergroup connectivity customers will already be well placed to access VoiceManager services. However you can connect to VoiceManager using exsisting connectivity if it meets the requirements below:
    Broadband Networks
    • ADSL, SDSL or via a direct BTnet connection
    Ethernet Networks
    • VoiceManager will soon be available over Powergroup’s Ethernet WAN Product.
    Alternative IP Networks
    • If you would like to use VoiceManager via MPLS or TDM access then please contact your Powergroup Account Manager
  • VoiceManager Product Presentation – Hosted VoIP Solution
    999 Emergency Service Calls
    From 8th September 2008 IP Voice Service Providers must provide 999 access and caller location details in the event of a ‘silent call’
    VoiceManager is compliant with this and offers full 999 support by:
    • The VoiceManager provisioning portal, and associated portals, will not allow a customer to set-up a site until caller location details have been provided into our database.
    • Caller location details are provided via a feed to the Emergency Services Database
    • A 24 hour helpdesk is available to the Emergency Services to call if they need to check caller location details and the local IP address
  • VoiceManager Product Presentation – Benefits
    VoiceManager Benefits
  • VoiceManager Product Presentation – Benefits
    VoiceManager Benefits
    • Improved incoming Call Control
    Customers can create advanced call diverts (e.g., divert all calls to voicemail except for calls from a specific CLI).
    Simultaneous call ringing (ie, when a call comes in, both the IP phone and a mobile phone ring at the same time).
    Easy integration with CRM applications such as Salesforce.
    • No need to buy or manage PBXs
    Pay for handsets and calls used on a monthly rental basis – very important in times of economic uncertainty
    Most users will save money compared to traditional voice services
  • VoiceManager Product Presentation – Benefits
    VoiceManager Benefits Continued
    • Improved Integration for remote offices/workers
    Call hunt groups can include remote offices or people working from home. These can be easily customised by the customer
    Free on-net calls between offices and home workers
    • Environmentally Friendly
    A small on-site PBX can consume 40W. VoiceManager will typically consume the equivalent of 4W
    Encourage home working knowing employees are fully integrated into the company phone network
    • Integration into Microsoft Outlook
    Customers can make calls, control incoming calls and view call history via a toolbar on Outlook and Internet Explorer Simultaneous call ringing (ie, Click-to-call from Outlook.
  • VoiceManager Product Presentation – Benefits
    Common Myths About VoIP
    VoiceManager / VoIP = Free Calls
    Using VoIP in a business environment to make telephone calls will not give you free calls. VoiceManager will offer most businesses a significant reduction in call costs and telephony infrastructure.
    Installing a VoIP system sounds a bit Complex
    VoiceManager makes it easy to setup a working VoIP solution in a matter of days. Signup to VoiceManager, receive your IP Phones, Plug in IP Phones and use. All other phone options can be made by yourself or via Powergroup’s managed service.
  • Any Questions?