E-Learning: A Strategy for Sustainability Craig Chalmers Positive ID, LLC

Objectives Articulate a definition of e-learning and describe the prevailing modes of delivery Explain the triple bottom line of e-learning Understand how hi-tech companies such as Cisco, Microsoft, and Nokia are implementing e-learning strategies Begin to formulate an e-learning strategy (or enhance an existing one) for your org.

Articulate a definition of e-learning and describe the prevailing modes of delivery

Explain the triple bottom line of e-learning

Understand how hi-tech companies such as Cisco, Microsoft, and Nokia are implementing e-learning strategies

Begin to formulate an e-learning strategy (or enhance an existing one) for your org.

Introduction to e-learning E-learning and Sustainability Case Studies Conclusion Agenda

Introduction to e-learning

E-learning and Sustainability

Case Studies

Conclusion

Introduction to e-learning What is it and how is it implemented?

What is e-learning? E-learning is any form of structured training that leverages technology to overcome barriers of time and/or distance, and to enhance the overall educational experience.

E-learning is any form of structured training that leverages technology to overcome barriers of time and/or distance, and to enhance the overall educational experience.

E-learning: Group Discussion Groups of 3-4 Discuss… What has been your experience with e-learning? How do you think e-learning can be a part of your strategic plan? What questions do you want answered today?

Groups of 3-4 Discuss…

What has been your experience with e-learning?

How do you think e-learning can be a part of your strategic plan?

What questions do you want answered today?

Early innovations: 1940’s – 1990’s 1990’s Interactive CD-ROMs 1980’s Flight Sims 1940’s – 60’s Military film

How is e-learning delivered today? 5 modes of delivery Rapid e-learning Web conferencing platforms Custom-built e-learning Simulation development Telepresence

5 modes of delivery

Rapid e-learning

Web conferencing platforms

Custom-built e-learning

Simulation development

Telepresence

E-learning delivery matrix Interactivity Complexity (time/cost) Web Conferencing Cisco WebEx Rapid e-learning Adobe Captivate Adobe Presenter Camtasia Cisco Telepresence Custom e-learning Nokia ex. Simulation development Microsoft ex.

The training landscape* 2007 U.S. spend on corporate learning: $134.39 billion Increasing cost of training: 2001: $1,109 / per hour of content 2007: $1,660 / per hour of content Classroom training: 76% in 2001… 61% in 2007 * 2008 State of the Industry report, ASTD

2007 U.S. spend on corporate learning: $134.39 billion

Increasing cost of training:

2001: $1,109 / per hour of content

2007: $1,660 / per hour of content

Classroom training: 76% in 2001… 61% in 2007

* 2008 State of the Industry report, ASTD

Why is elearning important? Globalization, expanded geographies Compression of time Growing need for “just-in-time” training Streamlined workforces (more with less) Increasingly digital enterprise

Globalization, expanded geographies

Compression of time

Growing need for “just-in-time” training

Streamlined workforces (more with less)

Increasingly digital enterprise

What are the limitations of e-learning? Up-front implementation costs Learning curve to adjust to a new medium No face-to-face interaction Technology issues Cultural adjustments Content Flexibility

Up-front implementation costs

Learning curve to adjust to a new medium

No face-to-face interaction

Technology issues

Cultural adjustments

Content Flexibility

E-learning and Sustainability The Triple Bottom Line

E-learning: The Triple Bottom Line People Planet Profit

People

Planet

Profit

Triple bottom line: People Social factors… Flexible to needs of employees Promotes self-directed professional dev. Delivers the right training to the right people Reaches more learners, increases overall productivity

Social factors…

Flexible to needs of employees

Promotes self-directed professional dev.

Delivers the right training to the right people

Reaches more learners, increases overall productivity

Triple bottom line: Planet Environmental costs of classroom training Travel Facilities Paper usage Accommodations

Environmental costs of classroom training

Travel

Facilities

Paper usage

Accommodations

Triple bottom line: Planet http://designadvisor.mit.edu/design/ http://learningfootprint.com/calculate.html http:// www.edf.org/papercalculator / http://energytools.com/calc/EnerEcon.html http://www.atmosfair.com * Elearning Magazine, “Going Green…” Sept/Oct 2008, Silke Fleisher Calculate a facility’s carbon output: Estimate your “Learning Carbon Footprint”: Paper output calculator: Generate ROI for an energy savings initiative: Calculate travel emissions:

Triple bottom line: Profit Cost savings Materials Travel Instructors Physical facilities Administrative time

Cost savings

Materials

Travel

Instructors

Physical facilities

Administrative time

Triple bottom line: Profit ROI

ROI

Case Study: A.T. Kearney Business Objectives Keep consultants close to clients; provide relevant training to the right audience Results Blended learning model provides a scalable, accessible and cost-effective training solution Financial impacts 44% reduction in development time $20M in cost savings

Business Objectives

Keep consultants close to clients; provide relevant training to the right audience

Results

Blended learning model provides a scalable, accessible and cost-effective training solution

Financial impacts

44% reduction in development time

$20M in cost savings

Case Study: Continental Air Business Objectives Enable remote collaboration/training, reduce CO 2 output Results WebEx solution allows CA to expand training and increase collaboration for 1095 agents Carbon impacts Saves 500,000 gallons of fuel Reduces 9M lbs of emissions / year

Business Objectives

Enable remote collaboration/training, reduce CO 2 output

Results

WebEx solution allows CA to expand training and increase collaboration for 1095 agents

Carbon impacts

Saves 500,000 gallons of fuel

Reduces 9M lbs of emissions / year

E-learning in Action How are Cisco, Nokia, and Microsoft implementing e-learning

Rapid e-learning tools: Adobe Presenter What is it? A plug-in to MS PowerPoint that converts slide decks into self-paced multimedia e-learning products Why do I need it? Reduce development effort Empower employees to quickly create e-learning How do I get started? Stand-alone tool (~$500) or development and delivery platform, Adobe Connect (~$700) launch demo

What is it?

A plug-in to MS PowerPoint that converts slide decks into self-paced multimedia e-learning products

Why do I need it?

Reduce development effort

Empower employees to quickly create e-learning

How do I get started?

Stand-alone tool (~$500) or development and delivery platform, Adobe Connect (~$700)

Rapid e-learning tools: Adobe Captivate What is it? A development tool that generates Flash application demos, tutorials, simulations for self-paced e-learning Why do I need it? Bring employees quickly up to speed on new applications Provide opportunities to practice in a simulated application environment How do I get started? Individual license (~$300) launch demo

What is it?

A development tool that generates Flash application demos, tutorials, simulations for self-paced e-learning

Why do I need it?

Bring employees quickly up to speed on new applications

Provide opportunities to practice in a simulated application environment

How do I get started?

Individual license (~$300)

What is it? A platform for training and collaboration that integrates voice, application-sharing, video, quizzes, breakout rooms Why do I need it? Web conferencing platforms: Cisco Webex Replace in-class instructor led training with online sessions Support remote employees, reduce carbon emissions How do I get started? Pay-per-use or site license launch demo

What is it?

A platform for training and collaboration that integrates voice, application-sharing, video, quizzes, breakout rooms

Why do I need it?

Replace in-class instructor led training with online sessions

Support remote employees, reduce carbon emissions

How do I get started?

Pay-per-use or site license

Custom e-learning: Nokia Account Manager Training What is it? Interactive web applications designed to address specific training initiatives, delivered across the enterprise/geographies Why do I need it? Self-pacted training w/o need for instructors Off-the-shelf training (applications, industry standard) Ongoing (compliance, safety) How do I get started? Develop in-house or with outsource partner

What is it?

Interactive web applications designed to address specific training initiatives, delivered across the enterprise/geographies

Why do I need it?

Self-pacted training w/o need for instructors

Off-the-shelf training (applications, industry standard)

Ongoing (compliance, safety)

How do I get started?

Develop in-house or with outsource partner

Simulation development: Microsoft Solution Selling Sim What is it? Highly interactive e-learning application that replicates an authentic on-the-job environment with rich media simulations Why do I need it? To train employees on social skills, complex decision-making, tactics & strategy, technical troubleshooting How do I get started? Develop in-house or with outsource partner launch demo

What is it?

Highly interactive e-learning application that replicates an authentic on-the-job environment with rich media simulations

Why do I need it?

To train employees on social skills, complex decision-making, tactics & strategy, technical troubleshooting

How do I get started?

Develop in-house or with outsource partner

Cisco Telepresence What is it? High-definition audio/video conferencing that enables face-to-face meeting experience Why do I need it? To maintain close contact with employees/customers/partners, while reducing the impact of travel Conduct training sessions with richer interactivity, media sharing

What is it?

High-definition audio/video conferencing that enables face-to-face meeting experience

Why do I need it?

To maintain close contact with employees/customers/partners, while reducing the impact of travel

Conduct training sessions with richer interactivity, media sharing

Conclusion

Group Activity Scenario 1: Enterprise A is rolling out a new ERP system which will entail process changes, a new web application and increased responsibilities for a number of roles. Scenario 2: Company B is going to market with a new server virtualization product. Account Managers will need to be trained on basic technical overview, product value proposition and a new sales methodology. Scenario 3: Company C needs to comply with new environmental regulations. The new codes have different implications across the company: Marketing, Manufacturing, Product Development. In Groups of 3-4, discuss the following… What e-learning solution might be appropriate for each scenario? What cost/delivery/sustainability issues should they consider? What would be the potential upside and downside of an e-learning solution?

Scenario 1: Enterprise A is rolling out a new ERP system which will entail process changes, a new web application and increased responsibilities for a number of roles.

Scenario 2: Company B is going to market with a new server virtualization product. Account Managers will need to be trained on basic technical overview, product value proposition and a new sales methodology.

Scenario 3: Company C needs to comply with new environmental regulations. The new codes have different implications across the company: Marketing, Manufacturing, Product Development.

In Groups of 3-4, discuss the following…

What e-learning solution might be appropriate for each scenario? What cost/delivery/sustainability issues should they consider? What would be the potential upside and downside of an e-learning solution?

Key Takeaways E-learning can integrate into your Strategic Plan Multiple modes of delivery The “Triple Bottom Line”: Flexible to employee needs Reduces carbon impact Measureable cost savings and ROI

E-learning can integrate into your Strategic Plan

Multiple modes of delivery

The “Triple Bottom Line”:

Flexible to employee needs

Reduces carbon impact

Measureable cost savings and ROI