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A group slide presentation of current and future ideas for the Chicago Public Library to be "everywhere" by offering resources and services to all user groups in places and ways that are convenient to ...

A group slide presentation of current and future ideas for the Chicago Public Library to be "everywhere" by offering resources and services to all user groups in places and ways that are convenient to the user.

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The library is everywhere Presentation Transcript

  • 1. Library is Everywhere
    Bridge to the
    Future & Everywhere
    Yale Library Hall
    http://creativecommons.org/
  • 2. “ . . .the central theme Borderless Library
    is that a library needs Beware Perfection
    to become more open Go where your users are
    to the input of its Be Social
    users; to become a The end of the culture of No
    more participatory
    environment.”
    Library 2.0: Creating a Borderless Library—Michael Sauers
    St John's College Old Library interior
    Wikimedia Commons
    Library is Everywhere
  • 3. Libraries are Social Institutions:
    We have a clear and valid interest in applications and environment that drive social experiences. (slide 29)
    Libraries are a community “Exploration Space” not merely a collection space. (slide 141)
    It’s an Information Ocean, not a Highway. (slide 139)
    Stephen Abram—The Social Library 2.0: NextGen Library Economics
    Library is Everywhere—Stephen Abram
  • 4. Libraries core skill is not delivering information
    Libraries improve the
    quality of the question
    and the user experience
    http://catandgirl.com/?p=957
    Stephen Abram—The Social Library 2.0: NextGen Library Economics
    (Slides 16 & 23)
    Library is Everywhere—Stephen Abram
  • 5. Library is Everywhere—Stephen Abram
    (slide 126)
    Darlene Fichter 2006 (slide 92)
    Stephen Abram—
    The Social Library 2.0: NextGen Library Economics
    (Slide 33)
  • 6. Mobile Libraries
    Digital Centers
    Kiosks
    Mini Libraries
    Collaboration—Trust the User
    Library is Everywhere
  • 7. http://www.chipublib.org/branch/details/library/harold-washington/p/Index/Libraries Everywhere?
    Library is Everywhere
  • 8. Teens
    College Students
    Working Adults
    New Residents/Immigrants
    Senior Citizens
    Library is Everywhere--Presenters
  • 9. Teenagers
  • 10. 31.4% of all households in Chicago have children younger than 18 years old living in the home
    20.8% of the approximate 725,000 school aged children are enrolled in grades 9-12
    Currently, close to 50% of the population ages 18-24 either have less than or equal to a high school education
    Chicago Teens by the Numbers
    2006-2008 American Community Survey 3-Year Estimates
    www.uscensus.gov
  • 11. Teen Department Bridges the Gap
    Free WiFi service at any branch, teens are encourage to bring their laptops in order to stay mobile.
    Quick links called Brain Candy to popular catalog searches on topics teens are interested such as getting a job, applying for college, dating, sex, homework help and more.
    Teen Volume reads, an online Q&A with a favorite teen author.  Teens are encouraged to email the librarian their ideas for future authors they would like to learn more about. 
    Teen Volume is also offering a Reader's Theater program with a video sample explaining what Reader's Theater is and how teens can get involved.
    Chicago Public Library Teen Department
  • 12. Homework Help offers a telephone hotline Monday-Friday from 5-9 PM.  They also offer online links to sites teens might find helpful including a mentoring search site. Librarians are also available by visiting the branch or emailing them.
    Teens are also encouraged to submit their own book reviews!  Through this simple form, teens can read about books other teens are enjoying and tell others about they liked.
    The Popular Topics page offers databases and websites teens can peruse on a variety of topics including college, jobs and college, money, creative writing, LGBTQ and even creative writing.
    The HowTo page offers a simple form for teens to be able to submit a question on any topic they want to Learn How To more about.  
    Teen Department Bridges the Gap
    Chicago Public Library Teen Department
  • 13. Teen Department Access
    • While the website links direct anyone on the CPL Teen website page to the link, to access databases, one does need a library card.  To submit questions on the HowTo page or the Book Reviews page, one just needs an email address. 
    • 14. Teens can access any of these pages on the Teen department's website from any computer making it easy to access information from a home computer, school computer lab, or the Chicago Public Library.  While there is no online chat, email addresses are visibly provided for when a teen can contact a librarian. 
  • YOUmedia is an innovative, 21st century teen learning space housed at the Chicago Public Library's downtown Harold Washington Library Center.
  • 15. YOUmedia was created to connect young adults, books, media, mentors, and institutions throughout the city of Chicago in one dynamic space designed to inspire collaboration and creativity.
    StudentSpeak goes behind the scenes to watch how students at YOUmedia, the Chicago Public Library’s digital space for teens, are using Toni Morrison’s book “A Mercy” to create new media projects around themes of slavery and empowerment
    http://vimeo.com/15913863
  • 16. The philosophy behind the creation of the Chicago Public Library's YOUmedia was to enable teens to be more than just consumers of digital media, but to be creators as well. 
    “Hang Out, Mess Around, Geek Out”
    Follow YOUmedia on Facebook
    Follow YOUMedia on Twitter: @YOUmediaChicago
    YOUmedia Google Calendar to track events and programs
    The Story of YOUmedia... from YOUmedia on Vimeo.
  • 17. College Students
  • 18. 2008
    Full Time Students Part Time Students
    Total: 13,245,000 Total: 5,387,000
    Age: Age:
    15-19: 4,020,000 15-19: 347,000
    20-24: 6,161,000 20-24: 1,179,000
    25-34: 2,091,000 25-34: 1,922,000
    35+: 972,000 35+: 1,939,000
    Table 5. Type of College and Year Enrolled for College Students 15 Years Old and Over, by Age, Sex, Race, Attendance Status, Control of School, Disability Status, and Enrollment Status: October 2008
    http://www.census.gov/population/www/socdemo/school/cps2008.html
    Statistics—College Enrollment
  • 19. 20122017
    Total: 19,048,000 Total: 20,080,000
    Age: Age:
    14-17: 190,000 14-17: 211,000
    18-19: 3,940,000 18-19: 3,960,000
    20-21: 3,993,000 20-21: 3,958,000
    22-24: 3,584,000 22-24: 3,753,000
    25-29: 2,658,000 25-29: 3,035,000
    30-34: 1,616,000 30-34: 1,813,000
    35+: 3,066,000 35+: 3,350,000
    NOTE: Detail may not sum to totals because of rounding. Some data have been revised from previously published figures. Data by age are based on the distribution by age from the U.S. Census Bureau.
    SOURCE: U.S. Department of Education, National Center for Education Statistics. (2009). Digest of Education Statistics, 2008 (NCES 2009-020), Table 190.
    Statistics—Projected College Enrollment
  • 20. Table 2: Students Use the Internet Most Often to:
    Communicate socially 42%
    Engage in work for classes 38%
    Be entertained 10%
    Communicate professionally 7%
    Not sure/Don’t know 2%
    Source: Pew Internet & American Life Project College Students
    Survey, n=1021. Margin of error is ±3.5%.
    http://www.pewinternet.org/~/media//Files/Reports/2002/PIP_College_Report.pdf.pdf
    Pew Research Statistics—College Students
  • 21. Table 5: Comparing Online Information Searching to library use:
    Use Internet more than library 73%
    Use Internet and library about the same 16%
    Use Internet less than library 9%
    Don't know 2%
    Source: Pew Internet & American Life Project College Students Survey,
    n=1032. Margin of error is ±3.5%.
    http://www.pewinternet.org/~/media//Files/Reports/2002/PIP_College_Report.pdf.pdf
    Pew Research Statistics—College Students
  • 22. Table 7: Internet Communication Tools Used Most by College Students:
    Email 62%
    Instant messaging 29%
    Web boards 5%
    Chat rooms 2%
    Newsgroups 1%
    Source: Pew Internet & American Life Project College
    Students Survey, n=1021. Margin of error is ±3.5%.
    http://www.pewinternet.org/~/media//Files/Reports/2002/PIP_College_Report.pdf.pdf
    Pew Research Statistics—College Students
  • 23. Social media trends by age, 2009-2010
    % of online adults who use SNS or Twitter, 2009-2010
    Social Networking Use Twitter/Status Update Use
    2009 201020092010
    All Adults 46% 61% All Adults 11% 17%
    18-29   76% 86 % 18-29 20% 27%
    30-49   48% 61% 30-49 11% 16%
    50-64 25% 47% 50-64 5% 11%
    65+ 13% 26% 65+ 3% 5%
     
    Source: Pew Research Center's Internet & American Life Project, March 26 – April 19, 2009 Tracking Survey (N=2,253 adults 18 and older), and April 29 – May 30, 2010 Tracking Survey (N=2,252 adults 18 and older). The asterisk * indicates that change is not statistically significant.
    http://pewinternet.org/~/media//Files/Reports/2010/Pew%20Internet%20-%20Older%20Adults%20and%20Social%20Media.pdf
    Pew Research Statistics
  • 24. Personal convenience:
    “I use the public library because it is close to my house.”
    Ease of use and familiarity:
    “I can find things more easily at the public library.”
    Materials:
    “I use the campus library whenever I need a journal.”
    Antell, K. (2004). Why do college students use public libraries? A phenomenological study. Reference & User Services Quarterly, 43(3), 227-36.
    Why do college students use public libraries?
  • 25. Staff:
    “The librarians at the public library are friendly.”
    Subjective appeal:
    “I just like the atmosphere better at the public library.”
    Antell, K. (2004). Why do college students use public libraries? A phenomenological study. Reference & User Services Quarterly, 43(3), 227-36.
    Why do college students use public libraries?
  • 26. 80 Locations
    Catalog & Online Research Databases
    http://www.chipublib.org/aboutcpl/history/hist1950.php
    Chicago Public Library--Everywhere
  • 27. Wi-Fi @ the library
    Study Rooms
    Ask A Librarian
    Chicago Public Library--Everywhere
  • 28. http://www.chipublib.org/eventsprog/programs/chgo_amplified.php
    Michele Rubin: Publishing’s Future in the Digital Age
    http://www.wbez.org/episode-segments/michele-rubin-publishings-future-digital-age
    Chicago Public Library--Everywhere
  • 29. Don’t Pay the College Sticker Price!
    The three key areas of opportunity to reduce the overall cost of a college education will be discussed:  focus on strategies to maximize need-based financial aid eligibility, target the right colleges for merit-based financial aid and taking advantage of tax-saving opportunities.  Presented by Money Smart Partner, College Aid Planners, Inc.http://www.chipublib.org/eventsprog/programs/money_smart.php
    Chicago Public Library--Everywhere
  • 30. Facebook
    Twitter
    http://notwhatyouthink.tumblr.com/post/88255572/find-us-on-facebook
    http://www.facebook.com/pages/Chicago-IL/Chicago-Public-Library/35447572453
    http://twitter.com/chipublib
    http://twitter.com/CPL_NWYT
    Chicago Public Library--Everywhere
  • 31. Instant Messaging/Chatrooms
    24/7 Live Reference/Messageboard/FAQs
    Personalized Website/Learning Commons
    CPL website available in more languages
    Redbox type service for books and audiovisual
    Chicago Public Library—Future Possibilities
  • 32. Online Book discussions
    Livestreaming & digital archives of free programs
    Partnerships with College libraries
    Transformation Lab type interaction/Social Media Center
    Open collaboration—Building new apps
    Chicago Public Library—Future Possibilities
  • 33. What other possibilities are there?
    Pros & Cons of partnerships/collaborations?
    Types of Apps?
    Options for 24/7 Reference?
    Options for personalized library website/Learning Commons?
    Chicago Public Library—Questions
  • 34. Working Adults
  • 35. Locations are Everywhere
  • 36. Not What You Think
    Where is CPL now?
    Not Where You Think
    Lollapalooza
    Volleywood
  • 37. Tools for Job Searchers
  • 38. Overdrive Media
    http://overdrive.chipublib.org
  • 39. Ideas from Other Libraries
  • 40. NYPL “secret” commuter branch
    Mini Branches
  • 41. For those On-the-Go
  • 42. http://www.gamequarium.org/cgi-bin/search/linfo.cgi?id=4609
    Who says the library and the airport can't be the same place?!
    Airport Libraries
  • 43. The Future of CPL For Working Adults
  • 44. “I know you have brick-and-mortar [library building projects], which are hugely expensive. Yet, everything is going electronic and mobile. I think the library [system] has to adapt also.” -Alderman Tom Tunney
  • 45. Books
    Movies
    DVDs
    eBooks
    Audio Files
    Where working
    adults are!
    In CTA stations
    At the grocery store
    In the Laundromat
    Vending Machines
  • 46. City walking tours using Gowalla
    Being Everywhere by being hyper-local
    Roving librarians in the neighborhood
    Librarians experts on neighborhood
    and event details
    About Town
  • 47. Twitter reference
    and a helping hand
    to those in need
    Utilizing Facebook
    for book clubs
    Social Media
  • 48. The Library is Everywhere 
     
  • 49. Online Resources for New Residents
    • Website access (w/ links) to basic city resources:
           -utilities
           -school info
           -political representatives
           -official city website
    • Local Incentives Programs:
           -discount cards
           -culture pass
        
        
        
        
    • FAQs:
           -obtaining a library card
           -overview of collections
           -computer usage info
           -online and in-person               
            library services
    • City Guide info:
           -where to go
           -what to do
        
        
        
  • 50. New Resident Guides/ FAQ Examples
    Palm Beach County--
    Gardiner Library--
    Chicago Public Library--
    County of Los Angeles Public Library--
    Corsicana Public Library--
  • 51. Local Incentives
    Northern Kentucky Libraries--
    Mount Prospect Public Library--
    Scottsdale Public Library--
  • 52. Social Media: Location based stuff 
    Foursquare
    http://foursquare.com/
    LibraryThing Local
    http://www.librarything.com/local
    Yelp
    http://www.yelp.com/chicago
    Google Places/Google HotPot 
    http://googleplacesdirectory.com/
    Claim your library, get the feedback (and statistics) you want!
  • 53. Online Resource For Immigrants
    But so much more can be done...
    "New Immigrants – These individuals are highly motivated to acquire the knowledge and skills they need to be successful in their new homeland. Many use communication devices and media to stay connected with family and their countries of origin. But they also may use media and technology as a “window on the world” to develop language skills and to understand American culture and values without appreciating the unique characteristics of the American commercial media system, which differs in fundamental ways from those of many other countries."
    -The Knight Commission on the Information Needs of Communities in a Democracy
    The Basics:
    Languages
    Schaumburg   
    Citizenship
    Queens
    Literacy
    Seattle
  • 54. Interactive Stuff 
    E-guides
    http://www.ocls.info/Virtual/eguides/default.asp
    For children
    http://www.storyplace.org/sp/storyplace.asp
    Personalization
    http://www.queenslibrary.org/index.aspx?page_nm=NAP+-+Programs
  • 55. SkokieNet Community Information Network
    http://www.skokienet.org/taxonomy/term/2223
    http://www.libraryjournal.com/lj/ljinprintnetconnect/888306-335/mike_buhmann_toby_greenwalt_mick.html.csp
    "It’s easy to think that immigrants are a single group at risk of marginalization.  Then you see that there are many different thoughts and habits, just as there are many kinds of people.  This makes it challenging to design services, but also interesting.”
     -Mika Sihvonen, senior academic assistant at the Department of Information Studies and Interactive Media ( AKTIIVI Project) Finland     
  • 56. Next Steps...
    • More work with Reforma
    • 57. Wireless Grids?
    • 58. Connectivity is key--Libraries helping immigrants to create blogs and other social networking accounts to connect with family around the world.  
    • 59. Establish partnerships w/ media outlets, esp foreign language media.  
  •  
     
  • 60. Senior Citizens
    http://www.flickr.com/photos/eprater/3158242905/
  • 61. Population Statistics
  • 62.
  • 63. Over 22% of library patrons are 55 years of age and older.
    CivicPartnerships.org – Lifelong Learning – New and Innovative Library and Educational Services
  • 64. More seniors in the work force
    Increased focus on “aging in place”
    Active
    Lifelong learning
    Longer life expectency
    Smart homes
    Interactive technologies for health
    More seniors going online
    Boomers redefining what “old age” looks like
    The Definition of “Old Age” is Changing
  • 65. Americans over 65 years old, especially older women, are coming online at faster rates than other age groups
    84% of wired seniors say they first got Internet access for reasons unrelated to work or school. Of those, 48% say they were encouraged to do so by family members – a higher percentage than any other age group.
    Wired seniors are devoted Internet users – 69% of wired seniors go online on a typical day, compared to 56% of all Internet users.
    AARP.org boasts more than 2.7 million unique visits per months, compared with 1.9 million a year ago. The online community has more than 1,000 groups and over 200,000 active participants
    Older Americans and the Internet
    Pew Internet & American Life Project – Wired Seniors 2001
  • 66. Social networking use among internet users ages 50 and older nearly doubled—from 22% in April 2009 to 42% in May 2010.
    Americans age 65+ are among the least likely groups to go online, but once online, they are enthusiastic emailers, gamers, and information searchers.
    One-in-five (20%) online adults ages 50-64 say they use social networking sites on a typical day, up from 10% one year ago. Likewise, 13% of online adults ages 65 and older log on to social networking sites, compared with just 4% who did so in 2009.
    Overall, 92% of those ages 50-64 and 89% of those ages 65 and older send or read email and more than half of each group exchanges email messages on a typical day.
    Older Americans and the Internet
    http://pewinternet.org/Reports/2010/Older-Adults-and-Social-Media.aspx
  • 67. Social Networking for Boomers
    “Eons went from a resource center for people in their 50s, 60s and 70s to a social network—a gathering place for our generation”
  • 68.
  • 69. From the CPL 2010 Strategic Plan:
    “New programs and partnerships will be implemented to better serve growing populations such as adolescents, teens, active older adults, immigrant populations and those Chicagoans still stuck on the other side of the digital divide. New investment will be made in areas such as online information training, library skills for youth, services to immigrants, services to seniors and an adult summer reading program.”
    Chicago Public Library
    http://www.chipublib.org/aboutcpl/cpl2010/index.php
  • 70. Tempe Public Library – Connections
    http://www.tempeconnections.org/index.php/home
  • 71. …seeks to enrich the community by providing adults with opportunities to discover new purpose through access to a wide range of learning programs, encore work options and volunteer participation. The program targets people 50+, but is open to adults of all ages.
     …began with a city-sponsored task force on aging, which was put together by the mayor and Tempe City Council in 2001…found that Tempe residents tended to ‘age in place” instead of moving away as they grow older. That meant that new services had to be identified to meet the changing need of people approaching retirement age.
    Tempe Connections
  • 72. Brooklyn Public Library – Service to the Aging
    http://www.brooklynpubliclibrary.org/seniors/
  • 73. Founded in the late 1970s
    BPL is the only library system in the U.S. with a full office devoted to serving seniors
    Services offered:
    Books-to-Go
    Books by Mail to homebound and those with a disability
    Creative writing program with professional poets in assisted living centers
    Information & Cultural Programs – speakers and presenters at senior sites
    “Service to the Aging brings our services out of the library and into street fairs and senior sites, including but not limited to senior residences, nursing homes, and hospices.”
    Online book clubs
    Brooklyn Public Library – Services to the Aging
  • 74. New Zealand – Dunedin Public Library – Home Services
    http://www.dunedinlibraries.govt.nz/your-library/services/home-services
  • 75. Monthly library loans
    Residential care providers pay annual fee.
    Gives rest home residents access to a wide range of library materials
    Individual residents' needs filled by Home Services team on instruction from rest home staff
    Supply craft, read-aloud and special events books and materials for planned residential care activities
    Arrange and facilitate library visits for residents
    New Zealand – Dunedin Public Library – Rest Home Services
  • 76. D’Youville Senior Care
    Learning Center
    Computer work stations
    Large print collection
    Media center
    “The goal of the Learning Center is to provide a new place for residents to continue to learn and stay connected to their friends, family, and the world-at-large, ultimately helping to increase their sense of independence and well-being.”
    Club and activity meetings
    Internet Book Camp
    Learn about the internet and email
    Weekly training class
    Opportunities for Libraries - Partnerships
    http://www.dyouville.com/resident_programs/learning_center.htm
  • 77. GrandCare Systems
    Smart home technology and internet
    Central unit connected to TV, or monitor
    Provides continuous display of news, weather, photos, email, reminders, etc.
    Watch videos, play games to aid memory, listen to music, web chat
    Touch screen interface available
    Opportunities for Libraries – Age in Place Technologies
    http://www.grandcare.com/page/gallery/?level=picture&id=5
  • 78. The Library IS Everywhere!
    Teens:YOUMedia provides the technology and teaches them how to use it. Engages kids in technology together with the literature. Standard resources such as homework help and quick links to topic of interest. Free Wi-Fi and ability to email librarians.
    New Residents/Immigrants: Libraries can provide new residents with much more than basic information. They can unlock a whole new social and collaborative way to find out more about their new community. Location based information can put libraries on the map for new residents. For immigrants, the library can help them connect to their old communities and support a new beginning in a new community. There are lots of opportunities to expand the world of social networking through library services.
    Working Adults: Not What You Think and Not What You Think! Overdrive allows for downloads of all types of media formats including ebooks. RedBox style mini-library boxes allow for convenience of access to materials. The library is also hanging out at the Library Lounge at events such as Lollapalooza.
    College Students: Allows for both academic research and class work in addition to social networking and communication with other classmates vital to a college experience
    Older 50+ Adults: Technology that adapts to their changing needs