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Emotional intelligence

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Emotional Intelligence Overview and English vocabulary!

Emotional Intelligence Overview and English vocabulary!

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  • 1. EMOTIONAL INTELLIGENCE
  • 2. What is Emotional Intelligence?
    Emotional intelligence is the capacity to identify and manage our own and other’s emotions.
    When you develop emotional intelligence you can use emotions to motivate yourself and others.
  • 3. Emotions at work
    To be emotionally intelligent YOU NEED to INTEGRATE rational and emotional responses.
  • 4. 6 Principles of emotional intelligence
    Emotion is a form of information
    Trying to ignore emotions rarely works
    People aren’t very good at hiding emotions
    Effective decision-making must account for emotions
    Logical patterns dictate emotions
    Account for emotional universals and specifics
  • 5. Feelings
  • 6. Don’t ignore your own emotions!
    Assess yourself
    Be confident
    Be honest
    Don’t clam up, talk openly
    Be goal-oriented
    Increase your self-esteem
    Work on optimism
    Take the initiative
    Ask for help!
  • 7. Read people…Don’t judge, be of help!
    Develop empathy
    Be service-oriented
    Check company policies
    Manage with inspiration
    Be a change driving force
    Consider other person’s point of view.
    Work as part of a team
    Read people’s facial expressions, body posture, and voice.
    Don’t jump to conclusions, talk to people.
    Promote effective adaptation
    Consider emotions when making decisions

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