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What is Emotional Intelligence? Emotional intelligence is the capacity to identify and manage our own and other’s emotions. When you develop emotional intelligence you can use emotions to motivate yourself and others.
Emotions at work To be emotionally intelligent YOU NEED to INTEGRATE rational and emotional responses.
6 Principles of emotional intelligence Emotion is a form of information Trying to ignore emotions rarely works People aren’t very good at hiding emotions Effective decision-making must account for emotions Logical patterns dictate emotions Account for emotional universals and specifics
Don’t ignore your own emotions! Assess yourself Be confident Be honest Don’t clam up, talk openly Be goal-oriented Increase your self-esteem Work on optimism Take the initiative Ask for help!
Read people…Don’t judge, be of help! Develop empathy Be service-oriented Check company policies Manage with inspiration Be a change driving force Consider other person’s point of view. Work as part of a team Read people’s facial expressions, body posture, and voice. Don’t jump to conclusions, talk to people. Promote effective adaptation Consider emotions when making decisions