LFCC IDOL GradsI am very happy and proud to announce that we have eleven new “IDOL graduates”here at LFCC. The following f...
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Shared services workshop

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  • Viewing the organization from the customer’s point of viewDeveloping process and enabling technologiesBased on customer needs & objectivesLeveraging the right segmentation, right channels, right services, and right resolution expectationsTailoring service to exceed customer expectationsEstablishing ‘Service First’ cultureTraining of staff to embrace ‘Service First’Exhibiting ‘Service First’ in every customer interactionCustomer Experience framework ties People, Processes and Technology efforts back to the Shared Service Mission and goals, ensuring that each is constructed with serving the customer as its purpose.
  • Shared services workshop

    1. 1. LFCC IDOL GradsI am very happy and proud to announce that we have eleven new “IDOL graduates”here at LFCC. The following faculty have successfully completed the VCCSInstructional Design for Online Learning course:Kristen AdamsSam DillenderStacey EllisWhitney GarrettJudy HiettJan MclaughlinEunice MyersPolly NelsonNick SborzCari SuggittGail Van RynJSRCC IDOL - SP10Tara CassidayGayle D’AndreaShauna DavisMaria EspirituValerie FisherBarbara HebertGretchen MandleyJohn NegriShalini UpadhyayaKeondra White

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