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Sloan Seminar
      **DRAFT**
Harnessing Volunteer Technology Communities to Build
Capacity in Crisis Response and Global Development

                  September 8, 2010

                    Presented by
                  Heather Blanchard
                   Noel Dickover
                   Andrew Turner
Video
CrisisCommons
•   Convener of communities across
    competition and organizational
    challenges

•   Leverages collaborative systems, open
    environments

•   Translates needs from CROs to the
    VTCs and the public

•   Provides technical assistance and
    opportunity for creative problem solving   Diversified Global Network




•   Catalyst for a new knowledge base
    based on captured lessons learned

•   Leverages partnerships and networks
From Idea to Community

    Evolution of an Idea                        Catalyst for Partnerships
•   January 2009 - Transparency Camp        •   June - First Ignite Session at the World
                                                Bank; Interest in Building Capacity
•   March 2009 - Gov 2.0 Camp
                                            •   August - USAID Afghanistan Election
•   June 2009 - CrisisCamp DC                   Monitoring

•   Participants: MIT Media Labs, GWU,      •   September - Google, Yahoo and
    Google,Yahoo, Microsoft, UN                 Microsoft form informal partnership
    Foundation, Sunlight Foundation, Apps       called Random Hacks of Kindness
    for Democracy, Homeland Security,
    DoD, World Bank, Development Seed,      •   October - CrisisCamp Philadelphia
    GeoCommons, Open Street Map,
    Sahana, Ushahidi, CrisisMappers         •   November - Random Hacks of Kindness
                                                hosts first Hackathon
2000                             2005                                    2009
Rise of Mobile                  109.5M                           207.9M                                  285.M
    (US Figures, CTIA)           38%                               69%                                    91%
                          (SMS Not Recorded)                 (81 Billion SMS)                      (1.56 Trillion SMS)




      Tools
 Communities


                                                                                             Hurricane Ike         Haiti Earthquake
                                                                                            Cyclone Nargis         Chile Earthquake
                                                                                            Mumbai Attacks
         Events                         9/11            FL Hurricanes
                                                    Indian OceanTsunami
                                                                                                                        Oil Spill
                                                                                                                   Pakistan Floods
                                                                                Kenyan Elections
                                                                     Katrina
                                                                                VA Tech Shooting
                                                                                                   Iranian Election Protests




   Volunteer
  Technology
 Communities
                         98 99 00      01      02   03     04       05         06      07          08        09          10
CrisisCamp Haiti                            Columbia




•   Call to action;
    global footprint

•   Low barrier to entry; replicable
                                       United Kingdom


•   Recognized by CROs and VTCs

•   50 events, 10 countries

•   1,500+ highly skilled volunteers          Canada




•   Focus on mapping, missing
    persons, language and search

                                               France
Highlights
        Innovation - Problem Solving - Mapping



• Tradui Mobile
  Translation App
• Long Distance Wi-Fi
• Open Street Map
Sloan
    Investment
•   Convening of the First
    International CrisisCongress

•   Convening of Stakeholder
    Roundtables

•   Expert Engagement

•   Development and Validation
    of the Problem Definition
CrisisCamp Feedback
What We Learned
•   Pervasive competition within all
    stakeholder groups

•   Vendor based technology
    relationships

•   Inadequate technology infrastructure
    and digital literacy

•   Lack of formal coordination role

•   Need for long term relationships,
    and project management

•   Little understanding of technology
    ecosystem; tools
What is Needed?
•   Objective technical assistance,
    support for creative problem solving

•   Long term support for CrisisCamp and
    VTCs, including project management

•   Amplification of grassroots innovation,
    collaborative systems

•   Translation of needs; development of
    lessons learned and research-based
    approaches

•   Stewardship of the new knowledge base,
    translate into research opportunities

•   Formal partnerships and resources

•   Legal protection; Security and Privacy
Potential Competition



 Key Competition Capability: One to Many




      Requirement      CrisisCrowd
Our Role
We Leverage Expertise, Communities and Resources

                                                                 VTCs
CROs                   CrisisCommons                           The Public
Affiliated                   Affiliated Responder                Un-Affiliated Response
Response                 Connectivity to Resources              Spontaneous Effort
                      Source of Affiliated Requirements             New Efforts
                Leverage Under Utilized; Unknown Resources      Unknown Resources
            Research Based Approach; Recognized Knowledge Base

                                                               Academia
                                                            Private Sector
                                                            Under-Leveraged Resources
What We Propose

    Community   Projects   Lab      Council   Fellows




Connecting and Leveraging the Ecosystem to Build Capacity
          Through a Commons-Based Approach
Research Based
                Approach
•   Multi-disciplinary research agenda        Behavior

•   Research gaps, crisis analysis            Mapping
                                                Data
•   International technical standards, best   Language
    practices, standards of care

•   Open tools and data sets                  Incubator


•   New knowledge base; unique insights
                                                 Lab
Timing is Right

•   CROs have asked for our help

•   New acceptance of collaborative tools

•   Growing VTC communities, Crisis
    Crowd

•   Public has capability, desire to assist

•   Capability to matrix private sector,
    academia resources
Path Ahead for 2011
•   Transform good will to formal
    relationships

•   Facilitate needs from
    stakeholders to inform
    development of CrisisCommons

•   Facilitate research agenda

•   Continue support of CrisisCamp

•   Report on the continuing
    evolution of the ecosystem

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Harnessing Volunteer Tech for Crisis Response

  • 1. Sloan Seminar **DRAFT** Harnessing Volunteer Technology Communities to Build Capacity in Crisis Response and Global Development September 8, 2010 Presented by Heather Blanchard Noel Dickover Andrew Turner
  • 3. CrisisCommons • Convener of communities across competition and organizational challenges • Leverages collaborative systems, open environments • Translates needs from CROs to the VTCs and the public • Provides technical assistance and opportunity for creative problem solving Diversified Global Network • Catalyst for a new knowledge base based on captured lessons learned • Leverages partnerships and networks
  • 4. From Idea to Community Evolution of an Idea Catalyst for Partnerships • January 2009 - Transparency Camp • June - First Ignite Session at the World Bank; Interest in Building Capacity • March 2009 - Gov 2.0 Camp • August - USAID Afghanistan Election • June 2009 - CrisisCamp DC Monitoring • Participants: MIT Media Labs, GWU, • September - Google, Yahoo and Google,Yahoo, Microsoft, UN Microsoft form informal partnership Foundation, Sunlight Foundation, Apps called Random Hacks of Kindness for Democracy, Homeland Security, DoD, World Bank, Development Seed, • October - CrisisCamp Philadelphia GeoCommons, Open Street Map, Sahana, Ushahidi, CrisisMappers • November - Random Hacks of Kindness hosts first Hackathon
  • 5. 2000 2005 2009 Rise of Mobile 109.5M 207.9M 285.M (US Figures, CTIA) 38% 69% 91% (SMS Not Recorded) (81 Billion SMS) (1.56 Trillion SMS) Tools Communities Hurricane Ike Haiti Earthquake Cyclone Nargis Chile Earthquake Mumbai Attacks Events 9/11 FL Hurricanes Indian OceanTsunami Oil Spill Pakistan Floods Kenyan Elections Katrina VA Tech Shooting Iranian Election Protests Volunteer Technology Communities 98 99 00 01 02 03 04 05 06 07 08 09 10
  • 6. CrisisCamp Haiti Columbia • Call to action; global footprint • Low barrier to entry; replicable United Kingdom • Recognized by CROs and VTCs • 50 events, 10 countries • 1,500+ highly skilled volunteers Canada • Focus on mapping, missing persons, language and search France
  • 7. Highlights Innovation - Problem Solving - Mapping • Tradui Mobile Translation App • Long Distance Wi-Fi • Open Street Map
  • 8. Sloan Investment • Convening of the First International CrisisCongress • Convening of Stakeholder Roundtables • Expert Engagement • Development and Validation of the Problem Definition
  • 10. What We Learned • Pervasive competition within all stakeholder groups • Vendor based technology relationships • Inadequate technology infrastructure and digital literacy • Lack of formal coordination role • Need for long term relationships, and project management • Little understanding of technology ecosystem; tools
  • 11. What is Needed? • Objective technical assistance, support for creative problem solving • Long term support for CrisisCamp and VTCs, including project management • Amplification of grassroots innovation, collaborative systems • Translation of needs; development of lessons learned and research-based approaches • Stewardship of the new knowledge base, translate into research opportunities • Formal partnerships and resources • Legal protection; Security and Privacy
  • 12. Potential Competition Key Competition Capability: One to Many Requirement CrisisCrowd
  • 13. Our Role We Leverage Expertise, Communities and Resources VTCs CROs CrisisCommons The Public Affiliated Affiliated Responder Un-Affiliated Response Response Connectivity to Resources Spontaneous Effort Source of Affiliated Requirements New Efforts Leverage Under Utilized; Unknown Resources Unknown Resources Research Based Approach; Recognized Knowledge Base Academia Private Sector Under-Leveraged Resources
  • 14. What We Propose Community Projects Lab Council Fellows Connecting and Leveraging the Ecosystem to Build Capacity Through a Commons-Based Approach
  • 15. Research Based Approach • Multi-disciplinary research agenda Behavior • Research gaps, crisis analysis Mapping Data • International technical standards, best Language practices, standards of care • Open tools and data sets Incubator • New knowledge base; unique insights Lab
  • 16. Timing is Right • CROs have asked for our help • New acceptance of collaborative tools • Growing VTC communities, Crisis Crowd • Public has capability, desire to assist • Capability to matrix private sector, academia resources
  • 17. Path Ahead for 2011 • Transform good will to formal relationships • Facilitate needs from stakeholders to inform development of CrisisCommons • Facilitate research agenda • Continue support of CrisisCamp • Report on the continuing evolution of the ecosystem

Editor's Notes