Arc 08 12 10 final short

Closing the Gap Between Public Expectation and Disaster Response Reality Call to Action: Finding Common Language for Co-operative Response American Red Cross Emergency Social Data Summit August 12, 2010 Heather Blanchard Co Founder CrisisCommons Friday, August 13, 2010

CrisisCamp http://current.com/technology/91965297_geeks-for-haiti.htm Friday, August 13, 2010

OpenStreetMap Translation Long Distance WiFi Friday, August 13, 2010

To Know Where We Are Going, We Might Have To Look Where We Have Been Friday, August 13, 2010

Lessons Learned • 9/11 - Phones Out; User Groups • Katrina - Blogs • Rita - Mobile Access to Resources • Kenyan Elections - Mapping Crisis Data • Mumbai - SMS to Multiple Channels • Hurricane Ike - Alternative Access Friday, August 13, 2010

Lessons Learned • Iranian Elections - Personal dangers in sharing information • Haiti - Global Community of Technology Volunteers (CrisisCamp, CrisisMappers) • Haiti - Local knowledge and Resources are Distributed Across the World • Haiti - Short codes must be used by the public before the disaster • Haiti - Role for Universities - computing/human capital Friday, August 13, 2010

What We Know For Sure • People want as much information as possible to make decisions for themselves and their family (to stay or go) • People want to connect with family and friends and let them know they are okay or that they need help • People from across the world want to use resources available to them, including their professional skills, to help people in need Friday, August 13, 2010

Top Three Crisis Data Points Location Status Needs Friday, August 13, 2010

Friday, August 13, 2010

Everyday Connection http://rhapsodic.org/archives/2009/02/ive-been.php Friday, August 13, 2010

dress nice : ) luv mom Friday, August 13, 2010

My Mom Is The 28% Her Sister Kevin Bacon Delegation not connected with Daughter social media - My Mom facebook ninja Her Brother http://xiistrawberriesiix.deviantart.com/art/My-stick-person-120453012 Friday, August 13, 2010

Mobility The Big Stat. Yes, that is Trillion. Friday, August 13, 2010

Mobile Phone = “Survival Tool” Source: http://www.ted.com/talks/jan_chipchase_on_our_mobile_phones.html Friday, August 13, 2010

In A Crisis We Are Required to Use Our Phone or a Website Friday, August 13, 2010

Consumer Expectations & Not So Social Info Sources http://www.youtube.com/watch?v=D0sIEtdMX-s Friday, August 13, 2010

Consumer Expectations & Not So Social Info Sources http://www.youtube.com/watch?v=QS-n9oyhwwM Friday, August 13, 2010

Consumer Expectation Source: apple.com Friday, August 13, 2010

Busted Windows & Veriﬁed Data Friday, August 13, 2010

Past, Present • Are The Lessons Really Learned? • Understanding Consumer Behavior to Enhance Crisis Response and Crisis Data Sharing • How can Crisis Data help Build Better Consumer Products that are Outﬁtted for Crisis Data Sharing and Safety Information? • What Do We Really Mean By Veriﬁcation? Friday, August 13, 2010

The Road Ahead Steps for Engaging Crisis Data Creating the Platforms for Collaboration and Participation A Journey of a thousand miles begins with a single step. - Lao Tzu Friday, August 13, 2010

First Step: Find Your Data • Inventory All Data Resources Available for a Data Resource Map • Where Is Your Data Internally? Externally? • Source Your Own Crowd: Mobile data collection for response agencies (Three Sets of Data, Public, Govt, Afﬁliated Agencies) • Data.gov for Your Town (Crisis Data Feeds) Friday, August 13, 2010

Source Your Own Crowd Veriﬁcation by Trends First Responders Afﬁliated Organizations Public Three Layers of Information Aggregated Trends Mumbai Friday, August 13, 2010

Second Step: Build Community • Build an Inventory of all Your Local Technology Resources • What Resources Are Available in My Region? • Work with Existing or Seed the Opportunity For Connection to Your Local Technology Community • Host a CrisisCamp : ) Friday, August 13, 2010

A Different Ask of the Private Sector • Transform Corporate Giving to Expertise Giving • Share Your Resources • All Business Can Contribute: 98% of all Businesses in America are Small Business Friday, August 13, 2010

Academia • Take Up Research Projects Supporting Community Efforts;You have Research Labs with Serious Fiber Connectivity. • Provide Students to Help Coordinate Volunteer Activities, Data Contests and Challenges • Like the Private Sector, Share Your Resources, Transform Engagement • Great Environment for a Data Ops Center Friday, August 13, 2010

Third Step: Connection Emergency Operations Center Technology Cluster Requirements Data Data Operations Center Analytics Cell GIS Cell Search Technology Open Source Info Data Aggregation Volunteer Community Mapping ESF Liaisons (Surge Capacity) Public Products (Mutual Assistance) Friday, August 13, 2010

Thoughts for the Future • Learnings Shared at Large CRO gatherings like NVOAD, NEMA & IAEM. Encourage CRO associations have a Technology Council or Committee. • Convene Best Practices/Lessons Learned Between Global Development and Crisis Management • Growth & Credentialing of Technology Volunteers to provide surge Capacity for DOC, Analytics Cell, Technology Cluster and other coordination functions. • Review Incident Management Policy, Institutionalize Nationally • Insights on What CROs Need (by way of Technology and Volunteer Assistance) • CEO Level Engagement with CRO Organizations - How Can Tech Help Before The Crisis; CROs Be Part of the Tech R&D Development Process Friday, August 13, 2010

Thanks! Hope to See You At CrisisCamp on September 25 for National Preparedness Month! Check it out at wiki.crisiscommons.org Follow, Email, Friend: Twitter @poplifegirl heather@crisiscommons.org facebook.com/heather.blanchard Friday, August 13, 2010

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Arc 08 12 10 final short

by Heather Blanchard on Aug 13, 2010

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Arc 08 12 10 final short — Presentation Transcript