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Closing the Gap Between Public Expectation
                                 and Disaster Response Reality

               ...
CrisisCamp




           http://current.com/technology/91965297_geeks-for-haiti.htm
Friday, August 13, 2010
OpenStreetMap   Translation




       Long Distance
           WiFi



Friday, August 13, 2010
To Know Where We Are Going, We Might Have
                            To Look Where We Have Been




Friday, August 13, 20...
Lessons Learned
                     • 9/11 - Phones Out; User Groups
                     • Katrina - Blogs
             ...
Lessons Learned
    •       Iranian Elections - Personal dangers in sharing information

    •       Haiti - Global Commun...
What We Know For Sure
        • People want as much information as possible to
                make decisions for themselv...
Top Three
                          Crisis Data Points



                   Location       Status   Needs


Friday, Augus...
Friday, August 13, 2010
Everyday Connection




  http://rhapsodic.org/archives/2009/02/ive-been.php




Friday, August 13, 2010
dress nice : ) luv mom



Friday, August 13, 2010
My Mom Is The 28%
                                                                                                        ...
Mobility
      The Big Stat.




                          Yes, that is Trillion.



Friday, August 13, 2010
Mobile Phone = “Survival Tool”




Source: http://www.ted.com/talks/jan_chipchase_on_our_mobile_phones.html




Friday, Au...
In A Crisis We Are Required to Use
                    Our Phone or a Website




Friday, August 13, 2010
Consumer Expectations &
        Not So Social Info Sources




                    http://www.youtube.com/watch?v=D0sIEtdM...
Consumer Expectations &
        Not So Social Info Sources




                  http://www.youtube.com/watch?v=QS-n9oyhww...
Consumer Expectation




                                     Source: apple.com
Friday, August 13, 2010
Friday, August 13, 2010
Friday, August 13, 2010
Busted Windows &
                            Verified Data




Friday, August 13, 2010
Past, Present
        • Are The Lessons Really Learned?
        • Understanding Consumer Behavior to Enhance
             ...
The Road Ahead
                          Steps for Engaging Crisis Data

                            Creating the Platform...
First Step: Find Your Data
             • Inventory All Data Resources Available for a Data
                     Resource ...
Source Your Own Crowd       Verification by Trends



                                 First Responders
                   ...
Second Step: Build Community
           • Build an Inventory of all Your Local Technology
                          Resour...
A Different Ask of the
                             Private Sector
            • Transform Corporate Giving to Expertise G...
Academia
      • Take Up Research Projects Supporting Community
              Efforts;You have Research Labs with Serious ...
Third Step: Connection
Emergency Operations Center
        Technology Cluster       Requirements
                         ...
Thoughts for the Future
         •       Learnings Shared at Large CRO gatherings like NVOAD, NEMA & IAEM. Encourage
     ...
Friday, August 13, 2010
Friday, August 13, 2010
Thanks!
                            Hope to See You At CrisisCamp on
                      September 25 for National Prepa...
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Arc 08 12 10 final short

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PPT presentation given to the American Red Cross Social Data Summit held on August 12, 2010 at the American Red Cross Headquarters in Washington DC. Heather Blanchard, Co Founder of CrisisCommons closing keynote slide deck.

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Transcript of "Arc 08 12 10 final short"

  1. 1. Closing the Gap Between Public Expectation and Disaster Response Reality Call to Action: Finding Common Language for Co-operative Response American Red Cross Emergency Social Data Summit August 12, 2010 Heather Blanchard Co Founder CrisisCommons Friday, August 13, 2010
  2. 2. CrisisCamp http://current.com/technology/91965297_geeks-for-haiti.htm Friday, August 13, 2010
  3. 3. OpenStreetMap Translation Long Distance WiFi Friday, August 13, 2010
  4. 4. To Know Where We Are Going, We Might Have To Look Where We Have Been Friday, August 13, 2010
  5. 5. Lessons Learned • 9/11 - Phones Out; User Groups • Katrina - Blogs • Rita - Mobile Access to Resources • Kenyan Elections - Mapping Crisis Data • Mumbai - SMS to Multiple Channels • Hurricane Ike - Alternative Access Friday, August 13, 2010
  6. 6. Lessons Learned • Iranian Elections - Personal dangers in sharing information • Haiti - Global Community of Technology Volunteers (CrisisCamp, CrisisMappers) • Haiti - Local knowledge and Resources are Distributed Across the World • Haiti - Short codes must be used by the public before the disaster • Haiti - Role for Universities - computing/human capital Friday, August 13, 2010
  7. 7. What We Know For Sure • People want as much information as possible to make decisions for themselves and their family (to stay or go) • People want to connect with family and friends and let them know they are okay or that they need help • People from across the world want to use resources available to them, including their professional skills, to help people in need Friday, August 13, 2010
  8. 8. Top Three Crisis Data Points Location Status Needs Friday, August 13, 2010
  9. 9. Friday, August 13, 2010
  10. 10. Everyday Connection http://rhapsodic.org/archives/2009/02/ive-been.php Friday, August 13, 2010
  11. 11. dress nice : ) luv mom Friday, August 13, 2010
  12. 12. My Mom Is The 28% Her Sister Kevin Bacon Delegation not connected with Daughter social media - My Mom facebook ninja Her Brother http://xiistrawberriesiix.deviantart.com/art/My-stick-person-120453012 Friday, August 13, 2010
  13. 13. Mobility The Big Stat. Yes, that is Trillion. Friday, August 13, 2010
  14. 14. Mobile Phone = “Survival Tool” Source: http://www.ted.com/talks/jan_chipchase_on_our_mobile_phones.html Friday, August 13, 2010
  15. 15. In A Crisis We Are Required to Use Our Phone or a Website Friday, August 13, 2010
  16. 16. Consumer Expectations & Not So Social Info Sources http://www.youtube.com/watch?v=D0sIEtdMX-s Friday, August 13, 2010
  17. 17. Consumer Expectations & Not So Social Info Sources http://www.youtube.com/watch?v=QS-n9oyhwwM Friday, August 13, 2010
  18. 18. Consumer Expectation Source: apple.com Friday, August 13, 2010
  19. 19. Friday, August 13, 2010
  20. 20. Friday, August 13, 2010
  21. 21. Busted Windows & Verified Data Friday, August 13, 2010
  22. 22. Past, Present • Are The Lessons Really Learned? • Understanding Consumer Behavior to Enhance Crisis Response and Crisis Data Sharing • How can Crisis Data help Build Better Consumer Products that are Outfitted for Crisis Data Sharing and Safety Information? • What Do We Really Mean By Verification? Friday, August 13, 2010
  23. 23. The Road Ahead Steps for Engaging Crisis Data Creating the Platforms for Collaboration and Participation A Journey of a thousand miles begins with a single step. - Lao Tzu Friday, August 13, 2010
  24. 24. First Step: Find Your Data • Inventory All Data Resources Available for a Data Resource Map • Where Is Your Data Internally? Externally? • Source Your Own Crowd: Mobile data collection for response agencies (Three Sets of Data, Public, Govt, Affiliated Agencies) • Data.gov for Your Town (Crisis Data Feeds) Friday, August 13, 2010
  25. 25. Source Your Own Crowd Verification by Trends First Responders Affiliated Organizations Public Three Layers of Information Aggregated Trends Mumbai Friday, August 13, 2010
  26. 26. Second Step: Build Community • Build an Inventory of all Your Local Technology Resources • What Resources Are Available in My Region? • Work with Existing or Seed the Opportunity For Connection to Your Local Technology Community • Host a CrisisCamp : ) Friday, August 13, 2010
  27. 27. A Different Ask of the Private Sector • Transform Corporate Giving to Expertise Giving • Share Your Resources • All Business Can Contribute: 98% of all Businesses in America are Small Business Friday, August 13, 2010
  28. 28. Academia • Take Up Research Projects Supporting Community Efforts;You have Research Labs with Serious Fiber Connectivity. • Provide Students to Help Coordinate Volunteer Activities, Data Contests and Challenges • Like the Private Sector, Share Your Resources, Transform Engagement • Great Environment for a Data Ops Center Friday, August 13, 2010
  29. 29. Third Step: Connection Emergency Operations Center Technology Cluster Requirements Data Data Operations Center Analytics Cell GIS Cell Search Technology Open Source Info Data Aggregation Volunteer Community Mapping ESF Liaisons (Surge Capacity) Public Products (Mutual Assistance) Friday, August 13, 2010
  30. 30. Thoughts for the Future • Learnings Shared at Large CRO gatherings like NVOAD, NEMA & IAEM. Encourage CRO associations have a Technology Council or Committee. • Convene Best Practices/Lessons Learned Between Global Development and Crisis Management • Growth & Credentialing of Technology Volunteers to provide surge Capacity for DOC, Analytics Cell, Technology Cluster and other coordination functions. • Review Incident Management Policy, Institutionalize Nationally • Insights on What CROs Need (by way of Technology and Volunteer Assistance) • CEO Level Engagement with CRO Organizations - How Can Tech Help Before The Crisis; CROs Be Part of the Tech R&D Development Process Friday, August 13, 2010
  31. 31. Friday, August 13, 2010
  32. 32. Friday, August 13, 2010
  33. 33. Thanks! Hope to See You At CrisisCamp on September 25 for National Preparedness Month! Check it out at wiki.crisiscommons.org Follow, Email, Friend: Twitter @poplifegirl heather@crisiscommons.org facebook.com/heather.blanchard Friday, August 13, 2010
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