Exchanging Business Cards Before the Next Disaster
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Exchanging Business Cards Before the Next Disaster

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Abstract: Today we may think that the world is more connected than ever. While there are pathways for many of the 7 billion people in the world to be connected, we are likely connected to those who ...

Abstract: Today we may think that the world is more connected than ever. While there are pathways for many of the 7 billion people in the world to be connected, we are likely connected to those who are like ourselves or have similar interests. At the HFOSS plenary session, Heather Blanchard, a graduate student of global communications at the American University of Paris, will outline the gap between those within institutions such as governments, non-profits and companies and the increasing amount of informal collectives who cluster together in community projects, global movements or just communities of interest. Institutions and informal collectives keep colliding with each other during crisis events rather than creating long-term investment to build sustainable bridges of dialogue and collaboration.  Heather will focus her discussion to illustrate the rise of digital humanitarian informal collectives and how their actions illustrate gaps in service, challenge business models, create new influences in public policy and are beginning to shift the dialogue and collaboration between institutions and informal collectives within international and domestic crisis response systems. 

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    Exchanging Business Cards Before the Next Disaster Exchanging Business Cards Before the Next Disaster Presentation Transcript

    • Exchanging Business Cards Before the Next Disaster Investing in value between institutions and informal cooperatives Heather Blanchard / @poplifegirl www.iamheatherblanchard.com American University of Paris Open World Forum October 12, 2012Monday, October 15, 12
    • The Question Are we truly connected? Or.... Individual Informal Cooperative Institutions Are we only connecting to those who we have shared interests, events or values?Investing in value between institutions and informal cooperativesMonday, October 15, 12
    • • Aren’t as connected as we think • When we make a decision to connect, we form informal cooperatives Today • The space between informal cooperatives and institutions is the collaboration sphere • There are kernels who catalyze these spheres • These sphere attract participation and can lead to collective action, experiential learning, projects which can fork into new institutionsInvesting in value between institutions and informal cooperativesMonday, October 15, 12
    • “Best time to exchange business cards is before the disaster.”Investing in value between institutions and informal cooperativesMonday, October 15, 12
    • Collaboration Sphere Kernel Kernel Informal Kernel Cooperative ParticipantsMonday, October 15, 12
    • Common Interest? Call to Action Shared Interest Shared Experience Shared ValueInvesting in value between institutions and informal cooperativesMonday, October 15, 12
    • BeforeSource: Facebook.com Photo Sharing ExplosionsMonday, October 15, 12
    • Collaborative Sphere Act of Joining Others Individual Informal Cooperative Institutions The sphere between informal cooperatives and institutions is valuableInvesting in value between institutions and informal cooperativesMonday, October 15, 12
    • Three Worlds of Participation Systems Processes Act of Joining Others Governance Regulation Individual Informal Cooperative Institution What lies between being an institution and working with others and being on your own? Acting Alone / Acting as an Informal Group / Acting as an InstitutionInvesting in value between institutions and informal cooperativesMonday, October 15, 12
    • It Begins With The Self I just want to help IndividualInvesting in value between institutions and informal cooperativesMonday, October 15, 12
    • Informal Cooperative I can speak their I can search for missing language persons information I’m a GIS professional Informal Cooperative Common interest, event or valuesInvesting in value between institutions and informal cooperativesMonday, October 15, 12
    • Node Alone? Like Interest/Value Everyday we manage disasters. Institution Unknown Interest/ValueInvesting in value between institutions and informal cooperativesMonday, October 15, 12
    • We are crisis Inside the Node On my day off I help my management community prepare for practitioners disasters I’m interested, but this topic is not my day jobInvesting in value between institutions and informal cooperativesMonday, October 15, 12
    • We don’t know what we need Challenges You are “unaffiliated” We can’t accept free help I have a map filled with requests, Lack of policy where does this go? I have 50 developers Like Interest/Value who want to help. I have a 80% solution. Institutions Informal Cooperative Not my job, or 20% of job Common interest, event or values We don’t know what we need We are professionalsInvesting in value between institutions and informal cooperatives I don’t know youMonday, October 15, 12
    • We don’t know what we need We can’t manage IP Challenges That tool is blocked from our systems You don’t understand our needs We don’t have staff to work with you We are experts I don’t know anything about Our lawyers need to review it disaster management I can only help an hour, Like Interest/Value two days a week I’m doing this for biz dev opportunities Institutions Informal Cooperative Need one person to work with Common interest, event or values I want to share in a protected space I can’t commit the agency Competition with othersInvesting in value between institutions and informal cooperativesMonday, October 15, 12
    • We don’t know what we need Collaboration Sphere We need to find all the We can help! information about the school that collapsed. The Value Between Understanding Neutral Ability to take risks Institution Informal Cooperative Informal Idea to prototype Experiential Learning Empathy Trust Groundtruth InsightsInvesting in value between institutions and informal cooperativesMonday, October 15, 12
    • Collaboration Sphere • Informality is the rule • People can meet and network • People can break things • People can participate “not in their official capacity” but their participation provides gravitas and legitimacy to the sphere • Take risks, work with people they don’t know or wouldn’t have know were interested • Enabling the ability to fail; high tolerance for riskInvesting in value between institutions and informal cooperativesMonday, October 15, 12
    • Collaboration Sphere • Some institutions rely on the sphere for their R&D and to demonstrate proof of concept • Informal cooperatives leverage to build personal or network reputation, provide “learning by doing” • Institutions leverage the sphere for “on the street” trends, identification of talent, establishment of new relationships, build trust and reputation • Institutions leverage the sphere’s tolerance for risk to collaborate with people and work on projects they can’t sell or do inside the organization because its not viableInvesting in value between institutions and informal cooperativesMonday, October 15, 12
    • • Aren’t as connected as we think • 2nd Time! When we make a decision to connect, we form informal cooperatives • The space between informal cooperatives and institutions is the collaboration sphere • There are kernels who catalyze these spheres • These sphere attract participation and can lead to collective action, experiential learning, projects which can fork into new institutionsInvesting in value between institutions and informal cooperativesMonday, October 15, 12
    • Crisis Collaboration Sphere • The 2010 Haiti Earthquake • Concurrency: Official response, community response, diaspora response and informal cooperatives • Challenge: Disconnected from the groundtruth • Challenge: Disconnect from official response systems • Challenge: Disconnect from local community & culture • Challenge: Inability to harness talent offered • Proof of concept: People skills to productive useInvesting in value between institutions and informal cooperativesMonday, October 15, 12
    • Observations • Time to work together is before the disaster • Institutions need to recognize that they won’t know who they are working with at times • Institutions need to invest in kernels who connect with informal cooperatives, or those who are likely to catalyze them • Institutions have vested interest in the collaboration spheres that are friendly to their work • Informal cooperatives are like artist studios, they thrive on creativity, independence and freedom • Informal cooperatives have a vested interest to maintain independence from influence • Informal cooperatives ebb and flow, sometimes they aren’t meant to live forever • Informal cooperatives are organic, but they also have to be protectedInvesting in value between institutions and informal cooperativesMonday, October 15, 12
    • Illustration of Gaps • Inability to leverage affiliated or public sensory data for operational decision-making • Inability to use technology in the field to provide the 3W’s of “who is doing what where” • Inability to use three pillars of crisis data to make operational decisions (traditional, affiliated and public) • Inability to collect, parse and contextualize public data to make operational decisions • Absence of a formal liaison to external entities: private sector, academia, informal cooperatives to leverage their resources • Inability to deliver public requirements of needs on the groundInvesting in value between institutions and informal cooperativesMonday, October 15, 12
    • Soft Power of Informal Cooperatives • High energy, high motivation = media attention • Ability to convene people who would normally not participate • All opt-in participation, no one is there because they have to be • Allows people to remove the veil that “I’m not here in an formal capacity” • Influential to institutions and policy makersInvesting in value between institutions and informal cooperativesMonday, October 15, 12
    • Why Does The Collaboration Sphere Matter? • The lubricant of the ecosystem. Without an independent, open collaborative space, the ecosystem can become static and polarized • Establishes weak ties which open potential for future dialogue and cooperation • Allows sunlight into projects and issues which may require access or insights from those within them • Attracts people who want to do something, they are highly motivated • Allows institutions to use the sphere as a test bed for ideas, to connect with new talent and innovate with people who aren’t like themselvesInvesting in value between institutions and informal cooperativesMonday, October 15, 12
    • The People Between • Somewhere between museum curator, cruise director and evangelist • Born diplomat; speaks languages of the community • Connected to what’s happening “on the street” • Empower new catalyst kernels • Firestarter within their own cooperative or institution; decision- maker • These positions are missing todayInvesting in value between institutions and informal cooperativesMonday, October 15, 12
    • • Aren’t as connected as we think• When we make a decision to connect, we form informal cooperatives 3rd Time!• The space between informal cooperatives and institutions is the collaboration sphere• There are kernels who catalyze these spheres• These sphere attract participation and can lead to collective action, experiential learning, projects which can fork into new institutionsInvesting in value between institutions and informal cooperativesMonday, October 15, 12
    • Exchanging Business Cards Before the Next Disaster Investing in value between institutions and informal cooperatives Heather Blanchard / @poplifegirl www.iamheatherblanchard.com American University of Paris Open World Forum October 12, 2012Monday, October 15, 12
    • Credits • fromthelyonsden.com • listsoplenty.com • cdc.gov • facebook.com • Voice of America • Lolzcats • educat.comMonday, October 15, 12