Opd design and process

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Opd design and process

  1. 1. OPD DESIGN AND PROCESS Submitted by:Dr. Poonamjot Kaur Sidhu 14174
  2. 2. INTRODUCTION•• A hospital department where patients receive diagnosis and/or treatment but do not stay overnight
  3. 3. INTRODUCTION• It is that part of any hospital which forms the mirror, to its capabilities and core concepts ,to patients who come into the hospital for the first time.• It is the first place where the patients encounter and interact with the hospital on one and one basis.• Hence it is very important to build the outpatient department so as to be as efficient as possible and strive it to reach excellence.
  4. 4. ORGANISATION OF OPD LAYOUT AND ADMINISTRATIONPHYSICAL FACILITY AREA OPD PATIENT CARE PUBLIC RELATION
  5. 5. PHYSICAL FACILITIES Clinical area Auxiliary area Administrative area Ancillary area Circulation area Public areas
  6. 6. ADMINISTRATIVE AREA• Back office• Record room• Department inventory• Staff lounges• Security room• House keeping
  7. 7. StaffSupport Clinicaland care facilities PATIENT CARE DiagnosticAmbience facilities Comfort
  8. 8. POLICY AND GUIDELINES MONITORING QUALITY OF AND EVALUATION CAREAPPONTMENT MANAGERIAL UTILIZATION OF SYSTEM CONSIDERATIONS RESOURCES PUBLIC OVER RELATION CROWDING SIGNAGE / INFORMATION
  9. 9. CERTAIN CONSIDERATIONS• Entrance• Windows• Chairs• Ambience• Power back up• Cleanliness and infection control• Conduct of staff
  10. 10. OPD PROCESS
  11. 11. REQUIREMENTSFramework of the processStaffPatient awarenessPhysical requirementsIT supportRegular monitoringEvaluation and changesTrouble shooters

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