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Meeting Community Needs: 2.0 Tools & Statewide Services
 

Meeting Community Needs: 2.0 Tools & Statewide Services

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Presentation for the COSLINE (Council of State Library Agencies - NorthEast) meeting on September 24, 2009.

Presentation for the COSLINE (Council of State Library Agencies - NorthEast) meeting on September 24, 2009.

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  • http://theshiftedlibrarian.com/presentations/2008/20081016Singapore.pdf Finding new ways to serve our communities and provide them with the tools, resources, learning opportunities, recreational opportunities and community
  • I was at a conference recently – a talk on 2.0 – someone said “yeah, yeah – we’ve heard all about blogs & wikis – what’s the next big thing… To me it’s just continuing to do what we’ve been doing – making our resources more available to the customers Being more responsive to their wants & needs Improving the USER EXPERIENCE.
  • Includes building widgets to let me take the library out of the library!
  • http://farm1.static.flickr.com/95/254126025_866b249a3a_o.jpg
  • First off What is Web 2.0? Did any of you see this cover a few years ago? USER GENERATED SITES – this is what web 2.0 is all about – users sharing information on the web, creating content, collaborating on information and creating online communities. Sometimes referred to as the READ WRITE WEB Web 20 is what the web was originally envisioned as by Tim Berners Lee Less of a one-way communication – you post it, others read it. But one where we interact with others, share information, take information and reuse it and then share it. One where we meet people online.
  • Users creating content and sharing it on the web Geni – genealogy site Flickr – photo sharing and social connections You Tube – create your own videos and share them with the world More than half of all TEENS and YOUNG ADULTS (up to 30) have created some sort of content for the web. VERY popular.
  • Some examples Communication A web page from a library about Harry Potter – with comments from the readers of that page Reviews on an amazon page – shows that this isn’t all new
  • People of all ages are using the web to connect with other people who share similar interests. Many sites are fun sites like this Club Penguin is a popular AND SAFE site for younger kids. Some are professional – like this Library 2.0 network – encourage you to join! This is a board member for the Albany Public library who joined to learn more about Library 2.0 And what about this one – Library Thing!! I’ve met some wonderful people online, people who I now email, talk to on the phone, and some who I’ve met in person. Some are even in this room now!!!
  • Web 2.0 tools get better the more people use them and contribute to them. Craigslist – works because there are so many people using it Librarything – enough people contributing to make it an interesting place Amazon – book reviews Ebay – worlds largest garage sale. You’re sure to find something you don’t need! Library catalogs – think what they could be if real people added content (think library thing) http://www.flickr.com/photos/max_westby/420339061/in/set-103171/
  • Web 2.0 tools get better the more people use them and contribute to them. Craigslist – works because there are so many people using it Librarything – enough people contributing to make it an interesting place Amazon – book reviews Ebay – worlds largest garage sale. You’re sure to find something you don’t need! Library catalogs – think what they could be if real people added content (think library thing) http://www.flickr.com/photos/max_westby/420339061/in/set-103171/
  • Web 2.0 tools get better the more people use them and contribute to them. Craigslist – works because there are so many people using it Librarything – enough people contributing to make it an interesting place Amazon – book reviews Ebay – worlds largest garage sale. You’re sure to find something you don’t need! Library catalogs – think what they could be if real people added content (think library thing) http://www.flickr.com/photos/max_westby/420339061/in/set-103171/
  • http://flickr.com/photos/stabilo-boss/93136022/ Important – we need to be agile to keep up and need to be able to move on to new tools
  • Concerns with privacy, reliablity.
  • http://www.flickr.com/photos/psd/492139935/
  • http://longtail.com/the_long_tail/about.html Libraries have always served both the top and tail!
  • Some of the attitudes that inform what we do.
  • http://www.flickr.com/photos/lynetter/161031607/sizes/o/
  • http://www.flickr.com/photos/will-lion/3138256476/
  • Katiebates -
  • http://www.flickr.com/photos/lynetter/2424498807/in/set-72057594139269787
  • http://www.flickr.com/photos/lynetter/453858891/
  • http://www.flickr.com/photos/will-lion/3354183399/
  • Serving multiple audiences -- public -- libraries & schools -- state agencies http://www.flickr.com/photos/juska/163818086/
  • Collections, resources & events for the public Advocacy Disseminate information Leadership in the library community Foster collaboration Clearinghouse for resources and advice Maintaining collections & archives and virtual libraries Money! http://www.flickr.com/photos/michaelsphotos/1806717759/
  • http://www.flickr.com/photos/saturnino/164756947/ You have an important role in setting standards and leading the way
  • http://www.flickr.com/photos/deniscollette/1817034358/ YOUR role as leaders is soooo important! Schools, government, etc.
  • http://www.flickr.com/photos/hmclin/363899763/
  • http://www.flickr.com/photos/tambako/2531409306/ Sometimes those cats you’re herding can be scary!
  • http://www.wired.com/dangerroom/2009/06/army-orders-bases-stop-blocking-twitter-facebook-flickr/
  • http://www.whitehouse.gov/
  • http://www.flickr.com/photos/15134271@N03/3468469383/ Passing notes in class – address the behaviour not the tools
  • http://www.flickr.com/photos/lynetter/915328930/in/set-72057594139269787/
  • http://farm4.static.flickr.com/3080/2770271305_7bea3d0d2d_b.jpg
  • Photo: http://www.flickr.com/photos/cstmweb/3549794000 Quote: http://sethgodin.typepad.com/seths_blog/2005/02/so_what_will_it.html
  • Tools to -- help you be more productive -- to communiate with your customers -- to expand your web presence -- demonstrate leadership
  • Delicious Google reader Bloglines iGoogle Google docs (sharing docs and posting surveys) Google calendar
  • Filters twitter – just he links
  • Which leads me to tools for collaborating
  • Joomla
  • http://njslrecovery.pbworks.com/
  • Features Indiana authors & illustrators – created by state library. http://inchildrensauthor.wikispaces.com/
  • CMS make it easier to collaborate across distance too.
  • Google Sites – Build a web site, wiki-ish. http://sites.google.com/site/whytwitterstls/ Bill Drew’s presentation for a meeting next week.
  • http://statelibrary.mykansaslibrary.org/ Blogs include an RSS feed – so we can reuse the content in other places AND customers can subscribe in their own feed readers or via email
  • Many ways to search and monitor twitter. – moniter in real time or via rss feed -- search.twitter.com real time and get the RSS feed -- tweetbeep – rss, email options -- hootsuite – add columns for keyword searches, get real time results. Other tools do the same sort of thing.
  • http://backtweets.com/
  • Tons of tools Google search Icerocket Technorati
  • Responding to the conversation
  • http://mashable.com/2009/04/27/social-media-policy/
  • http://socialmediagovernance.com/policies.php
  • http://mashable.com/category/how-to-web/
  • http://www.flickr.com/photos/ctarchives/
  • http://wpa.cslib.org/ Pulls in flickr photos Allows readers of blog to add comments on the photos-either on the website or the flickr acct. Intended to get information about the paintings. Uses Wordpress to manage the site and flickr to manage the images.
  • State Library of Queensland http://www.flickr.com/photos/statelibraryqueensland/3467878778
  • http://is.gd/3A0fR Queensland Digital Library
  • http://qldstories.slq.qld.gov.au/home/storylines Storylines Preserving cultural history
  • http://qldstories.slq.qld.gov.au/home/storylines Storylines Preserving cultural history
  • Promoting libraries Telling user stories
  • http://www.youtube.com/user/GALILEOSupport Instructional videos for statewide databases
  • http://www-wsl.state.wy.us/ldo/webinararchive.html
  • Save all our libraries some money by leading the way! -- open source content mgmt for websites wordpress, joomla, drupal firefox – and great addons for productivity open office!
  • Who is your web site for? Does it engage? Does it change? Does it bring people back? Does it make it easy to find ‘stuff’? Web sites are hard! Organizations are big, lots of content, lots of competing interests, many audiences to serve. -- might be tied in to larger organization’s look and feel.
  • We want to build our digital community, and we want to help them do the things they want to do. We need to design better digital experiences. AND we need to take our services out of our digital sphere. FIRST Once we get them to our digital “space” are they finding what they need, are they engaged, will they come back? Can they do ‘things” and share. - if they want to!
  • http://www.slq.qld.gov.au/home Poetry Slam One search Facebook class
  • http://www.slq.qld.gov.au/home
  • -- Encourage you to use a content mgmt system that lets you maintain a consistent look, while distributing the work load to all the people who have the actual content to provide. -- CMS help make sites more accessible -- can change the look and feel without rewriting all the code and content.
  • Toolbars to help customers easily access databases, catalogs, etc.
  • Catalogs where patrons can tag and review and keep lists and participate
  • Danbury CT PL - Library Catalog that uses information from the Library Thing social network to bring in book recommendations. “if you liked this, then….”
  • http://farm4.static.flickr.com/3080/2770271305_7bea3d0d2d_b.jpg
  • Photo: http://www.flickr.com/photos/cstmweb/3549794000 Quote: http://sethgodin.typepad.com/seths_blog/2005/02/so_what_will_it.html
  • http://www.flickr.com/photos/bluejake/286030741/
  • http://www.flickr.com/photos/treehouse1977/3926097691/

Meeting Community Needs: 2.0 Tools & Statewide Services Meeting Community Needs: 2.0 Tools & Statewide Services Presentation Transcript

  • #cosline tweet it
  • Meeting Community Needs 2.0 Tools & Statewide Services
  • Next Big Things?
  • Reinventing the Library - again Slide borrowed from: http://theshiftedlibrarian.com/presentations/2008/20081016Singapore.pdf
  • User Experience
  • Library where *I* want it
  • Great user experiences http://www.flickr.com/photos/pollyalida/3927164325/
  • The goal should be… http://farm1.static.flickr.com/95/254126025_866b249a3a_o.jpg
  • Topics
    • Web 2.0 characteristics
    • Tools and examples
    • Lots of discussion!
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  • user generated content
  • communicating
  • connecting
  • community
  • hive mind & social http://www.flickr.com/photos/max_westby/420339061/in/set-103171/
  • tagging http://www.flickr.com/photos/vshioshvili/187988222/
  • tagging http://www.flickr.com/photos/vshioshvili/187988222/ Autumn Street Trees Car
  • perpetual beta http://flickr.com/photos/stabilo-boss/93136022/
  • “ The Cloud” lets you access your data and software from any connected device
  • http://www.flickr.com/photos/psd/492139935/
  • RSS lets you Consume http://www.flickr.com/photos/pollyalida/491540129/
  • RSS lets you Republish
  • Remixing Content
  • The Long Tail longtail.com/the_long_tail/about.html
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  • http://www.flickr.com/photos/lynetter/161031607//
  • ..our electronic networks are becoming deeply embedded in real life. http://www.flickr.com/photos/will-lion/3138256476 /
  • Tipping Point www.flickr.com/photos/ sgw/3138741071/
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  • www.flickr.com/photos/will-lion/3354183399/
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  • Audience is huge & varied http://www.flickr.com/photos/juska/163818086/
  • Many shoes to fill www.flickr.com/photos/michaelsphotos/1806717759/
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  • Leadership www.flickr.com/photos/deniscollette/1817034358/
  • Herding Cats – or birds! www.flickr.com/photos/hmclin/363899763/
  • www.flickr.com/photos/tambako/2531409306/
  • Resistance www.flickr.com/photos/rajeshkunnath/3121926593/
  • www.wired.com/dangerroom/2009/06/army-orders-bases-stop-blocking-twitter-facebook-flickr/
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  • Reliability www.flickr.com/photos/porphyria/3167629849/
  • Misuse? www.flickr.com/photos/15134271@N03/3468469383 /
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  • www.flickr.com/photos/trucolorsfly/2770271305
  • Connecting people to people. Over and over again, that’s what lasts online. Folks thought it was about technology and it’s not.” Seth Godin http://www.flickr.com/photos/cstmweb/3549794000
  • Tools to…
    • Work Smarter
    • Communicate
    • Connect
    • Collaborate
    • Communicate
    • Share Stories
    • Expand Presence
    • Learn
    • Leadership
    RSS
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  • ReadTwit
  • FeedHub
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  • Google Calendar
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  • Open Source Web Dev
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  • Google Docs
  • Google Docs - Survey
  • Results in Spreadsheet
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  • Communicating and making information easy to consume
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  • Twitter
  • Twitter Stream
  • Twitter Feed on Web Site
  • LC Twitter Stream on Web Site
  • Air Force
  • search.twitter.com
  • BackTweets – track linkbacks
  • More ways to track the conversation Track what’s being said about your organization, libraries, your community….
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  • “ Vanity” Search Feeds
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  • www.flickr.com/photos/will-lion/2595051813/
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  • LibraryThing & Danbury (CT) PL
  • Widgets, mobile access
  • www.flickr.com/photos/trucolorsfly/2770271305
  • Connecting people to people. Over and over again, that’s what lasts online. Folks thought it was about technology and it’s not.” Seth Godin http://www.flickr.com/photos/cstmweb/3549794000
  • Questions? Ideas? Share! http://www.flickr.com/photos/bluejake/286030741/
  • Thank you! http://lib20.pbworks.com
  • Photo Credits
    • giorgio raffaelli, Human Texture 1 , September 13, 2006, Flickr, http://www.flickr.com/photos/iguanajo/247249870/.
    • Michael Stephens, Internet Librarian 2007 Footwear , October 30, 2007, Flickr, http://www.flickr.com/photos/michaelsphotos/1806717759/.
    • SC State library http://www.joomlainlibrary.com/images/stories/jashowcase/sc_state_library/screenshot.jpg
    • Jim Champion, Rockin' the Logan Rock , August 28, 2006, Flickr, http://www.flickr.com/photos/treehouse1977/3926097691/.
    • Rajesh Kunnath, Move it. , October 7, 2006, Flickr, http://www.flickr.com/photos/rajeshkunnath/3121926593/.
    • Porphyria Poppins, Reliability Fail , January 4, 2009, Flickr, http://www.flickr.com/photos/porphyria/3167629849/
    • Will Lion, let em in , September 16, 2007, Flickr, http://www.flickr.com/photos/will-lion/3354183399/.
    • Will Lion, embedded technology , January 19, 2009, Flickr, http://www.flickr.com/photos/will-lion/3138256476/.
    • Lynette, if the news is that important it will find me , April 19, 2008, Flickr, http://www.flickr.com/photos/lynetter/2424498807/.
    • Lynette, to change is difficult but not to change is fatal , July 27, 2007, Flickr, http://www.flickr.com/photos/lynetter/915328930/.
  • Photo Credits
    • Lynette, long tail (description) , June 5, 2006, Flickr, http://www.flickr.com/photos/lynetter/161031607/.
    • Lynette, word of mouth is now a public conversation , April 10, 2007, Flickr, http://www.flickr.com/photos/lynetter/453858891/.
    • Cindi, awesomeness , August 17, 2008, Flickr, http://www.flickr.com/photos/trucolorsfly/2770271305/.
    • Tambako The Jaguar, Angry kitty , May 11, 2008, Flickr, http://www.flickr.com/photos/tambako/2531409306/.
    • Christophe / saturnino Iaïchouchen, - , June 1, 2004, Flickr, http://www.flickr.com/photos/saturnino/164756947/.
    • David King, Digital Branch , March 5, 2008, Flickr, http://www.flickr.com/photos/davidking/2312598833/.
    • Iris Shreve Garrott, The Goal Should Be , September 27, 2006, Flickr, http://www.flickr.com/photos/circulating/254126025/.
  • Photo Credits
    • Denis Collette, Honk!!! Honk!!! Honk!!! :))) , October 30, 2007, Flickr, http://www.flickr.com/photos/deniscollette/1817034358/.
    • Henry T. McLin, Canada Geese in the clouds - "V" formation , January 20, 2007, Flickr, http://www.flickr.com/photos/hmclin/363899763/.
    • Lynette, it's when stop thinking of something as technology that it has the biggest impact , March 14, 2007, Flickr, http://www.flickr.com/photos/lynetter/421323707/.
    • Daniel Weir, 96of365 This Lift [230409] , April 23, 2009, Flickr, http://www.flickr.com/photos/15134271@N03/3468469383/.
  • Keep Pushing! www.flickr.com/photos/treehouse1977/3926097691/