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Magento Enterprise Edition RMA process
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Magento Enterprise Edition RMA process

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A quick overvie

A quick overvie

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  • 1. Magento Enterprise Edition 1.11
    RMA Processing – Overview and Screenshots
  • 2. Overview of workflow
  • 3. Enable RMA on Frontend so customers can request an RMA
  • 4. New RMA option on order allows for RMA process to be managed
  • 5. New Return option in My Account
  • 6. Customer enters quantity to return at order item level, plus desired resolution (exchange, refund, store credit)
  • 7. Customer enters condition of item being returned
  • 8. Customer enters reason for return – all these drop-downs are configurable
    Comment is optional in default theme
  • 9. A completed RMA request in My Account
  • 10. Back-office shows pending and in-progress RMA requests
  • 11. Back-end allows RMAs to be approved, then to mark as received and to complete process – could be store credit, refund, or exchange (via store credit)
  • 12. Key functionality
    Customers (and customer service) can create RMA requests
    Customers can see status of RMA process on their orders
    Customer service can progress RMAs through Magento back-end
    All integrated into order history and Magento admin actions log

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