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Twitter crisis - how to handle it

by Per Olof Arnäs on Nov 14, 2011

827 views

The slides are based on the blog post by Beth Kanter called Lessons from Red Cross: Twitter Mistakes and How To Handle Them (http://www.bethkanter.org/mistakes-how2/ CC-BY).

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Per Olof Arnäs, Founder at Quintab Slide 8 shows a movie in the background: http://vimeo.com/6499743 1 year ago
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Twitter crisis - how to handle it Presentation Transcript

Twitter crisis How you handle it Per Olof Arnäs about.me/perolofarnas @Dr_POText Per Olof Beth Kanter, http://www.bethkanter.org CC-BYCC-BY from 1
CC-BY Per Olof 2
CC-BY Per Olof 3
You can’t hide or not respondCC-BY Per Olof 4
Act QuicklyCC-BY Per Olof 5
Admit your mistake and humannessCC-BY Per Olof 6
Use Humor When AppropriateCC-BY Per Olof 7
Build Your Network Before You Need ItCC-BY Per Olof 8
Employees Should UseDifferent Twitter Apps forPersonal/OrganizationalCC-BY Per Olof 9
Slides published on slideshare.net/poar Images CC-licensed, attribution in comments Per Olof Arnäs about.me/perolofarnas @Dr_POText Per Olof Beth Kanter, http://www.bethkanter.org CC-BYCC-BY from 10