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Twitter crisis                                         How you handle it                                            Per Ol...
CC-BY Per Olof   2
CC-BY Per Olof   3
You can’t hide or not respondCC-BY Per Olof                             4
Act QuicklyCC-BY Per Olof                 5
Admit your mistake  and humannessCC-BY Per Olof         6
Use Humor When AppropriateCC-BY Per Olof                         7
Build Your Network                 Before You Need ItCC-BY Per Olof                        8
Employees Should UseDifferent Twitter Apps forPersonal/OrganizationalCC-BY Per Olof               9
Slides published on slideshare.net/poar                                    Images CC-licensed, attribution in comments    ...
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Twitter crisis - how to handle it

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The slides are based on the blog post by Beth Kanter called Lessons from Red Cross: Twitter Mistakes and How To Handle Them (http://www.bethkanter.org/mistakes-how2/ CC-BY).

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  • Transcript of "Twitter crisis - how to handle it"

    1. 1. Twitter crisis How you handle it Per Olof Arnäs about.me/perolofarnas @Dr_POText Per Olof Beth Kanter, http://www.bethkanter.org CC-BYCC-BY from 1
    2. 2. CC-BY Per Olof 2
    3. 3. CC-BY Per Olof 3
    4. 4. You can’t hide or not respondCC-BY Per Olof 4
    5. 5. Act QuicklyCC-BY Per Olof 5
    6. 6. Admit your mistake and humannessCC-BY Per Olof 6
    7. 7. Use Humor When AppropriateCC-BY Per Olof 7
    8. 8. Build Your Network Before You Need ItCC-BY Per Olof 8
    9. 9. Employees Should UseDifferent Twitter Apps forPersonal/OrganizationalCC-BY Per Olof 9
    10. 10. Slides published on slideshare.net/poar Images CC-licensed, attribution in comments Per Olof Arnäs about.me/perolofarnas @Dr_POText Per Olof Beth Kanter, http://www.bethkanter.org CC-BYCC-BY from 10
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