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Quality : First Time Right Approach
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Quality : First Time Right Approach

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  • 1. Leadership & Management
    Quality……....
    First time ..First right
    Its attitude
    Its personal Commitment
    Prakash Narayan Shukla
    pnshukla@gmail.com
  • 2. You make the difference
    pnshukla@gmail.com www.linkedin.com/in/pnshukla
  • 3. First Time
    First Right
    pnshukla@gmail.com www.linkedin.com/in/pnshukla
  • 4. Adopting Prevention- Means causing something not to happen
    We want to operate our work processes –
    1: Prevent Misunderstandings
    2: Prevent Non adherence of process
    3:Prevent opportunities of error
    pnshukla@gmail.com www.linkedin.com/in/pnshukla
  • 5. Personal Commitment :Deviation of any nature is not acceptable
    Do We have double standards ?
    Would we expect Hospital nurses be allowed to deviate and put babies in wrong place.
    Would you expect to go home to the wrong house by mistake periodically
    Would you “ Let it Go” any shortchanged in amount of your paychecks at any months as deposited in bank.
    Would you review critically work performances the way you do for any shortcomings in facilities
    pnshukla@gmail.com www.linkedin.com/in/pnshukla
  • 6. We need to adopt
    “ First Time First Right “Attitude
    Which means
    Getting rid of this “ double Standards” by making a personal commitment to not accept any error or deviation
    pnshukla@gmail.com www.linkedin.com/in/pnshukla
  • 7. Do we measure
    Measure your performance against the Goal
    Measurement is all around us
    It is also to tell how we are performing towards our commitment towards organization
    pnshukla@gmail.com www.linkedin.com/in/pnshukla
  • 8. Thanks
    So what’s your take…..
    Be
    First Time …First Right
    www.linkedin.com/in/pnshukla
    http://prakashnarayanshukla.webs.com
    http://www.facebook.com/pnshukla
    pnshukla@gmail.com www.linkedin.com/in/pnshukla