Prakash Narayan Shukla

Mumbai Area, India India

Vice President and National SD Head – Customer Service Organization

Telecom / Mobile

Blend of Business Acumen, Leadership, and Strategic & Operational competency * Domain knowledge of Telecom , DTH , IT and Office Automation verticals * In depth exposure of High Enterprise / Top corporate, Carrier, Small and Medium Business and Retail segments. * Hands-on with strong operational experience in each and every process of Customer Life Cycle * Management and Order Fulfillment /Service Delivery Life cycle management. * Proven ability of managing large workforce 300+ including senior Management team and 2000+ field forces , external agencies /Vendors at 3000+ towns at national level * Significant experience of launching of Operation from Scratch and running the op...