Paola Miani

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I am dedicated to creating successful experiences through friendly interfaces that bridge the gap between user needs and business objectives. I attempt to humanize the technology and to create successful experiences that generate maximum user satisfaction and pleasure. For each and every client I am able to give the experience and knowledge I have gained over the last 16 years working for interactive projects with multidisciplinary teams within many different sectors including telecommunications, government, banking and insurance, travel, and retail. My vision which is based on my knowledge in design, marketing, usability and information architecture, is to create solutions focused on re...

mobile ux conference workshop customer journey

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About

Paola Miani

Presentations

Customer journey mapping workshop

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Building Bridges to Get Everything You Want | Deborah Zell | Dell Technologies

SDNC13 -Day2- Methods of Design Synthesis: Learn to Synthesise Research into Meaningful Insights (workshop) by Jon Kolko

The Design Career Journey (Leading Design 2018)

178 - Design Discovery Workshops

The Design Management Office (John Devanney at DesignOps Summit 2017)

Capturing Contexts: A workshop with jobs-to-be-done tools / Service Experience Camp 2015

Design for Delight - The Innovation Catalysts

Service Design Thinking

UX STRAT 2013: Tim Loo, Workshop: Redesigning business culture and thinking around the customer

Design Synthesis

UX STRAT Europe 2017: David Ruiz, "Developing a Multi-Channel Banking Experience for a Telecom Giant"

My First 90 Days - Strategies for Success

Effective Customer Journey Maps

Design Leadership, a Career Path for Brave Souls

UX Research - The Most Powerful Tool in Your Kit

Design Thinking: A Quick Course in Creative Problem Solving

MX 2014: Playbook for Managing and Leading Experiences

UX STRAT Europe, Dr Sofia Hussain, “Integrating Design With Business Strategy to Transform the Car Buying Experience”

Power Your Business with OKRs

On Service Design Take 2

So you want to be a Service Designer

AI is the New UI - Tech Vision 2017 Trend 1

The Future of Everything

Designing the Future: When Fact Meets Fiction

Parts Without a Whole? – The Current State of Design Thinking Practice in Organizations

The role of Design Thinking

5-day process for answering critical business questions

Hooked Model

Using the Waveline (workshop)

UX STRAT USA: Leah Buley, "The Role of UX / CX in Business"