Are you ready?
Preparing for Semester 1, 2010
Learning and Teaching Centre
• Changes to Units and Codes require
additional preparation and processing of
both iLecture and Blackboard Units
• Already, hundreds of heavily amended units
and new units are in the handbook, and will
further increase our workload in 2010.
• The majority of users, do no reset or
request units by the published deadline.
• Only 3% of staff who created new units in
2009, sought any professional development
or unit design support from the LTC
• The LTC processed around 12,000 ticket
requests in 2009. 95% are issues based.
Resets and New Units
must be requested by
to avoid delays in
• Recover lost staff details
• New Unit Request
• Preparing your unit for teaching
• Add staff to your unit
• Getting Started with Blackboard
• Self-help learning about Blackboard and
• In the two weeks prior to semester and
the two weeks following, the help desk
processes thousands of requests.
• The fastest way to get help is to lodge a
ticket online at - http://www.mq.edu.au/
• We do no offer phone support during this
time. Average response 2009, 2 hours.
Some operations may take up to 72 hours.
Face to face help
• 'Drop in Help' sessions during this
period - staff can attend a session and go
though any issues or questions they have
about Blackboard - Visit http://
• Blackboard BootCamp for new users of
Blackboard - it is highly recommended that
staff attend these sessions - Visit http://
Drop Everything Help
• If staff need assistance with learning to use
the online support tools or the helpdesk,
they should lodge a ticket in the ﬁrst
instance. The ﬁrst available person will
contact them. Please note that during this
period that may take up to 72 hours. Some
issues cannot be fully investigated or
actioned over a weekend.
• 2 weeks before semester, we are processing
requests submitted before January 8th, and
• Week 1 - Priority: enrollments
• Week 2 - priority given to sessional staff
arrival and course preparation
• Week 3 - priority processing outstanding
new units and resets.
• Staff wishing to seek advice from
Educational Developers should speak
to their Director of Learning and Teaching
or the Associate Dean Teaching and
Learning who assists the LTC in prioritising
unit development and projects in the ﬁrst
• Each faculty has a dedicated Educational
Technology representative, whom attend
Faculty Learning and Teaching Committee
meetings in association with the Academic
• Educational Development enquiries can
also be sent to the Educational
Development Group Manager individually.
• Blackboard BootCamps
• During Orientation Week and Weeks 1 and
2 of semester.
• Other training sessions are offered on a
department/faculty needs basis - please
speak to your Educational Development
representative for more information and to
arrange additional Boot Camp Training
For more information, please visit