JOB TITLE: Director of IT Operations EFFECTIVE DATE: 03/12/11DEPARTMENT: ITLOCATION: MilwaukeeFLSA STATUS: ExemptREPORTS TO: Chief Information OfficerSUMMARY:At _____, we focus on achieving great outcomes – with the commitment and care you want every step of the way.We are committed to helping our associates thrive, professionally and personally. Our continued success has givenus the opportunity to enhance our technology infrastructure.We are seeking an experienced IT leader to report directly to the CIO and to join our Senior IT Leadership team toprovide strategic direction to ensure the stability of our firms IT infrastructure including database & applicationadministration, security, change management, client platform, and telecommunications.ESSENTIAL DUTIES AND RESPONSIBILITIES:1. Responsible for the activities of IT Operations including data administration, security, change management, telecommunications and client platform teams. This involves leading change management and risk management efforts, identifying appropriate resources needed and developing schedules to ensure timely completion of projects.2. Provides thought leadership in IT strategy, operations, cost-optimization, innovation and efficiency improvement.3. Provide detailed guidance to multi-functional teams through project planning and other large collaboration efforts. Fosters an environment of open communication and problem solving.4. Develops long term vision of technologies and solutions. Collaborates with IT leadership in the planning and implementation of technology roadmaps. Assists the team in researching solutions, solicits input from outside industry experts and recommends solutions to meet business requirements.5. Provide detailed guidance to multi-functional teams through project planning and other large collaboration efforts. Fosters an environment of open communication and problem solving.6. Responsible for decisions and final recommendations, often affecting more than one business unit, or the entire organization.7. Ability to provide direction for a highly technical team that supports complex environment which includes: a.) Windows and AS/400 OS experience b.) Telecommunications – PBX administration, Nortel, VOIP c.) CA/Autosys and/or Help Systems Robot Scheduler d.) Batch printing and document nightly archival. e.) Desktop technology platforms f.) Familiar with ITIL v3+ standards and practices g.) Database Administration - SQL8. Negotiate with key stakeholders involving prioritization of projects and resources.
QUALIFICATIONS DESIRED:1. Bachelors’ degree in Computer Science, MIS, or a Bachelors degree in Business Administration required. Masters degree preferred. A minimum of five to seven years of experience in a technical role as well as a minimum of ten years in a leadership role.2. Advanced skills in finance, leadership, communication, influence and conflict resolution.3. Solid understanding of industry best practices and standards including ITIL.4. Proficiency required in developing ROI/Business Value models and managing the ongoing assessment of project delivery quality.5. Ability to work effectively and collaboratively in a team environment and with employees at all levels/areas of the firm.