Cloud services: the democratization of IT
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Cloud services: the democratization of IT

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Talk before the CIO-beraad in Ermelo. May 19, 2010.

Talk before the CIO-beraad in Ermelo. May 19, 2010.

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  • Personal communication withJohn McCredie, former director of the External Research Program at Digital Equipment Corporation

Cloud services: the democratization of IT Cloud services: the democratization of IT Presentation Transcript

  • Cloud services:The democratization of IT
    Dr. L.A. Plugge, WTR
    May 19, 2010 – CIO-beraad, Ermelo
  • The Cloud is a representation of the Internet…
    May 19, 2010
    2
    SURF - ICT innovation by and for higher education and research
    The Opte Project Mapping the internet in a single day
  • 3
    …that we are all connected to…
    Everything wants to be connected and works better if it is connected
    Sheldon Renan
    May 19, 2010
    SURF - ICT innovation by and for higher education and research
  • …to enjoy an increasing number of Services…
    4
    May 19, 2010
    SURF - ICT innovation by and for higher education and research
  • Hence the name:Cloud Services.Which ‘simply’ means:Delivering IT Capabilitythrough the cloud.
    5
    It can be:
    • Software (SaaS)
    • Platform (PaaS)
    • Infrastructure (IaaS)
    Characteristics:
    • On demand
    • Scalable
    • Flexible
    May 19, 2010
    SURF - ICT innovation by and for higher education and research
  • May 19, 2010
    6
    SURF - ICT innovation by and for higher education and research
    For those who like a technical definition:
    “on-demand network access
    to a shared pool of configurable
    computing resources
    that can be rapidly provisioned
    and released with minimal management effort
    or service provider interaction”
    Characteristics:
    • On-demand self-service
    • Broad network access
    • Resource pooling
    • Rapid elasticity
    • Measured Service
    Service Models:
    • SaaS
    • PaaS
    • IaaS
    Deployments Models:
    • Private
    • Community (Shared)
    • Public
    • Hybrid
    NIST, version 15, 10-7-09
  • …capability delivered by the big cloud players…
    Source: Niraj Juneja, Webscale Solutions
    “A Walk in the Clouds”
    7
    May 19, 2010
    SURF - ICT innovation by and for higher education and research
  • Cloud services are interesting, because your own IT is:
    not really 24x7
    expensive
    time consuming
    rigid, fixed functionality/options
    increasingly complex and brittle
    doesn’t meet increasing performance demands
    lacking sufficient expertise
    has difficulty keeping up with IT innovation
    • not what the users expect
    8
    May 19, 2010
    SURF - ICT innovation by and for higher education and research
  • Cloud Servicesis aParadigm ShiftCf. Production,Distribution,Provisioning of Electricity
    9
    May 19, 2010
    SURF - ICT innovation by and for higher education and research
  • Towards market forces
    Production
    Distribution
    Provisioning
    Client
    Regional Monopoly (PZEM, PLEM, PEM, etc)
    Oxxio
    Electrabel
    Greenchoice
    Ned. EnergieMij.
    E-ON
    Dong Energy

    Tennet
    &
    Local
    ?
    10
    May 19, 2010
    SURF - ICT innovation by and for higher education and research
  • Towards market forces
    Production
    Distribution
    Provisioning
    Client
    University IT centers
    Google
    Microsoft
    Yahoo
    Amazon
    Force.com
    Oracle(Sun)

    Internet
    SURFnet
    Local
    Private
    ?
    11
    May 19, 2010
    SURF - ICT innovation by and for higher education and research
  • Cloud ServicesareDisruptiveIt’s easy tomiss the boat Cf.Digital Equipment Corpand the personal computerDEC was eaten by Compaq and Compaq by Hewlett-Packard
    12
    May 19, 2010
    SURF - ICT innovation by and for higher education and research
  • SURF – ICT innovation by and for higher education and research
    13
    Digital Equipment CorpSuccessful in mini computers
    DEC PDP-12, 1969.
    Prijs $27,900.
    Applications:
    Psychology (o.a. Statistical analysis)
    Chemistry
    Patient monitoring
    Industrial tests
    En last but not least Zork.
    May 19, 2010
  • Along came Apple with a disruptive idea,the Apple II
    14
    May 19, 2010
    SURF - ICT innovation by and for higher education and research
  • SURF – ICT innovation by and for higher education and research
    15
    After spending millions $$this was DEC’s answer to the PC:
    May 19, 2010
    a pc with mini specifications
  • DEC fell apart and was eaten
    May 19, 2010
    16
    SURF – ICT innovation by and for higher education and research
    Hewlett-Packard
    Compaq
  • How did the CIO’s react in Carlsbad to cloud services?
    17
    Cloud services are a big RISK!
    Who is in control?
    Where are the servers doing the computing?
    Where are my data stored?
    How are my data managed?
    How is security organized?
    What happens when a service fails?
    What service levels can I choose from?
    What are the service limitations?
    How is continuity guaranteed?
    ‘The PC is a risk!
    A mini is better.
    ergo
    let’s build a pc with mini specifications’
    Let’s build our own cloud!
    May 19, 2010
    SURF - ICT innovation by and for higher education and research
  • Cloud services users are looking for
    Freedom to choose
    Low costs
    Functionality
    Accessibility
    Reasonably high reliability
    Reasonably assurance of security
    18
    They care less about:
    • What platform is used
    • What hardware is used
    • How things are organized
    • Etc.
    May 19, 2010
    SURF - ICT innovation by and for higher education and research
  • Consider this
    Central facilities
    Student PC’s
    E-mail
    Calender
    Limited Storage
    Some Collaboration sw
    No synch
    No Chat
    “We’ll think about it”
    “We know what’s best”
    Private facilities
    They have their own laptop
    They have their own account
    Choose
    Plenty
    Can get it anywhere
    Sync anything
    They use it all the time
    “Why? It’s there!”
    “I decide (own risk)”
    19
    May 19, 2010
    SURF - ICT innovation by and for higher education and research
  • It is time to rethinkwhich services a higher education institution should provide,why and for whom
    20
    A postal office?
    An internet access provider?
    A computer dealer?
    A software dealer?
    In the 90’s
    many of these services were scarce.
    But not anymore!
    May 19, 2010
    SURF - ICT innovation by and for higher education and research
  • Let’s analyze what students, faculty and administration really do and need to support those activities…
    21
    May 19, 2010
    SURF - ICT innovation by and for higher education and research
  • Answer this question:Why do we offer certain facilities?
    as a marketing instrument?
    then you better outperform the market facilities
    or offer something unique
    to control procedures, usage and results?
    then you stifle creativity and professionalism
    or encourage workarounds
    to help those less skilled in IT use?
    then what is the minimum skill needed?
    why not let their peers help them?
    what problem are you trying to solve?
    Is it your problem, your responsibility?
    22
    May 19, 2010
    SURF - ICT innovation by and for higher education and research
  • Then decide: what to make, buy, or outsource, and what to let go!
    23
    Cloud
    Services
    mission critical
    Outsource
    Make
    context
    core
    Partner
    Contract
    I will
    Help myself!
    supporting
    May 19, 2010
    SURF - ICT innovation by and for higher education and research
  • Disruption only started…
    Januari 26, 2010
    24
    SURF – ICT innovation by and for higher education and research
    JSB, Deloitte, Cloud Computing – Storms on the Horizon, 2009
  • And developments in NL are picking up
    Januari 26, 2010
    25
    SURF – ICT innovation by and for higher education and research
    Google, Salesforce.com, IBM, de Universiteit Twente, Kennispark Twente en Caase.com
  • Prepare your IT organization:
    for a shift in focus
    Service production decreases;
    Service coordination increases;
    Information infrastructure importance increases;
    more flexible / agile IT.
    shift in expertise
    less development and production;
    more expertise on core business needs;
    more architectural (information integration) expertise;
    more market expertise.
    shift toward cooperation with peer institutions
    demand aggregation;
    IT (energy) cost reduction.
    26
    May 19, 2010
    SURF - ICT innovation by and for higher education and research
  • Remember, they can choose with their feet and leave you with underused expensive facilities!
    27
    May 19, 2010
    SURF - ICT innovation by and for higher education and research
  • Leo Plugge
    plugge@surf.nl
    www.surf.nl/wtr
    Shoot!
    28
    May 19, 2010
    SURF - ICT innovation by and for higher education and research