Cloud services: the democratization of IT

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Talk before the CIO-beraad in Ermelo. May 19, 2010.

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  • Personal communication withJohn McCredie, former director of the External Research Program at Digital Equipment Corporation
  • Cloud services: the democratization of IT

    1. 1. Cloud services:The democratization of IT<br />Dr. L.A. Plugge, WTR<br />May 19, 2010 – CIO-beraad, Ermelo<br />
    2. 2. The Cloud is a representation of the Internet…<br />May 19, 2010<br />2<br />SURF - ICT innovation by and for higher education and research<br />The Opte Project Mapping the internet in a single day<br />
    3. 3. 3<br />…that we are all connected to…<br />Everything wants to be connected and works better if it is connected<br />Sheldon Renan<br />May 19, 2010<br />SURF - ICT innovation by and for higher education and research<br />
    4. 4. …to enjoy an increasing number of Services…<br />4<br />May 19, 2010<br />SURF - ICT innovation by and for higher education and research<br />
    5. 5. Hence the name:Cloud Services.Which ‘simply’ means:Delivering IT Capabilitythrough the cloud.<br />5<br />It can be:<br /><ul><li> Software (SaaS)
    6. 6. Platform (PaaS)
    7. 7. Infrastructure (IaaS)</li></ul>Characteristics:<br /><ul><li> On demand
    8. 8. Scalable
    9. 9. Flexible</li></ul>May 19, 2010<br />SURF - ICT innovation by and for higher education and research<br />
    10. 10. May 19, 2010<br />6<br />SURF - ICT innovation by and for higher education and research<br />For those who like a technical definition:<br />“on-demand network access <br />to a shared pool of configurable <br />computing resources <br />that can be rapidly provisioned <br />and released with minimal management effort <br />or service provider interaction”<br />Characteristics:<br /><ul><li>On-demand self-service
    11. 11. Broad network access
    12. 12. Resource pooling
    13. 13. Rapid elasticity
    14. 14. Measured Service</li></ul>Service Models:<br /><ul><li>SaaS
    15. 15. PaaS
    16. 16. IaaS</li></ul>Deployments Models:<br /><ul><li>Private
    17. 17. Community (Shared)
    18. 18. Public
    19. 19. Hybrid</li></ul>NIST, version 15, 10-7-09<br />
    20. 20. …capability delivered by the big cloud players…<br />Source: Niraj Juneja, Webscale Solutions<br />“A Walk in the Clouds”<br />7<br />May 19, 2010<br />SURF - ICT innovation by and for higher education and research<br />
    21. 21. Cloud services are interesting, because your own IT is:<br />not really 24x7<br />expensive<br />time consuming<br />rigid, fixed functionality/options<br />increasingly complex and brittle<br />doesn’t meet increasing performance demands<br />lacking sufficient expertise<br />has difficulty keeping up with IT innovation<br /><ul><li>not what the users expect</li></ul>8<br />May 19, 2010<br />SURF - ICT innovation by and for higher education and research<br />
    22. 22. Cloud Servicesis aParadigm ShiftCf. Production,Distribution,Provisioning of Electricity<br />9<br />May 19, 2010<br />SURF - ICT innovation by and for higher education and research<br />
    23. 23. Towards market forces<br />Production<br />Distribution<br />Provisioning<br />Client<br />Regional Monopoly (PZEM, PLEM, PEM, etc)<br />Oxxio<br />Electrabel<br />Greenchoice<br />Ned. EnergieMij.<br />E-ON<br />Dong Energy<br />…<br />Tennet<br />&<br />Local<br />?<br />10<br />May 19, 2010<br />SURF - ICT innovation by and for higher education and research<br />
    24. 24. Towards market forces<br />Production<br />Distribution<br />Provisioning<br />Client<br />University IT centers<br />Google<br />Microsoft<br />Yahoo<br />Amazon<br />Force.com<br />Oracle(Sun)<br />…<br />Internet<br />SURFnet<br />Local<br />Private<br />?<br />11<br />May 19, 2010<br />SURF - ICT innovation by and for higher education and research<br />
    25. 25. Cloud ServicesareDisruptiveIt’s easy tomiss the boat Cf.Digital Equipment Corpand the personal computerDEC was eaten by Compaq and Compaq by Hewlett-Packard<br />12<br />May 19, 2010<br />SURF - ICT innovation by and for higher education and research<br />
    26. 26. SURF – ICT innovation by and for higher education and research<br />13<br />Digital Equipment CorpSuccessful in mini computers<br />DEC PDP-12, 1969.<br />Prijs $27,900. <br />Applications:<br />Psychology (o.a. Statistical analysis)<br />Chemistry<br />Patient monitoring<br />Industrial tests<br />En last but not least Zork.<br />May 19, 2010<br />
    27. 27. Along came Apple with a disruptive idea,the Apple II<br />14<br />May 19, 2010<br />SURF - ICT innovation by and for higher education and research<br />
    28. 28. SURF – ICT innovation by and for higher education and research<br />15<br />After spending millions $$this was DEC’s answer to the PC:<br />May 19, 2010<br />a pc with mini specifications<br />
    29. 29. DEC fell apart and was eaten<br />May 19, 2010<br />16<br />SURF – ICT innovation by and for higher education and research<br />Hewlett-Packard<br />Compaq<br />
    30. 30. How did the CIO’s react in Carlsbad to cloud services?<br />17<br />Cloud services are a big RISK!<br />Who is in control?<br />Where are the servers doing the computing?<br />Where are my data stored?<br />How are my data managed?<br />How is security organized?<br />What happens when a service fails?<br />What service levels can I choose from?<br />What are the service limitations?<br />How is continuity guaranteed? <br />‘The PC is a risk!<br />A mini is better.<br />ergo <br />let’s build a pc with mini specifications’<br />Let’s build our own cloud!<br />May 19, 2010<br />SURF - ICT innovation by and for higher education and research<br />
    31. 31. Cloud services users are looking for<br />Freedom to choose<br />Low costs<br />Functionality<br />Accessibility<br />Reasonably high reliability<br />Reasonably assurance of security<br />18<br />They care less about:<br /><ul><li>What platform is used
    32. 32. What hardware is used
    33. 33. How things are organized
    34. 34. Etc.</li></ul>May 19, 2010<br />SURF - ICT innovation by and for higher education and research<br />
    35. 35. Consider this<br />Central facilities<br />Student PC’s<br />E-mail<br />Calender<br />Limited Storage<br />Some Collaboration sw<br />No synch<br />No Chat<br />“We’ll think about it”<br />“We know what’s best”<br />Private facilities<br />They have their own laptop<br />They have their own account<br />Choose<br />Plenty<br />Can get it anywhere<br />Sync anything<br />They use it all the time<br />“Why? It’s there!”<br />“I decide (own risk)”<br />19<br />May 19, 2010<br />SURF - ICT innovation by and for higher education and research<br />
    36. 36. It is time to rethinkwhich services a higher education institution should provide,why and for whom<br />20<br />A postal office?<br />An internet access provider?<br />A computer dealer?<br />A software dealer?<br />In the 90’s <br />many of these services were scarce.<br />But not anymore!<br />May 19, 2010<br />SURF - ICT innovation by and for higher education and research<br />
    37. 37. Let’s analyze what students, faculty and administration really do and need to support those activities…<br />21<br />May 19, 2010<br />SURF - ICT innovation by and for higher education and research<br />
    38. 38. Answer this question:Why do we offer certain facilities?<br />as a marketing instrument?<br />then you better outperform the market facilities <br />or offer something unique<br />to control procedures, usage and results?<br />then you stifle creativity and professionalism<br />or encourage workarounds<br />to help those less skilled in IT use?<br />then what is the minimum skill needed?<br />why not let their peers help them?<br />what problem are you trying to solve?<br />Is it your problem, your responsibility?<br />22<br />May 19, 2010<br />SURF - ICT innovation by and for higher education and research<br />
    39. 39. Then decide: what to make, buy, or outsource, and what to let go!<br />23<br />Cloud<br />Services<br />mission critical<br />Outsource<br />Make<br />context<br />core<br />Partner<br />Contract<br />I will<br />Help myself!<br />supporting<br />May 19, 2010<br />SURF - ICT innovation by and for higher education and research<br />
    40. 40. Disruption only started…<br />Januari 26, 2010<br />24<br />SURF – ICT innovation by and for higher education and research<br />JSB, Deloitte, Cloud Computing – Storms on the Horizon, 2009<br />
    41. 41. And developments in NL are picking up<br />Januari 26, 2010<br />25<br />SURF – ICT innovation by and for higher education and research<br />Google, Salesforce.com, IBM, de Universiteit Twente, Kennispark Twente en Caase.com<br />
    42. 42. Prepare your IT organization:<br />for a shift in focus<br />Service production decreases;<br />Service coordination increases;<br />Information infrastructure importance increases;<br />more flexible / agile IT.<br />shift in expertise<br />less development and production;<br />more expertise on core business needs;<br />more architectural (information integration) expertise;<br />more market expertise.<br />shift toward cooperation with peer institutions<br />demand aggregation;<br />IT (energy) cost reduction.<br />26<br />May 19, 2010<br />SURF - ICT innovation by and for higher education and research<br />
    43. 43. Remember, they can choose with their feet and leave you with underused expensive facilities!<br />27<br />May 19, 2010<br />SURF - ICT innovation by and for higher education and research<br />
    44. 44. Leo Plugge<br />plugge@surf.nl<br />www.surf.nl/wtr<br />Shoot!<br />28<br />May 19, 2010<br />SURF - ICT innovation by and for higher education and research<br />

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