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Efqm 7b anja nicklich Presentation Transcript

  • 1. 7. People Results 7b. Performance Indicators
  • 2. Outline
    • Introduction People Result
    • Introduction Performance Indicators
    • Aims
    • Linkages
    • International Prospective
    • Approaches
    • Radar System – Employee Survey
    December 12, 2010 HRM Presentation Anja Nicklich
  • 3. 1. Introduction People Result
    • people provide the skills and competencies to make an organisation work
    • produce the goods and services
    • only satisfied and motivated employees are essential for success
    • most important resource of an organisation
    •  no job satisfaction less productivity
    •  no innovation
    December 12, 2010 HRM Presentation Anja Nicklich
  • 4. 1. Introduction People Result
    • People Results are very important to understand where and how to improve your people management
    •  have to consider what are fundamental drivers that motivate and satisfy employees (Maslow’s Hierarchy of Needs)
    •  need of understanding how they act and how they perceive themselves within the hierarchy
    December 12, 2010 HRM Presentation Anja Nicklich
  • 5. 2. Introduction Indicators
    • independent internal measures of the performance of the employees within an organisation
    • Monitoring
    • Understanding
    • Prediction
    • Improvement
    December 12, 2010 HRM Presentation Anja Nicklich
  • 6. 2. Introduction Indicators
    • indicators show how well the employees perform
    • can help to predict future performance and perceptions
    •  leading indicators
    • could be measured daily, weekly (quickly)
    December 12, 2010 HRM Presentation Anja Nicklich
  • 7. 3. Aims
    • “ Grow Your People, Grow Your Business”
    • prediction of employee’s impact on perception (7a.)
    • indicators are supposed to be clearly understood referring:
      • effectiveness and efficiency of deployment
      • achievement of organisation’s strategy, policies and processes
    December 12, 2010 HRM Presentation Anja Nicklich http://www.people-results.com
  • 8. 3. Linkages December 12, 2010 HRM Presentation Anja Nicklich http://www.efqm.org/en/tabid/132/default.aspx
  • 9. 4. Linkages
    • Processes, Products and Services (  5)
      • Leadership (  1)
      • Strategy (  2)
      • People (  3)
      • Partnerships & Resources (  4)
    • Customers results (  6)
    • Society results (  8)
    • Key results (  9)
    December 12, 2010 HRM Presentation Anja Nicklich
  • 10. 5. International Prospective
    • result - oriented society
    • a constant state of change
      • new technology
      • processes
      • strategic direction
      • English as world language
    • people only part of an organisation which is constant
      • reliable, ambitious and unique
    December 12, 2010 HRM Presentation Anja Nicklich
  • 11. 6. Approaches
    • 5 sections:
    • involvement and engagement
      • commitment, trust and interest at work
      • reward systems
    • leadership performance
      • clear hierarchy
      • known responsibilities
    • internal communication
      • communication channels within an organisation
    December 12, 2010 HRM Presentation Anja Nicklich
  • 12. 6. Approaches
    • training and career development
      • possibility to grow and to learn
      • Employee Lifecycle Program
      • working abroad
    • target setting, competency and performance management
      • strategy is known by every employee
      • everyone knows what, when and how to do
    December 12, 2010 HRM Presentation Anja Nicklich
  • 13. 6. Approaches
    • Examples:
    • number of given trainings
    • employee surveys
    • sickness
    • absenteeism
    • grievance
    • defects
    • staff turnover
    December 12, 2010 HRM Presentation Anja Nicklich
  • 14. 7. RADAR System
    • Employee survey
    • Questioning of all employees of an organisation
    December 12, 2010 HRM Presentation Anja Nicklich
  • 15. December 12, 2010 HRM Presentation Anja Nicklich
    • - selection of the questions
    • build up an survey
    • select members for an
    • evaluation team
    1.) 4.) 3.) 2.)
    • implementation
    • of the survey
    • evaluation of the results
    • distribution of the
    • results to every
    • employee
    • evaluation of the
    • questions
    • build up new ideas
    http://www.efqm.org/en/Home/aboutEFQM/TheEFQMExcellenceModel/RADAR/tabid/171/Default.aspx
  • 16.
    • “ In business, results matter….
    • and we believe that people make the difference. So, investing wisely in your people is an investment in your business results. “
    December 12, 2010 HRM Presentation Anja Nicklich http://www.people-results.com/
  • 17. THANK YOU VERY MUCH FOR YOUR ATTENTION Any questions?
  • 18. Sources
    • http://sites.google.com/site/myfirststepwithefqmmodel2010/home/7-people-results
    • http://www.people-results.com/solutions.html
    • http://www.people-results.com/
    December 12, 2010 HRM Presentation Anja Nicklich