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Efqm 7a raluca maria angelescu Presentation Transcript

  • 1. 7a. Perceptions
    7.People Results
    IB Student Raluca-Maria Angelescu
  • 2. Outline
    1.What`s behind the topic?
    2. Perception measures
    3. Approches
    4. Linkages
    5. Conclusion
    IB Student Raluca-Maria Angelescu
  • 3. People Results
    One of the 9 criteria of the Business Excellence Model
    “Result” criteria
    “Enabler” criteria cover what an organisation should do
    “Result” criteria cover what the organisation achieves
    IB Student Raluca-Maria Angelescu
  • 4. People results-Definition
    7. People Results-Definition This criterion examines the levels of performance the business is achieving in terms of employee satisfaction, and performance.
    7a. Perception Measures
    7b. Performance Indicators.
    Excellent organisations comprehensively measure and achieve outstanding results with respect to their people.
    IB Student Raluca-Maria Angelescu
  • 5. Categories of measures
    Within the EFQM Excellence Model, two categories of measures are identified:
     
    Perception Measures: People’s perception of the organisation.
    Performance Measures: the internal ones used by the organisation to monitor, understand, predict and improve the performance of the organisation’speople and to predict their perceptions.
    IB Student Raluca-Maria Angelescu
  • 6. Perception Measures
    Perception is basically the opinion of an individual or group. Perception is generally obtained from surveys, focus groups, vendor ratings, compliments, complaints etc.
    Perception measures for people results may include job security, empowerment, opportunity to learn, recognition, work environment etc.
    IB Student Raluca-Maria Angelescu
  • 7. People perceptions
    2 main factors:
    MOTIVATION
    SATISFACTION
    Although inter-relateddifferent consequences
    IB Student Raluca-Maria Angelescu
  • 8. Importance
    essential to success
    inspiration, creativity, vision and motivation
    necessary skills and competencies
    labour
     major/ the most important resource that an organisation has
    no job satisfaction (motivation, enthusiasm, commitment) no productivity
    IB Student Raluca-Maria Angelescu
  • 9. How do we know what people think?
    Many sources:
    • Rating scales
    • 10. Surveys
    • 11. Focus groups
    • 12. Interviews
    • 13. Structured appraisals
    IB Student Raluca-Maria Angelescu
  • 14. Rating scales
    Most commonly used
    Refer to:
    • Rate of pay
    • 15. Responsibilities
    • 16. Variety of tasks
    • 17. Oppotunities
    • 18. Co-workers
    IB Student Raluca-Maria Angelescu
  • 19. Surveys
    Definition:
    a: to examine a condition, situation, or value
    b: to ask (someone) in order to collect data for the analysis of some aspect of a group,area ar an organisation
    (http://www.merriam-webster.com/dictionary/survey)
    The key requirements are:
    Confidentiality
    Anonymity
    IB Student Raluca-Maria Angelescu
  • 20. Focus groups
    form of qualitative research
    organised in group
    perceptions, opinions, beliefs, attitudes
    • Gathering opinions
    • 21. Encouraging discussions
    • 22. Oppotunity to learn more
    • 23. Interract easily
    IB Student Raluca-Maria Angelescu
  • 24. Structured appraisals
    assessment of employees' performance, contribution and professional needs.
    Identifying needs
    Clear understanding of the effectiveness, from the people`s perspective
    Recognise and acknowledge individuals contribution
    IB Student Raluca-Maria Angelescu
  • 25. Linkages to other criteria
    how you manage your people
    how you implement your strategy
    how you manage your processes
    “Enabler” criteria
    IB Student Raluca-Maria Angelescu
  • 26. Conclusion
    IB Student Raluca-Maria Angelescu
    You need to know how people feel, behave and perform in your organisation.
    • increase productivity
    • 27. solve issues
    • 28. celebrate achievements
    Essential part of the delivery of your strategy.
  • 29. Thank you for your attention!
    IB Student Raluca-Maria Angelescu
  • 30. Sources
    http://sites.google.com/site/myfirststepwithefqmmodel2010/home/7-people-results
    http://www.emeraldinsight.com/journals.htm?articleid=1463563&show=html
    en.wikipedia.org/wiki/Focus_Groups
    http://www.efqm.org/en/Home/aboutEFQM/TheEFQMExcellenceModel/tabid/132/Default.aspx
    IB Student Raluca-Maria Angelescu
  • 31. Pictures
    http://www.themarketresearchpodcast.com/2008/11/17/focus-groups-in-b2b-research-1-of-2/
    http://www.peaksurveys.com/
    http://www.velaro.com/features/surveys/
    http://www.internetmarketinginc.com/blog/your-first-marketing-challenge-the-job-interview/
    http://www.saferpak.com/business_excellence.htm
    http://artpetty.com/leadership-and-the-project-manager/chapter-11/
    http://linked2leadership.com/2010/07/05/leading-from-behind/
    http://www.personneltoday.com/articles/2007/02/06/39162/employee-engagement-building-an-employee-satisfaction.html
    IB Student Raluca-Maria Angelescu