Here is what I hope to cover today: I want to provide you with a working definition of knowledge management. I’ll review examples of various software tools that are considered KM apps. I’d like to discuss the central question: “What’s in it for NIH?” Finally, I want to refer briefly to a case study from my own experience and mention the lessons learned in the KM exercise at the World Bank.
How Knowledge is Derived Data consists of raw statistics and facts Information comprises the basic facts with context and perspective Knowledge is the information which provides guidance for action Wisdom is the understanding which knowledge to use for what purpose
90% of 800 North American and European Companies were working on some aspect of knowledge management. Ford estimated that in 1997-99 knowledge management initiatives resulted in cost savings or additional revenues of $914 million. Chevron estimates it has saved more than $650 million since 1991 by sharing best practices among mangers in charge of energy use at its oil refineries Texas Instruments reports savings of more than $1 billion by disseminating best practices throughout its 13 semiconductor plants
content – ontology, taxonomy, metadata, cluster and others
Knowledge Management 4Days Workshop Megat Zainurul Anuar bin Megat Johari Akmal Zaman bin Abu DREAMSOFT (M)SDN BHD http://www.thedreamsoft.com
“ In a classic adventure of Star Trek, Dr. McCoy (the ship's Medical Officer) must restore Mr. Spock's brain to his body. McCoy, not having the knowledge to accomplish this task uses an alien learning device to impart the knowledge into his brain”
Knowledge conversion: tacit & explicit- the bread maker example individual +group + org creation of the new product enriched MEGAT and the team's TK base tacit individual +individual MEGAT training with the hotel’s baker group + organisation standardization of this K into a manual and embodying it in the product Individual + group sharing the TK with product development team tacit tacit tacit explicit explicit explicit explicit
conversion of knowledge + tech learning, training and mentoring I E to T conversion process facilitating tools and techniques T to T S e-meetings, chat, video conferencing T to E E sharing mental models, analyzing own understanding E to E C text searching, document categorization, capturing, collecting, sorting editing etc.
knowledge management technologies….there is more EXTRANETS KACA Knowledge Management DATA WAREHOUSE WEB CONFERENFING DOCUMENT MANAGEMENT WORK FLOW DECSION S.SYSTEM GROUPWARE KNOWLEDGE REFINEMENT INTRANETS