Physical Security MeasuresTo assist you in your attempt to protect the assets of your company, PLN9encourages that you address as many of the following as possible:1. Determine where telephone lines enter buildings. If there are anyexposed telephone lines, take steps to secure them. Remember,10% ofthe time forced entry is made into a facility, telephone lies are cut prior toentry.2. Encourage to place No Trespassing or No Loitering signs around building.These signs give the police probable cause to question individuals thatare on the grounds of facility.3. Check landscaping. Shrubs in front of any window should not be higherthan 42 inches. All trees next to building should be trimmed to 7 feet.Make any entry to roof difficult. Remember 25% of all forced entryis NOT through a door or window.
Physical Security Measures4. Good outside lighting helps reduce crime. Make it difficult forthe burglar to find places to hide as they make entry intobuilding.5. Install a quality intrusion alarm system that is monitored locallyif at all possible and make sure the installing alarm companyposts visual decals around the building.6. Eliminate keys and replace them with an electronic door lockingsystem that can be programmed to allow authorized individualsentry to specific doors, during specified hours. Also, consideradding an electronic access system to server room.7. Security have to find a way to generate as much information aspossible, fuse it, correlate it and bring it into one location.8. Security guards should learn to identify their own biases in orderto prevent them from affecting the way they interactprofessionally with members of the public. They should alsounderstand the ways in which miscommunication andmisinterpretation can take place between two people whocome from different backgrounds, and should therefore besensitive to differences when dealing with a person.
Sensitivity Training-Security guards interact with the public on a daily basis. It is importantthat individuals are approached with respect.-Security guards should have an understanding of the different types ofprejudice that exist as a result of differences between people,including (but not limited to) :• ethnic background• education• religion• gender• sexual orientation• physical or mental disabilities.- Security guards should also be aware of the requirements andstandards of the company for which he is working.
Report Writing Training- Security guards are required to complete written reports ofoccurrences, duties performed and comprehensive descriptionsof their tasks/observances. They should have an understandingof how to write reports that are objective and standardized.- NOTE TAKINGA notebook is arguably a security guard’s most important tool , itis used on a daily basis to provide an account of the events thatunfolded on that day.A notebook should be kept as neat as possible, and should notbe tampered with (for example, no pages should be torn out, asit may give the impression that the security guard was trying toremove information). Overall, the accuracy and the transparencyof the notebook will reflect the integrity and reliability of thesecurity guard.
It is the security guard’s responsibility to make sure that theirnotebook is secure. Reports should stick to factual information andobservations, rather than opinions and assumptions, and shouldcontain answers to the following questions:• Who? (names of suspects, victims, complainants, witnesses, etc.)• What? (description of what happened, what each person involveddid, what evidence is available, etc.)• When? (time, date, sequential account of what happened fromstart to finish)• Where? (location where the incident took place, where eachperson involved was situated, where evidence was found, etc.)• Why? (describe the motives for what happened, if they are evident)• How? (how the incident happened, how each person involved wasacting, etc.)
Health and Safety TrainingThe requirements of the Occupational Health and Safety Act and theWorkplace Hazardous Materials Information System (WHMIS) ensurethe occupational safety of security guards and those with whom theyinteract.What is WHMIS?WHMIS is a national system that provides information about dangersand safe handling of materials in the workplace, including biologicaland chemical substances. The goal is to ensure that workers have theknowledge and skills to protect their health in the workplace. Securityguards may not work directly with hazardous materials, but may beexposed to them at work.What is First Aid?First Aid is emergency care or treatment to an injured or ill personusing readily available materials before regular medical attention canbe obtained. First Aid is intended to preserve life, prevent furtherinjury and promote recovery.
Fire Safety TrainingAll fire alarms transmitted from buildings result in total buildingevacuation.I. Public Safety response to fire alarmsa. A minimum of one supervisor and two security officersshall respondto all incidents.b. When approaching the building, size up the situation.1. Look for smoke or flames.2. Observe students exiting building.II. Public Safety procedures upon arrivala. One officer is to remain at the entrance to1. Assist in the building evacuation.2. Meet the fire dept3. Keep away people from re-entering the building.b. After verification two officers will respond to the fire floorto search and evacuate.
• c. If a remote panel, or punch tape is not at the entry point, or notworking, one officer shall go to the main panel to verify the location,while the other starts sweeping all floors working from the first floorup.d. Once the location is verified, the two guards will go to the fire floortosearch and aid in the evacuation.e. (for coded systems only) after verification, the officer at the entrypointis to continue activating a manual pull station, until told to stop bythefire department, security supervisor or a fire safety officer.
In addition to providing first aid, a security guard on an emergencyscene may also:protect the casualty’s belongingskeep unnecessary people awayReassure family or friends of the casualty.Typically, a recognized First Aid course would include training on:Emergency scene managementTreatment of shock, unconsciousness or faintingTreatment for choking – adultsOne Rescuer CPR – adultIII. Elevator procedures at fire alarms.a. When using the elevator - do not go to the fire floor,1. Stop at least one floor below.2. If you smell smoke stop at the next floor.b. Peoples are not to use elevator during alarm.
c. Once the officers are out of the elevator, the s.o. At the entrypoint will use the fd service and call all the elevators to the entrypoint1. If the elevator does not have a fd recall key, or if the recallkeydoes not work, call the car to the entry point and switch thecar tothe off position.IV. When and why an alarm is soundeda. Any fire or smoke condition.b. Dangerous situations-crime in progress etc.c. To evacuate the building-bomb scare etc.V. Evacuation proceduresa. Feel doors prior to opening.b. Keeping hand on knob crack door open.1.close if heat or smoke is present.c. Walk dont run.d. Knock on doors as you go.e. Instruct people to use stairs, not the elevator.f. Tell the occupants the location of fire exits
1. Look for exit sign.2. Have occupants use nearest stair.g. Continue to exit occupants even if bells stop (coded system).h. Move occupants away from door to allow fire departmentaccess.VI. What to do in the event of a "real fire"a. Feel door, if hot, dont open.b. If smoke or heat is present.i. Remain in room.ii. Close door and seal cracks.c. If possible phone security and give your location.d. Stand at window to signal security or fire dept.e. If possible open top and bottom window.f. If smoke and heat are tolerable, stay low or crawl tosafety.i. Close doors behind you.ii. Take keys with you to return if necessary.iii. Knock on doors and yell fire if you can.g. Report location of heat and smoke to security or firedepartment as you leave.h. Report any people that might still be inside.i. If you catch fire, stop-drop-and roll.j. Do not jump or climb out window