Taken out of Context: old tricks, new dog

Taken out of context (old tricks, new dog) Margaret L Ruwoldt Information Futures Commission

Endings... 2007: • Uni agrees to introduce new curriculum • Student service model redesigned • Two libraries close for renovations • Central web team split, restructured Information Futures Commission

And beginnings... “Something’s wrong with the library. Can’t you just fix it?” Information Futures Commission

The obligatory ’toon Information Futures Commission

It’s more complex than that thanks, XKCD Information Futures Commission

It’s more complex than that Information Futures Commission

The project Information Futures Commission • Chaired by Vice-Chancellor • Consultative process • Output: 10-year strategy for scholarly information and technologies • Outcome: informed, targeted decisions Information Futures Commission

The project Scope: 1. Information and data produced as part of doing research 2. Materials created for teaching purposes 3. Library collections, archives, museum & gallery collections (inc. physical spaces) 4. Research outputs (articles, books) 5. Technologies that support all of these Information Futures Commission

The process Information Futures Commission

eh? What’s this got to do with IA? Information Futures Commission

The process • Project management • Literature review • Documentation: – 12,000 words plus footnotes, bibliography – 4 authors – version control Information Futures Commission

The process • User research plan • Communication plan • Advocacy: – presentations – meetings • Stakeholder interviews • Competitor analysis Information Futures Commission

The process • User surveys – task analysis – qualitative – quantitative • Consultation forums • Business intelligence Information Futures Commission

The process • Exploratory workshops – scenarios – personas • Contextual inquiry (well, sort of) • Textual analysis – 75 written submissions • Guest lectures Information Futures Commission

The process • Focus groups • Card sorting • Affinity diagrams • Whiteboard Information Futures Commission

The process Information Futures Commission

The process • Prototypes (draft documents) • Collaborative writing, editing Information Futures Commission

The process • Advocacy, many meetings Information Futures Commission

Happily ever after • “Melbourne’s Scholarly Information Future: a 10-year strategy” was formally adopted in July – becomes part of the broader Growing Esteem strategy from 2009 • Initial funding allocated – implementation starts in 2009 – review progress in 2012 Information Futures Commission

Lessons learned • Stories are powerful, when told in authentic voices • When time is short: – Face-to-face is best • for project team • for stakeholders – Video is a close second Information Futures Commission

Lessons learned • Pick’n’mix your tactics: – similar approaches exist in different disciplines (EA, IA, UX...) – choose whatever works for your project – review your progress frequently and adjust tactics as needed Information Futures Commission

Lessons learned • Getting buy-in: – user research activities became stakeholder education opportunities – highly-engaged stakeholders became active participants in designing the final strategy – highly-engaged stakeholders are more likely to make the tough decisions Information Futures Commission

Margaret L Ruwoldt Enterprise Information Architect Information Services division m.ruwoldt@unimelb.edu.au +(61 3) 8344 0478 www.informationfutures.unimelb.edu.au © Copyright The University of Melbourne 2008

http://plethaurus.com/ Information Futures Commission

Taken out of Context: old tricks, new dog

by plethaurus on Sep 23, 2008

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