Taken out of context
(old tricks, new dog)



Margaret L Ruwoldt
Information Futures Commission
Endings...


2007:
• Uni agrees to introduce new curriculum
• Student service model redesigned
• Two libraries close for r...
And beginnings...




“Something’s wrong with
 the library. Can’t you just
 fix it?”




                    Information F...
The obligatory ’toon




             Information Futures Commission
It’s more complex than that




                                thanks, XKCD



             Information Futures Commission
It’s more complex than that




             Information Futures Commission
The project


Information Futures Commission
• Chaired by Vice-Chancellor
• Consultative process
• Output: 10-year strateg...
The project


Scope:
1. Information and data produced as part of
  doing research
2. Materials created for teaching purpos...
The process




          Information Futures Commission
eh?




What’s this got to do with IA?




                   Information Futures Commission
The process


 • Project management
 • Literature review
 • Documentation:
     – 12,000 words plus
       footnotes, bibl...
The process


 • User research plan
 • Communication plan
 • Advocacy:
     – presentations
     – meetings
 • Stakeholder...
The process


  • User surveys
      – task analysis
      – qualitative
      – quantitative
  • Consultation forums
  • ...
The process

  • Exploratory workshops
      – scenarios
      – personas
  • Contextual inquiry
    (well, sort of)
  • T...
The process


          • Focus groups
          • Card sorting
          • Affinity
              diagrams
          • Wh...
The process




          Information Futures Commission
The process


          • Prototypes
              (draft
              documents)
          • Collaborative
             ...
The process




        • Advocacy,
          many meetings
          Information Futures Commission
Happily ever after


• “Melbourne’s Scholarly Information
 Future: a 10-year strategy” was
 formally adopted in July
  – b...
Lessons learned


• Stories are powerful, when told in
 authentic voices
• When time is short:
  – Face-to-face is best
  ...
Lessons learned


• Pick’n’mix your tactics:
  – similar approaches exist in different
    disciplines (EA, IA, UX...)
  –...
Lessons learned


• Getting buy-in:
  – user research activities became
    stakeholder education opportunities
  – highly...
Margaret L Ruwoldt
             Enterprise Information Architect
             Information Services division

             ...
http://plethaurus.com/




              Information Futures Commission
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Taken out of Context: old tricks, new dog

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30-minute presentation at OzIA conference, 2008

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Taken out of Context: old tricks, new dog

  1. 1. Taken out of context (old tricks, new dog) Margaret L Ruwoldt Information Futures Commission
  2. 2. Endings... 2007: • Uni agrees to introduce new curriculum • Student service model redesigned • Two libraries close for renovations • Central web team split, restructured Information Futures Commission
  3. 3. And beginnings... “Something’s wrong with the library. Can’t you just fix it?” Information Futures Commission
  4. 4. The obligatory ’toon Information Futures Commission
  5. 5. It’s more complex than that thanks, XKCD Information Futures Commission
  6. 6. It’s more complex than that Information Futures Commission
  7. 7. The project Information Futures Commission • Chaired by Vice-Chancellor • Consultative process • Output: 10-year strategy for scholarly information and technologies • Outcome: informed, targeted decisions Information Futures Commission
  8. 8. The project Scope: 1. Information and data produced as part of doing research 2. Materials created for teaching purposes 3. Library collections, archives, museum & gallery collections (inc. physical spaces) 4. Research outputs (articles, books) 5. Technologies that support all of these Information Futures Commission
  9. 9. The process Information Futures Commission
  10. 10. eh? What’s this got to do with IA? Information Futures Commission
  11. 11. The process • Project management • Literature review • Documentation: – 12,000 words plus footnotes, bibliography – 4 authors – version control Information Futures Commission
  12. 12. The process • User research plan • Communication plan • Advocacy: – presentations – meetings • Stakeholder interviews • Competitor analysis Information Futures Commission
  13. 13. The process • User surveys – task analysis – qualitative – quantitative • Consultation forums • Business intelligence Information Futures Commission
  14. 14. The process • Exploratory workshops – scenarios – personas • Contextual inquiry (well, sort of) • Textual analysis – 75 written submissions • Guest lectures Information Futures Commission
  15. 15. The process • Focus groups • Card sorting • Affinity diagrams • Whiteboard Information Futures Commission
  16. 16. The process Information Futures Commission
  17. 17. The process • Prototypes (draft documents) • Collaborative writing, editing Information Futures Commission
  18. 18. The process • Advocacy, many meetings Information Futures Commission
  19. 19. Happily ever after • “Melbourne’s Scholarly Information Future: a 10-year strategy” was formally adopted in July – becomes part of the broader Growing Esteem strategy from 2009 • Initial funding allocated – implementation starts in 2009 – review progress in 2012 Information Futures Commission
  20. 20. Lessons learned • Stories are powerful, when told in authentic voices • When time is short: – Face-to-face is best • for project team • for stakeholders – Video is a close second Information Futures Commission
  21. 21. Lessons learned • Pick’n’mix your tactics: – similar approaches exist in different disciplines (EA, IA, UX...) – choose whatever works for your project – review your progress frequently and adjust tactics as needed Information Futures Commission
  22. 22. Lessons learned • Getting buy-in: – user research activities became stakeholder education opportunities – highly-engaged stakeholders became active participants in designing the final strategy – highly-engaged stakeholders are more likely to make the tough decisions Information Futures Commission
  23. 23. Margaret L Ruwoldt Enterprise Information Architect Information Services division m.ruwoldt@unimelb.edu.au +(61 3) 8344 0478 www.informationfutures.unimelb.edu.au © Copyright The University of Melbourne 2008
  24. 24. http://plethaurus.com/ Information Futures Commission

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