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How We Work : Communication Trends of Business Professionals Chapter 2

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To understand how business is communicating in the midst of these changes, Plantronics surveyed 1,800 enterprise employees in the US, UK, Germany, China, India and Australia. All work in medium or ...

To understand how business is communicating in the midst of these changes, Plantronics surveyed 1,800 enterprise employees in the US, UK, Germany, China, India and Australia. All work in medium or large size companies (100+ employees) and identified themselves as knowledge workers (people whose work centers on developing/working primarily with ideas and information) who use a variety of communications technologies to stay in touch with colleagues, partners and clients. The research was conducted in May and June of 2010.

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How We Work : Communication Trends of Business Professionals Chapter 2 How We Work : Communication Trends of Business Professionals Chapter 2 Presentation Transcript

  • How We Work
    Communication Trends of Business Professionals- Chapter 2: Key Findings: Overall Usage and Email
    September 2010
  • 78%
    69%
    67%
    64%
    61%
    58%
    54%
    36%
    Increase in Communications Compared to 5 Years Ago
    Q
    Compared to five years ago, how has your usage of the following types of communication changed?
  • Telephony Devices for Business Use
    Percent of Weekly Business Calls Made by Landline, Softphone, and Mobile Phone
    Q
    In an average week, please tell us what percentage of your business calls are conducted on the following telephony devices?
  • Key FindingEmail no longer rules? Think again.
  • Communication Software Usage
    Percent of use by those with access
    to each communication tool
    Q
    How frequently do you use the following for business use?
    Base: Have software available: Email via PC/Mac (n=277); IM via PC/Mac (n=220); Email via mobile device (n=209); IM via mobile device (n=149); SMS/MMS via mobile device (n=137); SMS/MMS via PC/Mac (n=122); Softphone click-to-call via PC/Mac (n=51)
  • Key Finding53% of professionals spend 10+ hours on the phone each week
  • Weekly Average Phone Use For Business
    Q
    In an average week, about how many hours do you spend on the telephone for business calls?
  • Frequency of Dialing-In to Audio Conferencing
    2%
    Not Very Often
    15%
    20%
    83% Dial-In Frequently or
    All of the Time
    Frequently
    All Of The Time
    Never
    63%
    Q
    How frequently do you use the following for business use?
  • Want to Know More?
    Please Return to www.plantronics.com/howwework
    for Additional Chapters.