How We Work : Communication Trends of Business Professionals Chapter 1


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To understand how business is communicating in the midst of these changes, Plantronics surveyed 1,800 enterprise employees in the US, UK, Germany, China, India and Australia. All work in medium or large size companies (100+ employees) and identified themselves as knowledge workers (people whose work centers on developing/working primarily with ideas and information) who use a variety of communications technologies to stay in touch with colleagues, partners and clients. The research was conducted in May and June of 2010.

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  • - Survey respondents in each country (with the exception of China and India) are an accurate reflection of the generational make-up of today’s professional workforce: Gen Y, Gen X and Baby Boomers.
  • How We Work : Communication Trends of Business Professionals Chapter 1

    1. 1. How We Work<br />Communication Trends of Business Professionals- Chapter 1: Introduction and Background<br />September 2010<br />
    2. 2. Is Perception Reality?<br />The Death of the Phone CallAugust 2010<br />Cell Phones Now Used More for Data than for Calls<br />May 2010<br />Why Email No Longer Rules<br />October 2009<br />Americans Have Gone Text CrazyDecember 2009<br />Why We Never Talk AnymoreAugust 2010<br />
    3. 3. Why Study Workplace Communication? <br />Research GapLots of data on personal communication <br />usage but nothing focused on work use<br />Major Workforce Changes Occurring<br /><ul><li> Distributed workforces
    4. 4. 24x7, flex schedules
    5. 5. Creation vs. Automation
    6. 6. Gen Y</li></ul>More Communication Tools then Ever Before<br />
    7. 7. Our Approach<br />Enterprise employees in medium and large size companies (100+) who typically work within/across teams for business collaboration and communicate in a variety of ways<br />Germany<br />UK<br />China<br />US<br />India<br />Australia<br />
    8. 8. Architecture<br />
    9. 9. <ul><li>Speaking during a web conferencewhile desktop/file sharing or participating in a PC/Mac or mobile webinar/webcast
    10. 10. Speaking during a video conference via PC/Mac or mobile video application, video phone, room-based system, or telepresence
    11. 11. Using speech-to-text or text-to-speech via e-mail, IM, SMS or Updates to social/professional networking/blogging sites
    12. 12. Sending or receiving text-based messages on a PC/Mac or mobile device via e-mail, IM, SMS/MMS, or Updates to social/professional networking/blogging sites</li></ul>Definitions<br /><ul><li>Sending or receiving a phone call via landline, mobile phone/device, or PC softphone/click-to-call
    13. 13. Speaking with a group during an audio conference</li></ul>Spoken<br />Spoken <br />& Shown<br />Written<br />
    14. 14. How We Work TodayMore distributed More connected More emphasis on innovation <br />
    15. 15. Working Off-Site<br />90% of enterprise employees spend some time working off-site<br />10%<br />17%<br />46%<br />25% or less<br />Work Anywhere. Anytime. Anyplace.<br />25% to 49%<br />27%<br />50% or more<br />None<br />Q<br />Which of the following best describes how much of your work is conducted off-site, that is, away from your company’s office location? <br />
    16. 16. Weekly Meeting Summary<br />Highly/Moderately Involved Summary<br />93%<br />Small team meetings<br />(up to 10 people)<br />62%<br />Remote meeting <br />Collaboration is vital to success<br />Cross department/Function meetings<br />61%<br />Large team meetings(10 or more people)<br />60%<br />Q<br />In a typical week, how often do you participate in the following types of meetings at work? <br />
    17. 17. Involvement in Communication & Collaboration Events<br />Highly/Moderately Involved Summary<br />91%<br />Brainstorming/Ideation sessions<br />The drive for innovation<br />80%<br />Event/project planning<br />Mission-critical deals/ decision making<br />69%<br />Q<br />How involved are you personally in the following types of communication and collaboration events at work?<br />
    18. 18. Want to Know More?<br />Please Return to <br />for Additional Chapters.<br />