Greetings & introductions


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Learn how to greet and to introduce people in business situation and at social gatherings.

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Greetings & introductions

  1. 1. Greetings & Introductions
  2. 2. Rules of Introduction <ul><li>Stand up </li></ul><ul><li>Smile </li></ul>
  3. 3. Rules of Introduction (cont.) <ul><li>Always shake hands firmly. </li></ul><ul><li>Make eye contact. </li></ul><ul><li>Repeat other person’s name. </li></ul>
  4. 4. How to introduce a client to your supervisor: <ul><li>Look at and say the customer's name first. </li></ul><ul><li>Then look at your supervisor and say his/her name. </li></ul><ul><li>Example: </li></ul><ul><ul><li>“ Phillip Parker, I would like you to meet our department manager, James Smith.” </li></ul></ul>
  5. 5. How to introduce your supervisor to a job candidate: <ul><li>Look at and say your supervisor's name first. </li></ul><ul><li>Then look at the job candidate and say his/her name. </li></ul><ul><li>Example: </li></ul><ul><ul><li>“ Bob Jones, I would like you to meet Wendy Thomas, who has just graduated from ABC University.” </li></ul></ul>
  6. 6. Other Introduction Rules: <ul><li>When appropriate, repeat their names and try to mention something of mutual interest. </li></ul><ul><ul><li>Example: </li></ul></ul><ul><ul><ul><li>“ Mr. Jones, our company vice president, is also a graduate of ABC University.” </li></ul></ul></ul><ul><li>Business introductions are based on rank rather than gender. </li></ul>
  7. 7. Question 1 - May I address a business person by his/her first name? <ul><li>Answer: Only if the person requests that you do so. </li></ul>
  8. 8. Question 2 - What title do I use when addressing a businesswoman? <ul><li>Answer: Use the term “Ms.” If she prefers “Mrs.” she may tell you at that time. </li></ul>
  9. 9. Question 3 - When a man is introduced to a woman in a business setting, who should initiate the handshake? <ul><li>Answer: Either one—times have changed! </li></ul>
  10. 10. Question 4 - Is it appropriate for me to be on a first name basis with my supervisor? <ul><li>Answer: It is the preference of the person being addressed. When in doubt, use the person’s last name. </li></ul>
  11. 11. Question 5 - What is the best way to remember the name of someone I have just met? <ul><li>Answer: Repeat the person’s name, and try to use the name at least once during your conversation. </li></ul>Ms. Jones
  12. 12. Question 6 - What do I do if I forget a person’s name? <ul><li>Answer: Welcome the person with a handshake, and reintroduce yourself. (In most cases the person will respond with his/her name.) </li></ul>
  13. 13. Question 7 - What do I do if someone addresses me by the wrong name? <ul><li>Answer: Simply restate your name. </li></ul>It’s John Mitchell.
  14. 14. The Six Most Commonly Made Business Introduction Faux Pas <ul><li>Wearing your name tag on the left rather than the right side. </li></ul>Right side
  15. 15. Faux Pas (cont.) <ul><li>Remaining seated rather than standing when someone approaches you. </li></ul>
  16. 16. Faux Pas (cont.) <ul><li>Not repeating the name of the person you’ve just met and using it at least once during the conversation. </li></ul>How’s business, Mr. Jones?
  17. 17. Faux Pas (cont.) <ul><li>For men: shaking a woman’s “fingers” rather than her hand. </li></ul><ul><li>For a woman: giving a “dead fish” handshake, rather than one that is firm. </li></ul>
  18. 18. Faux Pas (cont.) <ul><li>For women: not shaking hands with business associates you meet outside a business setting. </li></ul>Nice to see you .
  19. 19. You will add confidence and poise to your business introductions and gain a competitive edge if you… Know the guidelines!
  20. 20. Thank you.
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