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E mail etiquette
E mail etiquette
E mail etiquette
E mail etiquette
E mail etiquette
E mail etiquette
E mail etiquette
E mail etiquette
E mail etiquette
E mail etiquette
E mail etiquette
E mail etiquette
E mail etiquette
E mail etiquette
E mail etiquette
E mail etiquette
E mail etiquette
E mail etiquette
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E mail etiquette

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Here's a brief description of what to do and not do when sending email that is appropriate for a business setting.

Here's a brief description of what to do and not do when sending email that is appropriate for a business setting.

Published in: Technology, Travel
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Transcript

  • 1. E-mail Etiquette P ower P oint Presentation
  • 2. You will learn :
    • How to add warmth to your e-mail message.
    • Putting your best message forward.
    • The use of first vs. last names.
    • The importance of follow-up.
    • When to print a hard copy.
    • How to integrate tact and diplomacy into your message.
    • When not to send e-mail.
    • The 11 most commonly made electronic mail faux pas.
  • 3. How To Add Warmth To Your E-mail Message
    • Use a form of thanks in the first 12 words of message.
    • Use the person’s name in the first 12 words of your message.
    • Use:
      • You before We
      • We before I
  • 4. Example:
    • “ Thank you, Mr. Jones, for your interest in our new etiquette books. It will be a pleasure to work with you.”
  • 5. Putting Your Best Message Forward
    • The importance of spelling and grammar:
      • Use capital letters at the beginning of sentences.
      • Use capital letters with proper names.
      • Use the spell check.
      • Proof your messages and read them aloud.
  • 6. Putting Your Best Message Forward (cont.)
    • Be concise:
      • Short sentences.
      • Short paragraphs.
      • No more than 2 screens.
    • Build rapport in first paragraph
  • 7. Putting Your Best Message Forward (cont.)
    • The importance of replying to e-mail messages:
      • Make it a joy for the receiver.
      • Include the original message or excerpts in your response.
      • Respond promptly.
  • 8. Message Tone
    • Maintain the same professionalism as with other correspondence.
    • Tailor message for the receiver—write the way you would talk with the person.
  • 9. The Use Of First vs. Last Names
    • Within your organization use first names when appropriate
    • With clients and potential clients use last names
    • With international clients use last names
  • 10. The Importance of Follow-Up When Sending E-mail
    • When you need a prompt response.
    • When client needs a prompt response.
    • When to print a hard copy:
      • For a paper trail.
      • To protect yourself .
  • 11. How to Integrate Tact & Diplomacy into E-mail
    • Consider what you do not have with e-mail:
      • Voice intonation
      • Body language
      • Eye contact
      • Receiver’s reaction
  • 12. Think Twice Before Transmitting E-mail Messages When:
    • Touchy subject
    • Confidential message
    • Message not pertinent to receiver(s)
  • 13. The 11 Most Commonly Made Electronic Mail Faux Pas
    • Not checking e-mail regularly.
    • Not using a subject line.
    • Not responding in a prompt manner.
  • 14. E-mail Faux Pas (cont.)
    • Not proofing the message.
    • Not being succinct in message body.
    • Sending junk e-mail.
  • 15. E-mail Faux Pas (cont.)
    • Labeling message “urgent” when it is not.
    • Not listing:
      • Phone number
      • Fax number
  • 16. E-mail Faux Pas (cont.)
    • Trying to be humorous.
    • Sending copies to address groups. instead of the pertinent receivers.
    • Sending long messages that take 15-30 minutes to download (without prior agreement).
  • 17. Effective E-mail Requires:
    • Skill
    • Tact
    • Diplomacy
    • Improve your competitive edge.
    Know the guidelines!
  • 18. Thank you.

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