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UWSEM MBAI Training Curriculum

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Training curriculum for United Way for Southeastern Michigan benefit access initiative pilot organizations.

Training curriculum for United Way for Southeastern Michigan benefit access initiative pilot organizations.

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  • 8:30am-9:30am Large Group (Introductions of Organizations, Brief MBAI overview, Self-diagnostic exercise) 9:30-12:00 Session 1: MiBridges 9:30-10:30 Novice/Beginners – FAP & SER Program Content Instruction Expert/Strong Knowledge – Focus group interview/Train the Trainer Instruction 10:30-12:00 – Large group reconvene for online application demonstration and practice 12:00pm -1:00pm LUNCH 1:00pm-2:30pm Breakout 2 – Healthy Kids, MIChild, Plan First, MOMS 2:00-3:30 – Large Group – Verifications -Follow up procedures -Enrollment Barriers -Q&A -Evaluations
  • Introduce trainers and technical assistance team.
  • Brief comments on what the pilot is conceptually trying to do, how it informs the state-wide rollout and what we are hoping to improve for Michigan citizens. (Bring participants together in the important shared work!)
  • A date for “Not So Distant Future), even if an approximation would be helpful. It should be stated that the current system does not allow clients to report changes once they have submitted the application (via the system). The process for reporting changes will be covered in training, but for now, it is important to note that the goal is to have this function available online eventually/soon.
  • Overview of programs that will be part of the UWSEM pilot. Assure participants that each of these programs will be covered in detail during training sessions.
  • Training Track Quizzes should be passed out. Participants should be given 10 minutes to fill out before answers/scoring instructions (next slide) are put up
  • Be sure to give directions on where each training track is going.
  • -Be sure to ask each set of questions for both the FAP and SER applications. -Because folks will have more experience with FAP, be sure to give enough time for the SER questions.
  • Multiple Intelligences Handout should be distributed
  • Participants will practice the demonstration they will perform when large group reconvenes. -Two volunteers will be selected to be Tara Test and a client service provider as they assist Tara with her FAP & SER applications.
  • Overview of Session 1 FAP & SER for Novice/Beginners
  • I DO – Mini Lesson on Food Assistance Program. -Although these slides go into the programs in some detail, participants should know that the Toolkit will have specifics as well.
  • SSPC = Self Service Processing Center
  • SSPC = Self Service Processing Center
  • Using the Bryants fact sheet, go through Decision Tree
  • -When a person enters the State of Michigan DHS Home page and selects the online option MiBridges, you will see this page -Guide participants to click on “If you haven’t used a computer very much …” to get to page on the next slide
  • -When a person enters the State of Michigan DHS Home page and selects the online option MiBridges, you will see this page -Direct participants to click on “Community Partner Login”
  • -Be sure to point out that participants (and clients) are to use ACCESS buttons, NOT browser buttons to move between pages. -Answer all questions
  • If participants already know their agency ID, this is where they would enter it. -If they need to create an agency ID, they will need to click (near center of page) where it says, “If you would like to register your agency as a Community Partner click here)…
  • Participants can fill in this information now to create their Agency ID if they don’t have one
  • WE DO - – Facilitator will hand out Matthews Family fact sheets. Facilitator will then demonstrate how to create an account using The Matthews Family’s information. Participants should be “following along” and creating accounts as well.
  • A laptop with internet access should be hooked up to the data projector. Two volunteers (from the expert/strong knowledge specialist group) will pretend to be a client (Tara Test) and service provider. Together, they will fill out a FAP application for Tara.
  • WE DO – As participants follow along, facilitator will use Linda Test’s fact sheet to start a new FAP application.
  • -Participants should select “public computer” -The next screen will tell participants to select a PIN, although they will be instructed NOT to write down the PIN, participants might want/need to anyway.
  • -Select Food Assistance Program
  • -Be sure to highlight things to bring (pay stubs, benefits stubs, bills), -Have participants click on “If you’d like to see a list of the items you may want to gather before you start your application, click here”
  • -If participants know their Community Agency ID, they should enter it, otherwise they can use the ID number on Linda’s fact sheet. -
  • ***Pick up here in powerpoint
  • -Because we cannot submit applications, participants can’t “see” this page
  • -Facilitator should have participants “exit & save” application
  • View My Case Function- Because we cannot submit applications during training, this section is theoretical. The feature entitled Create an Account includes the Check My Benefits option. This option is more than just checking on the status of what is happening to a person’s application. This feature includes a person’s benefit amount and the availability date of the benefit.
  • YOU DO – As facilitators & expert/strong knowledge specialists assist, Novice/Beginners will use Tara Test fact sheet to start a new SER application.
  • Entering Basic Information
  • -Participants should be instructed to “exit & save” apps
  • ***Pick up here in powerpoint
  • -Because we cannot submit applications, participants can’t “see” this page
  • -Facilitator should have participants “exit & save” application
  • View My Case Function- Because we cannot submit applications during training, this section is theoretical. The feature entitled Create an Account includes the Check My Benefits option. This option is more than just checking on the status of what is happening to a person’s application. This feature includes a person’s benefit amount and the availability date of the benefit.
  • View My Case Function- Because we cannot submit applications during training, this section is theoretical. The feature entitled Create an Account includes the Check My Benefits option. This option is more than just checking on the status of what is happening to a person’s application. This feature includes a person’s benefit amount and the availability date of the benefit. -Be sure to note that changes cannot be made to SER apps
  • I DO - Quick Overview of MDCH Medicaid programs WE DO – Using the Matthews, facilitator will lead participants in starting a new application. Participants should “save” apps. The facilitator will review decisions YOU DO – Participants will “retrieve” the application they saved. (If time permites) Using the Martinez or Johnson Family Fact Sheets, participants will start a new application on their own.
  • -This presentation took a full hour in the teleconferenced training. While I have eliminated some slides, I strongly encourage the facilitator to be selective about how far to go into each slide in order to get this presentation under 30 minutes so that participants can have time to practice using the online application. -All of this information can be included in the Toolkit as Quick Reference Sheets. The goal for the training sessions is to familiarize participants with the programs enough to be able to work with the online application comfortably and that can be done without extensive review of programs. -They need to do webinar in order to get an Agency ID -
  • ## If one of the children is a high paid model, then their high income will not negatively impact their sibling’s income, because they are not included in their sibling’s fiscal group.
  • ##
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  • -Participants should use the Bryant Family to start a new application.
  • -Be sure to mention contacts for agencies need to be correct and up to date (e.g. if a staff member who leaves)
  • *The next few slides will need to be verbally covered as we cannot submit applications.
  • Change names for consistency
  • -As long as they are storing it securely, decision letters and summary pages are good to keep, especially, if they are doing case management)
  • -The View My Case Function will give clients (and agencies) access to verification information. -Verbally, facilitator should delineate the verification submission process (i.e. what clients are expected to do, what agencies can and cannot help them do, what clients can expect from DHS from this point on, etc)
  • -Encourage agency to clarify that they are not DHS workers. -Agency can help with application -Direct/refer agencies to Toolkit for detailed post-application process & encourage them to go over process with clients
  • ~Here is an opportunity for participants to explore enrollment barriers and share information with one another on how they function as mediators of enrollment barriers. -On large Sticky Notes, each “pod” will be asked to write down how their organization address the common Enrollment nominated by facilitators -Participants will also be asked to share how their organization is incorporating the online system into their current structure, -After 10 minutes, facilitator should ask organizations/pods to share, being sure to emphasize the information sharing & solidarity this activity incites Enrollment Barriers -Marketing -Web-based utilization (anxieties, using technical assistance) -Encouraging clients to show up for appointments
  • -Discussion

UWSEM MBAI Training Curriculum UWSEM MBAI Training Curriculum Presentation Transcript

  • Michigan Benefits Access Initiative Training Pilot Curriculum Developed by Marini C. Lee, Ph.D. MCLee Educational Consulting, LLC Danielle Brown, Regional Coordinator, UWSEM Phillip Bergquist, Program Manager, MPCA For United Way for Southeastern Michigan
  • Table of Contents
    • MBAI Training Pilot Curriculum
      • MBAI Overview & Training Track Selection
      • Session I, Part A: MiBridges – Expert Focus Group
      • Session I, Part A: MiBridges – Novice/Beginner Content Review
      • Session 1, Part B: MiBridges – FAP & SER Applications
      • Session 2: MDCH IAS – MIChild, Healthy Kids, Plan First, MOMS
      • Session 3: Large Group Session II
  • Michigan Benefit Access Initiative Training Pilot United Way for Southeastern Michigan
  • Training Overview
    • 8:30am-9:30am - Introduction & Overview
    • 9:30am-12:00pm - Session 1 ( MiBridges )
    • 12:00pm- 1:00pm - Lunch
    • 1:00pm-2:30pm - Session 2 ( Healthy Kids, MIChild, Plan First, MOMS )
    • 2:45pm-4:00pm - Session 3 ( Verifications, Toolkit Review, Addressing Enrollment Barriers, Q&A & Wrap Up )
  • Meet the Training Team
    • Marini Calette Lee, Ph.D., MCLee Educational Consulting, LLC
    • Danielle Brown, Regional Coordinator, UWSEM
    • Phillip Bergquist, Program Manager, MPCA
    • Lynette Mills, CHIPRA Program Specialist, MPCA
    • Maniesh Joshi, AmeriCorps TA Team
    • Ashley Calhoun, AmeriCorps TA Team
    • Michael Parton, AmeriCorps TA Team
  • Michigan Benefits Access Initiative (MBAI)
  • Benefits Access (R)Evolution
    • 10 Years Ago…
      • Disparate system of government and private offices, complex forms and contacts for different programs
      • Largely achieved through lengthy, complex paper forms
  • Shared Vision and Mission
    • The Vision:
    • To work in partnership with the State, local organizations and advocates in systematically identifying and dissolving the barriers keeping individuals and families from accessing the assistance benefits for which they are eligible.
    • The Mission:
    • To provide Michigan citizens in need with local, one stop access to all available benefits. We will accomplish this through a collaborative network of state agencies and nonprofits; utilizing support services and a common software platform to expand capacity and improve efficiency.
  • Who/What is MBAI?
    • Michigan Department of Human Services (MDHS), Michigan Association of United Ways (MAUW), the State of Michigan, and networks of nonprofits across are forging partnership through MBAI.
    • MBAI aims to ensure capacity and coordination among nonprofits and state departments for helping more families claim benefits.
    • MBAI has two project components:
      • Technology
      • Outreach
        • Community residents
        • Special population: Community College Students
        • Special population: Ex-Offenders
  • MBAI Technology
    • Implemented August 24, 2009
      • Development included client input and feedback
      • Integrates with Bridges case worker eligibility system
      • Encourages partnering with community resources
      • Provided new avenue for clients to:
    Am I Eligible Apply for Benefits Check My Benefits Report Changes
  • Benefits Access (R)Evolution
    • Today
      • MiBridges and MDCH Internet Application Service (IAS) bring a limited number of program applications currently available online
      • ( Food Assistance Program & State Emergency Relief-Energy Services, Healthy Kids, MIChild, PLAN FIRST, MOMS )
      • Complexity is reduced, requirements streamlined
      • Online systems allow expanded CBO and client “self-service”
  • Benefits Access (R)Evolution
    • The Not So Distant Future
      • Bundled approach will bring benefit program applications together and simplify the application process
      • Expanded system will process applications and renewals, include status checking tools, allow clients to report changes, upload documents and track communication
      • Greater emphasis on pairing technology with outreach to generate maximum impact
  • MBAI Pilot Programs MiBridges & MDCH Internet Application Service
  • Benefit Programs
    • MiBridges
      • Food Assistance Program (FAP)
      • State Emergency Relief – Energy Services (SER)
    • MDCH IAS
      • Healthy Kids
      • Healthy Kids for Pregnant Women
      • MIChild
      • PLAN FIRST!
      • Maternity Outpatient Medical Services (MOMS)
  • Participant Types
    • Novice/Beginners are individuals who have no previous and/or some, (but not extensive) knowledge of and experience with FAP, SER and MDCH applications. Participants will leave this training with a strong foundation in knowledge of the programs in addition to competency in navigating online applications.
    • Expert/Strong Knowledge Specialists are individuals who have some to extensive knowledge of and experience with FAP, SER & all four MDCH applications. As such, these individuals will be trained on how to assist colleagues with learning how to navigate and troubleshoot the online application.
  • Choosing the “right” Training Track for You…
  • Scoring your quiz…
    • FAP
    • 1) The correct answer is “b” (1pt)
    • 2) 0-10 (0pts), 11-20 (1pt), 20+ (2pts)
    • 3) Very Uncomf. (0pts), Comf.(1pt), Very Comf. (2pts)
    • 4) Add what you rated (e.g. you rated your knowledge a 4, then give yourself 4 pts)
    • SER
    • 1) The correct answer is “c” (1pt)
    • 2) 0-10 (0pts), 11-20 (1pt), 20+ (2pts
    • 3) Very Uncomf. (0pts), Comf.(1pt), Very Comf. (2pts)
    • 4) Add what you rated (e.g. you rated your knowledge a 4, then give yourself 4 pts)
    • MDCH/Medicaid Programs
    • 1) The correct answer is “a” (1pt)
    • 2) 0-10 (0pts), 11-20 (1pt), 20+ (2pts
    • 3) Very Uncomf. (0pts), Comf.(1pt), Very Comf. (2pts)
    • 4) Add what you rated (e.g. you rated your knowledge a 4, then give yourself 4 pts)
    • Score quiz
    • Select your training track.
    • If in any one section you scored…
    • 1-5 –You are a “Novice/Beginner”
    • 6-10 –You are “Expert/Strong Knowledge Specialist”
    • *If you scored between 5-7 in any category, use your discretion to select your training track.
  • Session 1 (MiBridges)
    • 9:30am - 10:30am
    • Novice Beginners – FAP & SER Program Content
    • Expert/Strong Knowledge Specialists – Train the Trainer Instruction
    • 10:30am -12:00pm
    • Large group reconvenes for online application demonstration and
    • practice
  • Session 1, Part A: Expert/Strong Knowledge Specialists
    • Focus Group Interview
    • Train the Trainer
  • Focus Group Questions
    • Knowledge of MiBridges website tools & functions
    • What kinds of screening tools do you use to determine eligibility for FAP & SER?
      • Do you use MARS or a more informal assessment protocol?
    • Is your organization registered as a Community Partner?
  • Focus Group Questions
    • Experiences with the MiBridges online application?
      • What do you like about it?
      • What do you find particularly useful?
      • What don’t you like about it?
      • In what ways can it be made more user friendly?
      • What don’t you know about using the MiBridges website?
      • How did you learn to navigate the website?
      • What kinds of problems have you run into? How have you gone about resolving those issues?
      • What kind of assistance do you need in terms using the online application?
  • Focus Group Questions
    • Have you assisted clients with utilizing the “View My Case” function?
      • How often do clients come back seeking assistance and/or information available in VMC function?
      • In what ways is this feature helpful?
      • In what ways is this feature confusing/misleading?
  • Train the Trainer
    • Facilitation 101
      • Basic Learning Theory – Multiple Intelligences
      • Direct Instruction Mini-Lesson
      • Facilitation Tips
      • Role Play Practice – The Test Family
  • Basic Learning Theory Gardner’s Multiple Intelligences Important to Remember… -We all learn differently. -We are all “smart” in some way! -We all have learning strengths and challenges.
  • Direct Instruction
    • Facilitator presents information in a straightforward manner.
    • Facilitator guides participants toward learning objectives with examples, explicit modeling and opportunities for practice.
    • Control initially resides with facilitator (I DO) who gradually releases it to participants as they first practice skill and/or working with new information under supervision (WE DO) and then eventually independently (YOU DO) .
  • Direct Instruction
      • “ I DO”
      • -Provide clear information related to the objective.
      • -Present definitions.
      • -Share critical attributes.
      • -Give examples and nonexamples.
      • -Model.
      • -Check for understanding.
      • “ WE DO”
      • -Participants practice under facilitator supervision.
      • -Facilitator provides feedback to each participant.
    • “ YOU DO”
      • - Give participants an opportunity to practice skills/objectives independently.
      • -Facilitator checks for mastery of skill/objectives.
  • Facilitation Tips
    • Know Thyself!
    • Be Patient!
    • The Least Dangerous Assumption
    • Remember what it felt like to learn something new!
    • “ Show” MORE than you “Tell”
    • Read Body Language
    • Be Encouraging! Use lots of praise!
    • If all else fails, take a break!
  • Role Play
    • The Test Family
  • Session 1, Part A: Novice/Beginners
    • FAP & SER Program Content Review
      • Eligibility Requirements
      • Benefits
      • The Application Process
      • Standards of Promptness
    • Screening Tools
    • Creating an Agency Code/Registering as a Community Partner
    • Creating an Account – The Test Family
  • Food Assistance Program (FAP)
    • “ Food Stamps”
    • • Supplemental Nutrition Assistance Program (SNAP)
    • • The “Bridge Card”
    • EBT
    • The Food Assistance Program (FAP) supplements the food purchasing power of low-income individuals and families. The U.S. Department of Agriculture funds 100 percent of this program. The state and federal governments share administrative costs. DHS determines eligibility for FAP.
    • Generally, eligibility for FAP depends on the financial situation of all members of the household group. All persons who live together and purchase and prepare food together are considered to be members of the same FAP group.
    Courtesy of Food Bank Council of Michigan
  • Food Assistance Benefits
    • May only be used to purchase food and food products.
    • No sales tax
    • MAY NOT be used to buy:
        • Alcoholic beverages
        • Tobacco Products
        • Foods eaten in store
        • Hot foods in stores
        • Vitamins or medicines
        • Any non‐food items (except seeds and plants)
    Courtesy of Food Bank Council of Michigan
  • FAP Eligibility Requirements
    • Food Assistance Program (FAP) Group Generally, eligibility for FAP depends on the financial situation of all members of the household group. All persons who live together and purchase and prepare food together are considered to be members of the same FAP group. Citizenship Requirement A person must be a U.S. citizen or have an acceptable alien status to receive FAP. The alien status of each noncitizen requesting benefits must be evaluated.
    • Asset Limit There is no asset test for FAP as all groups are eligible for domestic violence comprehensive services.
    Courtesy of Food Bank Council of Michigan
  • Countable Income
    • Most types of earned and unearned income are counted. Countable income is considered when determining the amount of FAP your family is eligible to receive. Some examples of countable income are:
    • Wages.
    • Self-employment earnings.
    • Rental income.
    • Child support.
    • Social Security benefits.
    • Veterans benefits.
    Courtesy of Food Bank Council of Michigan
  • Allowable Expenses
    • Some household expenses are also taken into account when determining the FAP benefit amount. The obligation and amount of certain expenses must be verified. Examples of some of these expenses include:
    • Shelter (rent, mortgage, heat, electric, water, telephone etc.).
    • Court-ordered or legally obligated child support payments.
    • Dependent care expenses for a child or incapacitated adult.
    • Medical (medical and dental care, hospitalization or nursing care, medical supplies, health insurance premiums etc.).
    Courtesy of Food Bank Council of Michigan
  • The Application Process
    • Application Rights
    •  
    • “ You have the right to file an assistance application at any time. While many applications are approved or denied before the listed deadlines, legally your application must be approved or denied by DHS within the following number of days:
    • Food Assistance Program  (FAP) - 30 days
    • Expedited FAP - 7 days
    Courtesy of MDHS
  • Standard of Promptness (SOP)
      • Minimum Information:
      • 1. Name of the applicant.
      • 2. Contact Information (i.e. address of the applicant, unless homeless)
      • 3. Signature of the applicant or their authorized representative
      • Application forms are valid 12 months from date of approval.
      • Time in which benefits should be received:
      • - Expedited FAP benefits: 7 calendar days
      • - All other FAP benefits: 30 calendar days.
  • MiBridges Central Processing Overview
    • Separate offices currently located in Detroit, Grand Rapids, and Lansing
    • Dedicated to processing Statewide Self Service applications received online through MI Bridges
    • Can open FAP and/or SER-LIHEAP cases
    SSPC
  • SSPC and Local Office Interaction for FAP/SER
    • Applications that do not meet SSPC criteria:
      • Applications with an approved case/pending app in local office
      • Certain types of SER
    Clients submit application for FAP/SER online SSPC Local Office Transfers
    • Processes SER-apps for existing cases
    • Provides a physical location for SSPC clients to come to.
    • Processes online FAP/SER apps
    • Utilizing phone interviews
    • Focused on providing fast service to clients
    The application is directed to one of the SSPC’s Courtesy of MDHS
  • State Emergency Relief – Energy Services (SER)
    • The State Emergency Relief (SER) Program provides immediate help to individuals and families facing conditions of extreme hardship or for emergencies that threaten health and safety. Through a combination of direct financial assistance and contracts with a network of non-profit organizations such as the Salvation Army and local Community Action Organizations, SER helps low-income households meet emergency needs such as: Heat & Utilities
    Courtesy of MDHS
  • Countable Income
    •  
    • Both earned and unearned incomes, less mandatory deductions, are countable with few exceptions. Examples of income include:
    • Wages Self-employment earnings Social Security Benefits Veterans Benefits Child Support Rental Income
    Courtesy of MDHS
  • Asset Limits
    • SER groups, except some applying for burial services, have a $50 cash asset exclusion. Countable cash assets over $50 are part of the group's cash asset co-payment and must be used to meet the need.
    • SER groups with only one member have a $1750 non-cash asset limit. SER groups with two or more members have a $3000 non-cash asset limit. Some assets, such as a homestead, one vehicle, personal and household goods, etc., are excluded.
    Courtesy of MDHS
  • The Application Process
    • Application Rights
    •  
    • “ You have the right to file an assistance application at any time. While many applications are approved or denied before the listed deadlines, legally your application must be approved or denied by DHS within the following number of days:
    • State Emergency Relief  (SER) - 10 days
    Courtesy of MDHS
  • Standard of Promptness (SOP)
      • Minimum Information:
      • 1. Name of the applicant.
      • 2. Contact Information (i.e. address of the applicant, unless homeless)
      • 3. Signature of the applicant or their authorized representative
      • Application forms are valid 12 months from date of approval.
      • Time in which benefits should be received:
      • - State Emergency Relief  (SER) - 10 days
    Courtesy of MDHS
  • MiBridges Central Processing Overview
    • Separate offices currently located in Detroit, Grand Rapids, and Lansing
    • Dedicated to processing Statewide Self Service applications received online through MI Bridges
    • Can open FAP and/or SER-LIHEAP cases
    SSPC Courtesy of MDHS
  • SSPC and Local Office Interaction for FAP/SER
    • Applications that do not meet SSPC criteria:
      • Applications with an approved case/pending app in local office
      • Certain types of SER
    Clients submit application for FAP/SER online SSPC Local Office Transfers
    • Processes SER-apps for existing cases
    • Provides a physical location for SSPC clients to come to.
    • Processes online FAP/SER apps
    • Utilizing phone interviews
    • Focused on providing fast service to clients
    The application is directed to one of the SSPC’s Courtesy of MDHS
  • SCREENING TOOLS Intake Decision Tree, MARS, Food Stamp Calculator
  • Intake Decision Tree Create User ID and password Do you receive food assistance? No Are you interested in receiving food assistance? No Yes Begin preliminary application questions such as an income check. Yes Do you have a MIBridges account? Yes Yes, but I forgot my password Enter User ID and answer secret questions Yes, but I forgot my User id Create User ID and password NO Create User ID and password
  • Michigan Assistance & Referffal Service (MARS) http://www.mfia.state.mi.us/mars/ Food Stamp Calculator http://calculator.foodstamphelp.org/
  • MiBridges Home Page https://www.mibridges.michigan.gov/access/
    • Secure site available 24 hours a day
    • Available in English and Spanish
    • People may create a new account or
    • login into an existing account to complete an application or view their case benefits
    • Community partners play a vital role in assisting applicants
    Courtesy of MDHS
  • MiBridges Home Page https://www.mibridges.michigan.gov/access/
    • Secure site available 24 hours a day
    • Available in English and Spanish
    • People may create a new account or
    • login into an existing account to complete an application or view their case benefits
    • Community partners play a vital role in assisting applicants
    Courtesy of MDHS
  • Navigating MiBridges
  • Registering as a Community Access Point
  • Registering as a Community Partner
  • Creating An Account
  • Create An Account
  • Create An Account
  • Create An Account
  • Session 1, Part B
    • Demonstration
    • Applying for Benefits
    • View My Case Function
    • The Application Process
    • Creating a New Application:
    • A Demonstration
    • Creating a New Application:
    • Your Turn!
  • Applying for Benefits
  • FAP Application Process
    • The following slides () are for facilitator reference only.
    • They should not be “covered” in the live presentation.
    • Facilitators should be “doing” what these slides depict with participants “following along.”
    • Slide presentation will “pick up” at Slide (in this training manual) entitled “Thank You,” depicting a screen shot of a submitted application. This is Slide __ in the live presentation PowerPoint.
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  • Amount Availability Date View My Case Viewing Case Benefits and Report Changes Report Changes Income Group Size Address Courtesy of MDHS Appointments Verifications Worker Name Address Phone/ Fax
  • Report My Changes Clients with active FAP cases can report changes to case workers using the internet! Courtesy of MDHS
  • SER Application Process
    • Create an account
    • Start a new application – The Test Family
  • Applying for Benefits
  • SER Application Process
    • The following slides () are for facilitator reference only.
    • They should not be “covered” in the live presentation.
    • Participants should be “doing” what these slides depict with facilitators assisting and fielding questions.
    • Slide presentation will “pick up” at Slide (in this training manual) entitled “View My Case” depicting a screen shot of the MiBridges homepage. This is Slide __ in the live presentation PowerPoint.
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  • Getting Started…
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  • Amount Availability Date View My Case Viewing Case Benefits and Report Changes Report Changes Income Group Size Address Courtesy of MDHS Appointments Verifications Worker Name Address Phone/ Fax
  • Amount Availability Date View My Case Viewing Case Benefits Report Changes Income Group Size Address Courtesy of MDHS Appointments Verifications Worker Name Address Phone/ Fax
  • Session 2 Medicaid & MIChild
  • Session 2: MDCH/Children’s Medicaid
    • Overview of Medicaid programs
    • Starting a New Application
    • Review Sample Decisions
  • Healthy Kids, MIChild PLAN FIRST & MOMS Michigan’s Free and Low-Cost Health Care Programs for 2010 Healthy Kids PLAN FIRST ! MOMS Courtesy MDCH & Maximus
  • MDCH and MAXIMUS On-line Application Training
    • Training Certification Process
    • Program Description and Eligibility Requirements
      • Healthy Kids
      • MIChild
      • MOMS
      • Plan First
    • Electronic Application Demonstration and Review
    Courtesy MDCH & Maximus
  • Electronic Application Certification Training Qualified Agency vs. Assisting Agency
    • There are two types of agency certifications
    • Qualified Agency – an agency that has completed the certification training and provides medical care services at their location . All beneficiaries who qualify and apply at these agencies get “presumptive eligibility” decisions. This guarantees their Healthy Kids coverage while DHS reviews the application. For pregnant women who qualify and apply at these agencies, Medicaid coverage will be guaranteed for two months and MOMS coverage will be guaranteed for 45 days.
    • Assisting Agency – an agency that has completed the certification training but does NOT provide medical services at their location . These agencies do not qualify for presumptive eligibility and do not issue guarantee of payment letters.
    • NOTE: Both agencies are issued Agency ID numbers.
    Courtesy MDCH & Maximus
  • Electronic Application Certification Training How does an agency get certified?
    • Three Steps
    • Participate in a MDCH Training Session
    • Complete the sample case and quiz which will be e-mailed to you following the training.
    • Print the decision letters from the sample case, complete the 25 question quiz and fill out the Training Registration Form. Fax all three to MDCH Customer Service Division.
    • NOTE: The results will be reviewed weekly and the agency ID number will be issued the following week via e-mail .
    Courtesy MDCH & Maximus
  • Electronic Application Certification Training Benefits of New Application and Certification
    • Instant decision
    • Easy & Fast (less than 15 minutes on average)
    • “ 4 in 1”- four programs covered with one application
    • For “Qualified Agencies”
      • “ Presumptive Eligibility” for Healthy Kids
      • “ Guarantee of Payment” for MOMS eligibles
      • “ Plan First Immediate Enrollment” (open and chase)
    • Program updates sent via e-mail to all agencies
    • Enrollment statistics tracked per agency
    Courtesy MDCH & Maximus
  • What is Healthy Kids?
    • Healthy Kids is a Medicaid program for:
    • children from birth up to age 19
    • and pregnant women of any age.
    • Most of the children who apply for State of Michigan
    • Family Health Care Programs will qualify for Healthy Kids.
    Courtesy MDCH & Maximus
  • Healthy Kids Income Limits Federal Poverty Level (FPL) Guidelines
    • Healthy Kids for Infants
    • “ newborns under age 1” with family income of no more than 185% of the FPL
    • (family of 3 monthly income limit is $2,823 after deductions)
    • Healthy Kids for Pregnant Women
    • “ pregnant women of any age” with family income of no more than 185% of FPL.
    • (family of 3 monthly income limit is $2,823 after deductions)
    • Healthy Kids for Children
    • “ children age 1 to under the age of 19” with family incomes less than or equal to 150% of the FPL
    • (family of 3 monthly income limit is $2,289 after deductions)
    Courtesy MDCH & Maximus
  • Healthy Kids Whose Income Is Counted.
    • For an adult
      • count the income of the adult and the adult’s spouse
    • For a child
      • count the income of the child and the child’s “biological or adopted parents”.
    • NOTE : Only count income of persons “living with the applicant”
    • NOTE : Unborn are counted as group members.
    • NOTE : Grand-parent and Step-parent income not counted.
    • NOTE : Child’s siblings are not included in child’s fiscal group
    • Example: Married mother and father with 4 kids will be
    • 4 fiscal groups of 3.
    Courtesy MDCH & Maximus
  • Things to remember… when reporting income.
    • All family members living in the home “must” be listed with their income (exception – pregnant teens).
    • If you indicate you have no income,
    • then you “ must ” explain how you support yourself
    • (ie. Client lives with parents and they provide room and board)
    • Be consistent!
    • For example, if you report that your husband works for “cash jobs”, then it is important to also list that cash as income.
    Courtesy MDCH & Maximus
  • Healthy Kids Income Deductions
    • Standard Work Expense Deduction ($90 per employed adult)
    • Child Care Deduction ($200 for each child under age of 15 or under 18 & need care due to a mental or physical limitation)
    • Child Support Disregard ($50 from amount the child receives)
    • Child Support Deduction (100% of “court ordered” child support that the parent pays out)
    • NOTE : Answer all questions on the application, it may help you qualify for certain deductions you may not even be aware of.
    • NOTE : If you do not have comprehensive health and dental insurance for your children, then we encourage you to apply.
    Courtesy MDCH & Maximus
  • Healthy Kids Who is covered?
    • Women during pregnancy and
    • the first two months after pregnancy ends.
    • Infants may be eligible up to one year after birth.
    • Children ages 1 – 18.
    • US Citizens & some legal aliens
    Courtesy MDCH & Maximus
  • Healthy Kids Eligibility Requirements
    • Client must be a Michigan resident (see page 17)
    • Be under 19 years old or a pregnant woman of any age.
    • Meet the income limits for type and size of family.
    • Client may have other comprehensive insurance. (Medicaid is the “payer of last resort”)
    • NOTE : Medicaid eligibility is based on your family’s “monthly” income.
    • NOTE : Medicaid eligibility can be retro-active up to 3 months prior to the month of application.
    Courtesy MDCH & Maximus
  • Healthy Kids Michigan Residency Requirement
    • You must be a Michigan resident to qualify.
    • A person is considered a Michigan resident if he/she:
      • Lives in Michigan and intends to remain in Michigan permanently or indefinitely; or
      • Entered the state with a job commitment or to seek employment.
      • NOTE:
      • Accept a client’s statement of entering the state with a job commitment or to seek employment unless they are inconsistent or conflict with known facts.
      • Persons with a visa with an end date are not considered Michigan residents.
    Courtesy MDCH & Maximus
  • Healthy Kids Eligibility Requirements
    • Citizenship is not an eligibility factor for Medicaid, however it may effect the “level of coverage” you qualify for: Full Coverage or E mergency S ervices O nly (ESO).
    • Note: Some qualified immigrants do qualify for full coverage Medicaid. If they submit an I-94 or an I-551, then they will be considered for more than ESO.
    Courtesy MDCH & Maximus
  • Healthy Kids Eligibility Period
    • The eligibility period for Healthy Kids is one year.
    • Healthy Kids eligibility can be retro-active for up
    • to three months.
    Courtesy MDCH & Maximus
  • Healthy Kids for Pregnant Women
    • A pregnant woman, or recently pregnant woman, can apply any time during her eligibility period (until 2 months after the month during which the pregnancy ends).
    • A pregnant woman who is income eligible for one calendar month (including 3 retro-months) will remain income eligible until two months after the month during which the pregnancy ends.
    Courtesy MDCH & Maximus
  • Healthy Kids for Pregnant Teens (17 & Under)
    • Pregnant teens (17 and under) can apply independently for Healthy Kids using the new on-line application, as well as the paper application.
    • Parental income is not considered in such cases.
    Courtesy MDCH & Maximus
  • Healthy Kids What Is Covered?
    • Prenatal care, delivery services, maternal & infant support
    • Hearing, dental and vision
    • Diagnostic services
    • Primary care and specialty services
    • Family planning services
    Courtesy MDCH & Maximus
  • Healthy Kids What Is Covered?
    • In-patient and Out-patient services
    • Emergency services
    • Mental health and substance abuse treatment
    • Prescription and medical supplies
    • Therapies
    Courtesy MDCH & Maximus
  • Healthy Kids – Enrollment Process Health and Dental Plans
    • Michigan Enrolls sends an information packet to new Healthy Kids beneficiary. This packet will contain information about the different health plans offered in your county.
    • Families choose the health plan that best meets their needs (Remember: family can have other insurance)
    • Families receive a “mihealth card” for each person enrolled in the program.
    • NOTE: Families can change their health plans in the 1 st 90 days of enrollment.
    Courtesy MDCH & Maximus
  • What is MIChild?
    • MIChild is a health and dental insurance program for uninsured children of Michigan’s working families.
    Courtesy MDCH & Maximus
  • MIChild Comparison of Poverty Levels
    • MIChild for Infants “newborns under the age of 1” with family income over 185% FPL and at, or below, 200% of the FPL.
    • MIChild for Children
    • “ children age 1 – 18” with family incomes over 150% FPL and at or below 200% FPL.
    • NOTE: MIChild is for children only.
    Courtesy MDCH & Maximus
  • MIChild Who it covers?
    • Children from birth through 18 years of age,
    • who are not eligible for Healthy Kids
    • and
    • do NOT currently have comprehensive health insurance.
    Courtesy MDCH & Maximus
  • MIChild Eligibility requirements
    • Be a U.S. citizen or legal alien, and
    • Be a Michigan resident (including some migrant workers)
    • Be under 19 years old
    • Meet the income limits for size of family.
    • Must not have comprehensive health insurance.
    • NOTE If comprehensive insurance was recently terminated and it is “employer based insurance”, then there may be a 6 month waiting period prior to enrollment .
    • NOTE COBRA is not considered to be employer based insurance .
    • Must not be in a correctional facility or detention home
    • Must not be in an institution for the mentally disabled.
    Courtesy MDCH & Maximus
  • MIChild Eligibility Period
    • The eligibility period for MIChild is 1 year.
      • Each year members may re-apply for another year of coverage.
    • MIChild eligibility is not retro-active.
    Courtesy MDCH & Maximus
  • MIChild What It Covers?
    • Regular checkups
    • Immunizations
    • Emergency Care
    • Dental care
    • Pharmacy
    • Hospital care
    • Prenatal care and delivery
    • Vision and hearing
    Courtesy MDCH & Maximus
  • MIChild – Enrollment Process Health and Dental Plans
    • Families choose a health and dental plan when they apply.
    • MIChild health and dental plans send a new member kit and plan ID cards to the family.
    • Families receive a letter with coverage dates, plan choices, premium payment schedule and coupons.
      • NOTE: Families can change their health and dental plans in the 1 st 90 days of enrollment.
    Courtesy MDCH & Maximus
  • What is MOMS?
    • M aternity O utpatient M edical S ervices
    • A health coverage program which provides prenatal and medically necessary ambulatory postpartum care to women who would not otherwise qualify for this coverage through the Medicaid program.
    • NOTE: Some women on the MOMS program are waiting on their full-coverage Medicaid eligibility.
    • MOMS provides outpatient prenatal services only.
    • For ESO (Emergency Services Only) beneficiaries, Medicaid will cover the inpatient delivery and complications related to the pregnancy
    • Services for the infant are not covered at any time under MOMS.
    Courtesy MDCH & Maximus
  • Who Can enroll MOMS clients?
    • “ Qualified” Community Partners
    • Health Department
    • Health Authority
    • MPCA
  • PLAN FIRST! Family Planning Services
    • “ PLAN FIRST!” is Michigan’s family planning program.
    • The purpose of this program is to provide family planning services to all Michigan families who otherwise could not afford it.
    • The program income limit is 185% of FPL
      • (same as that of Healthy Kids for Pregnant Women)
    Courtesy MDCH & Maximus
  • PLAN FIRST! Eligibility
    • In order to be eligible, a woman must:
      • Be between the ages of 19 and 44
      • Be a US Citizen or qualified immigrant (“Open” and Chase” Policy)
      • Be a Michigan resident
      • Not be pregnant
      • Meet monthly income limitation (185% FPL)
      • Have a SSN or proof of having applied for one
      • Not have active Medicaid
      • Not have insurance that covers family planning
    Courtesy MDCH & Maximus
  • PLAN FIRST! Program Coverage
    • Office visits for family planning
    • Prescriptions, including birth control
    • Contraceptive (birth control) supplies & devices
    • Initial treatment of sexually transmitted infections
    • Lab tests
    • Some sterilizations for women age 21 and older
      • NOTE: Abortion and infertility are NOT covered services
    Courtesy MDCH & Maximus
  • PLAN FIRST! Things To Know
    • Women eligible for Plan First receive a “mihealth card”.
    • If beneficiaries were previously issued a “mihealth card” for Medicaid (or another program) they will not receive another card; instead Plan First eligibility will be electronically added to the card they currently hold.
    • Beneficiaries may contact the Beneficiary Helpline to request replacement of a lost card.
    • To find doctors women can contact doctors in their area and ask if they accept PLAN FIRST or Medicaid.
    Courtesy MDCH & Maximus
  • Website Information
    • The website for the on-line application is www.healthcare4mi.com
    • www.michigan.govmdch will redirect you to the new website
    Courtesy MDCH & Maximus
  • Immediate Decision
    • One-stop shopping – one application for 4 programs
    • Electronically sign – no paper signature page
    • Immediate decision when complete application is submitted
    MOMS H e a l t h y K i d s PLAN FIRST ! ________ ________ Courtesy MDCH & Maximus
  • Beginning the Application
    • Start a new application
    • Renew MIChild
    • Retrieve a saved application
    Courtesy MDCH & Maximus
  • Easy to Use
    • Multiple questions on each page
    • [Required] fields easy to see
    • Answer all questions accurately
    Courtesy MDCH & Maximus
  • Agency Information
    • Agencies are assigned an agency ID (one per address)
    • Some agencies have “Presumptive Eligibility”
    • Sign up if you do not have an ID
    Courtesy MDCH & Maximus
  • “ Go To” Box
    • “ Go To” box shows what is complete
    • Links allow easy navigation from page to page
    • Separate page for each family member – link shows name and age of applicant
    Courtesy MDCH & Maximus
  • Household Member Information
    • Questions “grayed out” if not required
    • Time saving –skips unnecessary questions!
    • Questions use family member’s name
    Courtesy MDCH & Maximus
  • Include All Household Members
    • Add more family members for everyone in household
    • Very important for fiscal groups and budget!
    Courtesy MDCH & Maximus
  • Income Information
    • Income is easy to enter
    • Simply enter how much individuals make, and how often paid
    • No calculations needed by you
    Courtesy MDCH & Maximus
  • Income Information (continued)
    • Enter all income received – jobs & other sources
    • Hover bubbles answer FAQs
    Courtesy MDCH & Maximus
  • Deductions
    • Deductions are calculated when appropriate
      • Court Ordered Guardian Expenses
      • Child Support
      • Child Care
      • Rental Expenses
    Courtesy MDCH & Maximus
  • Select Head of Household
    • Select HOH
    • If no income for family explain how the family supports themselves
    Courtesy MDCH & Maximus
  • Summary Page
    • Summary page allows you to check your entries
    • Cannot pass this screen without all required fields answered
    Courtesy MDCH & Maximus
  • Required Fields
    • Screens with missing or incorrect data will NOT have a green check mark
    • Click on link to return to screen to make corrections
    Courtesy MDCH & Maximus
  • Finding & Correcting Errors
    • Click on “Error Checker” at the top of the page to find your errors
    • Fields with errors are highlighted in red , & shaded pink
    • The red banner at the top of the page tells how to correct or complete
    Courtesy MDCH & Maximus
  • Citizenship, SSN, Etc.
    • Enter citizenship status
    • Enter SSN or that one has been applied for
    • Enter date applied for SSN
    Courtesy MDCH & Maximus
  • Program Specific Questions
    • Healthy Kids and Plan First! eligibles:
      • Legal Name at birth
      • Location of birth
      • Mother’s maiden name
    Courtesy MDCH & Maximus
  • Other Insurance Questions
    • If covered by other insurance, you will need:
    • Information off the front and back of insurance card
    • Information on what is covered
    • Family planning (PLAN FIRST!)
    • Physician services, Office visits, Outpatient care, Inpatient care, Lab, X-ray, Prescriptions (MIChild)
    Courtesy MDCH & Maximus
  • Other Insurance (continued)
    • Some programs consider the following when determining eligibility:
      • Insurance deductible
      • Barriers to use of insurance
    Courtesy MDCH & Maximus
  • MIChild- Six Month Waiting Period
    • Some programs have a 6 month waiting period when employer based health insurance was voluntarily dropped in last 6 months
    Courtesy MDCH & Maximus
  • Removing Family Members
    • Remove family members not being applied for
    • Select Health and Dental plans for MIChild eligible applicants
    Courtesy MDCH & Maximus
  • Sign The Application
    • Review certifications
    • Electronically sign the application by clicking the “I agree” button!
    Courtesy MDCH & Maximus
  • Eligibility Decisions
    • Eligibility decision available on-line for 90 days with your application ID and password
    Courtesy MDCH & Maximus
  • Sample MIChild Decision 09/16/2010 Conner Test           Application Number: 821078 Congratulations! Conner is approved for MIChild . MIChild coverage starts on October 01, 2010 and is good for one year. We will send information about how to renew coverage at the end of that year. If you have Medicaid or become eligible for Medicaid, MIChild will end. We will send you a letter if this happens. The names and phone numbers for your MIChild providers are listed below. Medical Plan: Blue Cross/Blue Shield of Michigan, Phone: 1-800-543-7765 Dental Plan: Delta Dental Plan of Michigan, Phone: 1-800-482-8915 Mental Health Plan: Clinton-Eaton-Ingham CMH, Phone: (517) 346-8200 Substance Abuse Plan: Mid-South Substance Abuse Commission, Phone: (517) 337-4406 You can change health or dental plans within 90 days of the start date. Your health plan card should come in the mail soon. You may start using services on the start date shown above. When you make an appointment, please tell your provider the name of your health or dental plan. Your approval is based on the information you gave about your family. You may be audited to check your income. If you are audited you will be asked to send check stubs or a letter from your employer. If you do not send the information for the audit your MIChild will end. Your payment coupons will be mailed to you. Your first payment is $20 for the first two months of coverage and is due as soon as you get your coupons. Each family must pay $10 by the 10th of each month. Remember to write your Application Number on your check or money order. If you do not receive your payment coupons within 2 weeks, please call us toll-free at 1-888-988-6300. Persons with hearing or speech disabilities may call toll-free at TTY 1-888-263-5897. Sincerely, MIChild Courtesy MDCH & Maximus
  • Sample Healthy Kids Decision 09/16/2010 Logan Test           Application Number: 821078 Congratulations! Logan appears to be eligible for Healthy Kids and will receive coverage for September and October. We will mail a decision letter to you within 45 days. Sincerely, Healthy Kids Program Courtesy MDCH & Maximus
  • Sample PLAN FIRST! Decision 09/16/2010 Tara Test           Application Number: 821078 Congratulations! Tara appears to be eligible for PLAN FIRST!. We will mail a decision letter to you within 45 days. Sincerely, PLAN FIRST! Program Courtesy MDCH & Maximus
  • Sample MOMS Decision 09/16/2010 Susie Test           Application Number: 821078 Congratulations! Susie is approved for MOMS for 45 days. Susie appears to be eligible for Healthy Kids for pregnant women and will receive coverage for September and October. Please print your decision. Two copies of the Guarantee of Payment Letters and Provider Billing Instructions will print. The agency that assisted you signs both Guarantee of Payment Letters. If you need immediate services, take your Guarantee of Payment Letter and give it to your doctor as proof of MOMS coverage. The second Guarantee of Payment Letter is kept by the agency. We will mail a decision letter to you within 45 days. Sincerely, MOMS and Healthy Kids Programs Courtesy MDCH & Maximus
  • MOMS (continued)
    • The on-line application prints two Guarantee of Payment Letters (GPL) and Provider Billing Instructions
    • The agency signs both Guarantee of Payment Letters
    • If the beneficiary needs immediate services, she can take her Guarantee of Payment Letter and present it to her doctor as proof of MOMS coverage
    • The second Guarantee of Payment Letter is kept by the agency
    Courtesy MDCH & Maximus
  • Important Things to Note…
    • Once you pass summary page, you CANNOT go back!
    • A new application will have to be completed if changes need to be made.
    • Remind clients to look out for letters from the programs in case more information is needed.
    • Saved (incomplete) Applications have a 5 calendar day shelf life.
    • Decisions remain online for 90 days.
    • The “Help” button is a condensed training tool
  • Session 3: Important Application Processes to Consider…
    • Verifications
    • Toolkit Review
    • Addressing & Eliminating Enrollment Barriers for Clients
    • Q & A
    • Evaulations
  • What is Required to Submit Online Applications?
    • Computer with internet access
    • Clients verifying materials
    • Fax and/or Scanner
  • Verifications…
    • MiBridges
      • Proof of Identity/Immigration Status
      • Proof of Income (for last 30 days )
      • Proof of Housing and Utility Costs
    • MDCH/Medicaid
      • Picture ID for anyone over age 16
      • Birth certificate for anyone NOT born in Michigan
      • Social Security Number
  • Amount Availability Date Report Changes Income Group Size Address Submitting Verifications: View My Case Function Courtesy MDCH & Maximus Appointments Verifications Worker Name Address Phone/ Fax
  • Healthy Kids Verifications – Citizenship & Identity
    • The Deficit Reduction Act requires of “all applicants who are eligible” for Healthy Kids to provide proof of citizenship status and “any one age 16 and older” will need to provide proof of identity.
    • Recent changes in federal law allow DHS to “open” a case and then “chase” proof of citizenship and identity.
    • DHS will attempt to obtain these verifications through a State Vital Records Match or SSA Match.
    • If DHS cannot obtain verifications, then they will request the clients assistance.
      • A photocopy of a birth certificate or passport can be used to provide proof of citizenship.
      • A driver’s license or student ID can be used as proof of identity.
      • Copies of these documents can be sent to DHS
      • Healthy Kids Central Unit Fax (517) 432-6079
      • PO Box 30037
      • Lansing, MI
      • 48909-7537
      • IMPORTANT NOTE: Write “application number” on all copies you submit.
    Courtesy MDCH & Maximus
  • MIChild Verifications
    • Income is self reported; accept “client’s statement” as verification.
    • In most cases, verification of pregnancy
    • is not required.
    • NOTE: If an applicant is over income and can verify that a multiple birth exists, then the change will increase her family size and the corresponding income limit.
    Courtesy MDCH & Maximus
  • MIChild – Enrollment Process Health and Dental Plans
    • Families choose a health and dental plan when they apply.
    • MIChild health and dental plans send a new member kit and plan ID cards to the family.
    • Families receive a letter with coverage dates, plan choices, premium payment schedule and coupons.
      • NOTE: Families can change their health and dental plans in the 1 st 90 days of enrollment.
    Courtesy MDCH & Maximus
  • MOMS Verifications
    • Income is self-declaration (Applicant must indicate income for budgeting purposes)
    • No proof of pregnancy is required. (exception: in the case of multiple births)
    • Citizens who are eligible for Healthy Kids for Pregnant Women are subject to citizenship verification and proof of identity (“Open” and “Chase” policy – see slide 27)
    • Pregnant non-citizens who are eligible for ESO are eligible for MOMS.
    Courtesy MDCH & Maximus
  • Plan First Verifications – Citizenship & Identity
    • Recent changes in federal law allow DHS to “open” a case and then “chase” proof of citizenship and identity.
    • DHS will attempt to obtain these verifications through a State Vital Records Match or a SSA Match.
    • If DHS cannot obtain verifications, then they will request the clients assistance.
      • A photocopy of a birth certificate or passport can be used to provide proof of citizenship.
      • A driver’s license or student ID can be used as proof of identity.
      • Copies of these documents can be sent to DHS
      • Plan First / Healthy Kids Central Unit Fax (517) 432-6079
      • PO Box 30037
      • Lansing, MI
      • 48909-7537
      • IMPORTANT NOTE: Write “application number” on all copies you submit.
    Courtesy MDCH & Maximus
  • Important To Note… Community Partners/Agencies are NOT DHS workers!
  • TOOLKIT
    • Addressing & Eliminating Enrollment Barriers for Clients
    • Q & A
    • Evaluations
  • Thank You for your Contributions
    • Accounting Aid Society
    • Center for Civil Justice
    • Foodbank Council of Michigan
    • MAXIMUS
    • Michigan Primary Care Association
    • Michigan Department of Community Health
    • Michigan Department of Human Services