John J. Kruzan
Pitney Bowes, Distribution Solutions
Agenda








The Changing Parcel Shipping Landscape
Managing to Crisis – The GRI
Survival or Adaptation
Reducing C...
change
/CHanj/
verb
1. Make or become different.
2. Take or use another instead of…

Noah Webster

The Mail and Shipping S...
Parcel shipping industry has seen quite a bit of change

2008

2013

The Mail and Shipping Summit

October 15, 2013

5
2008

2013

Private Parcel Carriers

The Mail and Shipping Summit

October 15, 2013

6
2008

2013
-$36.1B

Changes in the USPS

Source USPS
The Mail and Shipping Summit

October 15, 2013

7
2008

2013

Regional Carriers

The Mail and Shipping Summit

October 15, 2013

8
2008

2013

New Products and Services

The Mail and Shipping Summit

October 15, 2013

9
2008

2013

Average increase in Parcel Shipping by National Carriers

Percent Increase

+30%

2008

Year

2013
Source AMF ...
The 2014 Landscape

General Rate Increase (GRI)
The impact to base rates and accessorial fees
announced annually by both P...
The 2014 Landscape

Stop managing to the crisis of the GRI
There is a better way

The Mail and Shipping Summit

October 15...
The REAL problem with shipping

Carrier rates rise every year…however:
Lack of visibility
Inability to effectively manage ...
adapt
/a-dapt/
verb
1. make (something) suitable for a new
use or purpose; modify.
2. become adjusted to new conditions.

...
What we call…

Workflow:
the sequence of processes through which a piece of work passes
from initiation to completion

• S...
Information

Only integrated Parcel Management solutions

ERP

WMS

Financial

Procurement

Processes

People

Carriers

T...
Integrated technologies

Parcel Management solutions can pull these disparate
systems and people together

On average, onl...
Like a microscope of your whole business

Carrier
Management

Analysis,
Reporting,
KPIs

Shipment
Documentation

Business ...
Using technology to increase efficiencies and decrease costs

It is not an isolated exercise…
It must be comprehensive
It ...
New IMpb Barcode

Carriers are improving their technology and networks
as well

The Mail and Shipping Summit

October 15, ...
New IMpb Barcode

Delivery Confirmation is
now USPS Tracking
Offers better visibility, and
control over shipments
Will all...
New IMpb Barcode
 Allows serial numbers up to 14 digits to
maintain barcode uniqueness
 Longer serial numbers enable cus...
Pitney Bowes







Fortune 500 Company
$4.9 billion in Annual Revenue
2 Million Customers
28,700 Employees
Offices i...
The Pitney Bowes you may not know

 Ranked among top 150 global software companies
 Dominant parcel management software ...
Solutions for our Clients

XPRESS

The Mail and Shipping Summit

October 15, 2013

25
Solutions for our Clients

The Mail and Shipping Summit

October 15, 2013

26
Solutions for our Clients

XPRESS
•
•
•
•

For small or mid-market shippers
Perfect for <50 shipments/day
Multi-carrier
Me...
Solutions for our Clients

Thank you

The Mail and Shipping Summit

October 15, 2013

28
Parcel Shipping 2014 Survival Guide: Pitney Bowes Webinar Oct. 15, 2013
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Parcel Shipping 2014 Survival Guide: Pitney Bowes Webinar Oct. 15, 2013

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The parcel industry is constantly changing. From big changes in how the USPS wants you to process packages, to rate changes by the private carriers, to new ways companies are fulfilling and communicating with customers, 2014 promises new products, services – and rules and regulations – you need to know to remain competitive. This webinar is for any organization that does any shipping at all!

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Parcel Shipping 2014 Survival Guide: Pitney Bowes Webinar Oct. 15, 2013

  1. 1. John J. Kruzan Pitney Bowes, Distribution Solutions
  2. 2. Your Presenter John Kruzan is in charge of the Transportation Management Solutions Marketing at Pitney Bowes. John’s background in transportation management includes his role as Director of Strategic Partners and Business Development at DHL Express and Manager of Ecommerce at Airborne Express. In these various roles, John designed, developed and implemented new products and sales programs for the business and consumer segments. His in-depth understanding and handson experience with technical applications, Ecommerce platforms, internet marketing tactics and analytics help guide businesses of all sizes to the best transportation management solutions. The Mail and Shipping Summit October 15, 2013 2
  3. 3. Agenda       The Changing Parcel Shipping Landscape Managing to Crisis – The GRI Survival or Adaptation Reducing Costs and Increasing Efficiency with Technology Carrier Technology: IM®pb Pitney Bowes Distribution Solutions The Mail and Shipping Summit October 15, 2013 3
  4. 4. change /CHanj/ verb 1. Make or become different. 2. Take or use another instead of… Noah Webster The Mail and Shipping Summit October 15, 2013 4
  5. 5. Parcel shipping industry has seen quite a bit of change 2008 2013 The Mail and Shipping Summit October 15, 2013 5
  6. 6. 2008 2013 Private Parcel Carriers The Mail and Shipping Summit October 15, 2013 6
  7. 7. 2008 2013 -$36.1B Changes in the USPS Source USPS The Mail and Shipping Summit October 15, 2013 7
  8. 8. 2008 2013 Regional Carriers The Mail and Shipping Summit October 15, 2013 8
  9. 9. 2008 2013 New Products and Services The Mail and Shipping Summit October 15, 2013 9
  10. 10. 2008 2013 Average increase in Parcel Shipping by National Carriers Percent Increase +30% 2008 Year 2013 Source AMF Logistics (Logica), 2012 The Mail and Shipping Summit October 15, 2013 10
  11. 11. The 2014 Landscape General Rate Increase (GRI) The impact to base rates and accessorial fees announced annually by both Parcel and Freight carriers Generally, represents an increase in in both base and fees FedEx Express has already announced a 3.9% express increase, with no offset for the fuel surcharge Over 5% increase on Deferred Products Over 8% increase on Fees The Mail and Shipping Summit October 15, 2013 11
  12. 12. The 2014 Landscape Stop managing to the crisis of the GRI There is a better way The Mail and Shipping Summit October 15, 2013 12
  13. 13. The REAL problem with shipping Carrier rates rise every year…however: Lack of visibility Inability to effectively manage rates No shared information Inability create meaningful benchmarks No enforceable business rules The Mail and Shipping Summit October 15, 2013 13
  14. 14. adapt /a-dapt/ verb 1. make (something) suitable for a new use or purpose; modify. 2. become adjusted to new conditions. Charles Darwin Don’t just survive…thrive The Mail and Shipping Summit October 15, 2013 14
  15. 15. What we call… Workflow: the sequence of processes through which a piece of work passes from initiation to completion • Single • Multiple • Regional • Courier Carriers Rates • Authorization • Services • Fully accessible • Visibility • 100% Compliant Automatation • Integration • Contracts Business Rules Monitoring • Monthly Accounting • Meaningful benchmarks The Mail and Shipping Summit October 15, 2013 15
  16. 16. Information Only integrated Parcel Management solutions ERP WMS Financial Procurement Processes People Carriers Transportation Information Integration Suppliers Management Employees Purchasing & Supplier Mgmt. Customers Engineering & Manufacturing Receive, Stock, Fulfill & Ship Finance, Billing, A/R, & A/P Customer Service Can automate workflow The Mail and Shipping Summit October 15, 2013 16
  17. 17. Integrated technologies Parcel Management solutions can pull these disparate systems and people together On average, only approx. 30% of companies employ any transportation technology According to the ARC Research Group, utilizing a transportation technology will lower transportation costs through better visibility, control and benchmarking of carrier costs and performance The Mail and Shipping Summit October 15, 2013 17
  18. 18. Like a microscope of your whole business Carrier Management Analysis, Reporting, KPIs Shipment Documentation Business Rules Shipment Rating Consolidation Service Type Audit and Settlement As important for “desktop” shippers as production shippers Even small businesses are benefiting from improved technology and deployment methods, like SaaS The Mail and Shipping Summit October 15, 2013 18
  19. 19. Using technology to increase efficiencies and decrease costs It is not an isolated exercise… It must be comprehensive It must be integrated It must be strategic It must be collaborative The Mail and Shipping Summit October 15, 2013 19
  20. 20. New IMpb Barcode Carriers are improving their technology and networks as well The Mail and Shipping Summit October 15, 2013 20
  21. 21. New IMpb Barcode Delivery Confirmation is now USPS Tracking Offers better visibility, and control over shipments Will allow USPS to act like private carriers Domestic items typically receive the following types of events, such as Time in Transit, Out for Delivery and Final Delivery or Notice of Left This will allow the USPS to better monitor and ultimately improve transit times across their network The Mail and Shipping Summit October 15, 2013 21
  22. 22. New IMpb Barcode  Allows serial numbers up to 14 digits to maintain barcode uniqueness  Longer serial numbers enable customers to incorporate order or reference numbers within the tracking barcode – Reduces multiple barcodes on package – Saves printing toner/ink when barcodes combined – Potential to simplify operations and improve customer service  Single file version supports all products and file versions 1.7 and 2.0 support International Packages in eVS and electronic customs data The Mail and Shipping Summit October 15, 2013 22
  23. 23. Pitney Bowes      Fortune 500 Company $4.9 billion in Annual Revenue 2 Million Customers 28,700 Employees Offices in over 100 Countries The Mail and Shipping Summit October 15, 2013 23
  24. 24. The Pitney Bowes you may not know  Ranked among top 150 global software companies  Dominant parcel management software provider (56%   share) 28 years experience; multi-carrier shipping systems Financial services, including shipping payments solution ARC Advisory Group Names Pitney Bowes #1 Transportation Management System Supplier Thur April 28 2011 8:30am EST STAMFORD, Conn.--(Business Wire)--Pitney Bowes Inc. (NYSE: PBI), announced today that it has been named the leading global supplier of transportation management systems for the fifth consecutive year, according to a Transportation Management Systems Worldwide Outlook study by ARC Advisory Group. The Mail and Shipping Summit October 15, 2013 24
  25. 25. Solutions for our Clients XPRESS The Mail and Shipping Summit October 15, 2013 25
  26. 26. Solutions for our Clients The Mail and Shipping Summit October 15, 2013 26
  27. 27. Solutions for our Clients XPRESS • • • • For small or mid-market shippers Perfect for <50 shipments/day Multi-carrier Meter Integration • • • • Mid- to large-shippers Target shippers with over 50 shipments/day Multi-carrier, including Freight Meter Integration and eRR The Mail and Shipping Summit October 15, 2013 27
  28. 28. Solutions for our Clients Thank you The Mail and Shipping Summit October 15, 2013 28

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