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Mail center disaster recovery - Are you prepared?


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Disasters are unpredictable and can result in slight inconveniences or the total loss of a business. …

Disasters are unpredictable and can result in slight inconveniences or the total loss of a business.
By preparing for the worst, you can not only help protect operations, but also ensure survival of your business. Learn about various security measures that can help to keep your mail moving smoothly. Find out how to take advantage of both presort and International mail facilities. Finally, learn how to plan for business continuity.

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  • 1. 1 Presented by: Dori Ruschmeier, Director Business Continuity and Client Security David Bilodeau, Product Marketing Manager, Mail Creation Software June 2014 Mail Center Disaster Recovery Disasters Happen, Are You Prepared?
  • 2. 2 Agenda • Business Resilience Evolution • Phases Within Business Resilience • Value Proposition • Getting Started • Maintenance Plan • Lessons Learned • Tools and Resources • Questions and Answers 2
  • 3. 3 Business Resilience Evolution 3 Business Resilience Proactive Strategic Focus Cross Functional Built-In Design Business Continuity Proactive Business Focus Vertical Add-On Design Disaster Recovery Reactive Infrastructure Focus Vertical Externally Reliant
  • 4. 4 4 Three houses sit by the ocean and one day a big storm hits. Disaster Recovery’s house is washed away. DR will rebuild, in the same place. Business Continuity’s house is washed away. BC will move all salvageable items to another house to live in while the house is being rebuilt further from the shoreline. Business Resilience’s house was not washed away. BR’s house was built on stilts, further from the shoreline thanks to a hazard vulnerability analysis, and the storm surge flowed through the area under the home thanks to a great design where the space under the house is used to store recycling. Perspective
  • 5. 5 Phases Within Business Resilience Disruption RESPONSE RECOVERY Emergency Response Plan Decision to Activate RESUMPTION To Acceptable Service Level (0-100% Service Delivery) RESTORATION (To Business As Usual) Business Continuity Plan (From any location) 0 – 72 hours Based on Situation Disaster Recovery Plan (Company-wide and from any location) 5 PREVENTION AND PREPARATION
  • 6. 6 6 Builds trust in your customers and stakeholders May reduce your insurance premiums By thinking ahead of what to do you reduce the time it takes you to respond Increases your odds of surviving a business interruption Value Proposition
  • 7. 7 7 A crisis is an internal or external threat that can significantly affect customer service levels, and/or threaten the sustainability of the company, and/or is seen by the general public (stockholders and clients) as a critical event.
  • 8. 8 Not Every Business Interruption is Caused by a Catastrophe Be prepared for even the smallest business interruptions that can stop your communications to your customers.
  • 9. 9 Getting Started Assume a risk based approach to your plan Important and urgent are not the same Not all resources or assets possess the same value after a crisis • Perform an impact analysis • Perform a hazard vulnerability analysis Focus on the effect of the threat rather than its cause 1 2 3 4 5
  • 10. 10 Getting Started Build your plan Format of your choice that is easy to maintain and use • Prevention, Preparation, Response and Recovery Assign a primary and backup to all roles in your plan 1 2 3 4 5
  • 11. 11 Getting Started Determine interdependencies of resources People, processes, places and technology • These may not all be yours; look outside your company for resources including vendors and customers Supply Chain • External resources may be affected too 1 2 3 4 5
  • 12. 12 Getting Started Exercise your plan Call tree, walk through, table top, cross functional, full scale Tests imply pass or fail where as exercises strengthen what you have 1 2 3 4 5
  • 13. 13 Getting Started Maintain Your Plan Continuity and resiliency are programs not projects • Evergreen plans Prioritize update frequencies by risk of not having current information • Put an update schedule together Update your plan(s) after each exercise • Updates made soon after the exercise are more likely to be more thorough so don’t procrastinate making the updates 1 2 3 4 5
  • 14. 14 Lessons Learned Communication is your biggest need after a crisis  Communication may not work as planned after a crisis Bad things will happen  The same effect should not occur from the same bad thing – learn/modify your plan after each event Join community resiliency groups  Their lessons learned are invaluable and free Plan for the worst and hope for the best 14
  • 15. 15 Tools and Resources Small Business Administration  – continuity-plan-tips-shared-free-webinar-hosted-sba-and# Small Business Chambers of Commerce Phone apps   continunity-mgmt-mobile-app-ds.pdf Online templates Vendors solutions  Pitney Bowes 15
  • 16. 16 16