Innovation Panel: Driving Client Success

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Roger Pilc, Pitney Bowes Chief Innovation Officer, discusses how industry leaders are partnering with Pitney Bowes to develop ground-breaking solutions that help to "unlock the value" of their client …

Roger Pilc, Pitney Bowes Chief Innovation Officer, discusses how industry leaders are partnering with Pitney Bowes to develop ground-breaking solutions that help to "unlock the value" of their client communications.

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  • 1. 2014 Enterprise Client Summit Pitney Bowes Innovation Moderator: Roger Pilc, Executive Vice President and Chief Innovation Officer
  • 2. 2 2014 Enterprise Client Summit Pitney Bowes Innovation: Enabling Commerce OPERATIONAL EXECUTION STRATEGY ORGANIZATIONAL CAPACITY
  • 3. 3 2014 Enterprise Client Summit Strategy: Pitney Bowes Assets Unique Heritage… Enterprise Business Solutions Small & Medium Business Solutions Digital Commerce Solutions Unique Physical and Digital Assets… Physical Digital Options Physical and Digital Early 20th Century End of 20th Century Today
  • 4. 4 2014 Enterprise Client Summit Strategy: Aligning with Customer & Industry Trends Solution/ Business Outcome Information Physical SW/HW Products Digital (Web) Broader Digitization (People, Machines, Things, Logistics) Digital (Mobile) Evolution of Industry Technologies HowTechnologyisConsumed Enterprise Business Solutions Small & Medium Business Solutions Digital Commerce Solutions
  • 5. 5 2014 Enterprise Client Summit Small & Medium Business Solutions Vision Traditional Meters • Meters • Secure Funds Solution/ Business Outcome Information Physical SW/HW Products Digital (Web) Broader Digitization (People, Machines, Things, Logistics) Digital (Mobile) Evolution of Industry Technologies HowTechnologyisConsumed Evolution of Industry Technologies HowTechnologyisConsumed Digital Mailing & Shipping Services • Online postage • Shipping SMB Services • Digital Commerce • Usage analytics • Financial services
  • 6. 6 2014 Enterprise Client Summit Digital Commerce Vision • GIS • Data Quality • Multi-Channel Communication • Global Shipping • Enterprise Location Intelligence • Data Management • Interactive Channel Enablement • Global Ecommerce technology • Location Based Services • Customer Information Management • Predictive Engagement • Ecommerce Service Expansion Solution/ Business Outcome Information Physical SW/HW Products Digital (Web) Broader Digitization (People, Machines, Things, Logistics) Digital (Mobile) Evolution of Industry Technologies HowTechnologyisConsumed Location Intelligence, Data Quality/Integration, Customer Engagement, Ecommerce & Shipping
  • 7. 7 2014 Enterprise Client Summit Enterprise Business Solutions Vision Mail/Shipping Solutions • High integrity inserting • Control systems • Mail & Parcel sorting Solution/ Business Outcome Information Physical SW/HW Products Digital (Web) Broader Digitization (People, Machines, Things, Logistics) Digital (Mobile) Evolution of Industry Technologies HowTechnologyisConsumed Evolution of Industry Technologies HowTechnologyisConsumed Customer Centricity • Tracking, reporting, UI • White Paper Factory™ • Physical & Digital • 1:1 communications • Multi-channel Productivity & Workflow • Information services, KPIs, benchmarks • Big Data analytics • Remote diagnostics • Integration Document Messaging Technologies/Production Mail, Presort Services
  • 8. 8 2014 Enterprise Client Summit BUSINESS INSIGHT + TECHNICAL INVENTION SKILLS / COMPOSITION GLOBAL Organizational Capacity 500 NORTH AMERICA 475 INDIA & APAC 155 EUROPE 1100+ STAFF Global Technology Center Danbury, CT Global Engineering Team Operational Excellence Initiatives: Talent, User Experience, Agile, Strategic Technologies … Small&Medium Bus.Solutions DigitalCommerce Solutions EnterpriseBus. Solutions
  • 9. 9 2014 Enterprise Client Summit Operational Execution INNOVATION EFFICIENCY PREDICTABILITY VELOCITY • Lean Startup • User Experience CLIENT-CENTERED • Agile • Project/Portfolio Management PROCESS • Foundational Technologies • Enterprise Architecture TECHNOLOGY
  • 10. 2014 Enterprise Client Summit Grant Miller Vice President, Global Strategic Product Management Eric Belec Vice President DMT Engineering & PB Hardware Solutions Development Jay Bourland SVP & GM Customer Engagement Solutions Bob Mattis Vice President Enterprise Solutions Principal Enterprise Business Solutions Panel
  • 11. 11 2014 Enterprise Client Summit Enterprise Business Solutions Vision Mail/Shipping Solutions • High integrity inserting • Control systems • Mail & Parcel sorting Solution/ Business Outcome Information Physical SW/HW Products Digital (Web) Broader Digitization (People, Machines, Things, Logistics) Digital (Mobile) Evolution of Industry Technologies HowTechnologyisConsumed Evolution of Industry Technologies HowTechnologyisConsumed Customer Centricity • Tracking, reporting, UI • White Paper Factory™ • Physical & Digital • 1:1 communications • Multi-channel Productivity & Workflow • Information services, KPIs, benchmarks • Big Data analytics • Remote diagnostics • Integration Document Messaging Technologies/Production Mail, Presort Services