Getting more into the box: Aggregating communications across an enterprise

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Joe Eremita presents "Getting more into the box" at the Xplor International User Conference and Vendor Forum, April 2013. There are many ways that people and different departments generate customer …

Joe Eremita presents "Getting more into the box" at the Xplor International User Conference and Vendor Forum, April 2013. There are many ways that people and different departments generate customer communications across an organization. Forward looking Service Bureaus and enterprises are collecting and consolidating all of these communications—including ad hoc communications—into print and mail production environments. In this presentation you will learn how:
• Enterprises are reducing overall costs while controlling branding and quality
• Service Bureaus are offering new print consolidation capabilities to their customers and as a cloud-based model
Learn how a “many-to-any” model can make more intelligent communications possible.

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  • 1. April 16-18, 2013Xplor InternationalUser Conference & Vendor Forum1GETTING MORE INTO THE BOXAGGREGATING COMMUNICATIONS ACROSS AN ENTERPRISEJoe EremitaPitney Bowes Inc.
  • 2. Let’s take a quick journey awayfrom your print and mailoperations …April 16-18, 2013Xplor InternationalUser Conference & Vendor Forum2
  • 3. Far away…April 16-18, 2013Xplor InternationalUser Conference & Vendor Forum3
  • 4. … but stay in a business settingApril 16-18, 2013Xplor InternationalUser Conference & Vendor Forum4
  • 5. Actually a variety ofbusiness settings…April 16-18, 2013Xplor InternationalUser Conference & Vendor Forum5
  • 6. …and let’s count mail.April 16-18, 2013Xplor InternationalUser Conference & Vendor Forum6
  • 7. How much ad hoc mail doesyour organization generate?April 16-18, 2013Xplor InternationalUser Conference & Vendor Forum7
  • 8. …and if you added it all up,how much is this mailcosting your organization?April 16-18, 2013Xplor InternationalUser Conference & Vendor Forum8
  • 9. You have time and material costs.Let’s start with time.April 16-18, 2013Xplor InternationalUser Conference & Vendor Forum9
  • 10. How long does it take a typical officeworker to print and mail a singlecorrespondence?April 16-18, 2013Xplor InternationalUser Conference & Vendor Forum10
  • 11. What are the typical material costs?April 16-18, 2013Xplor InternationalUser Conference & Vendor Forum11Cost of Printing a 2-page documentCost of pre-print stationary 2¢Cost of desktop print (2¢/page) 4¢Cost of Envelope 2¢Cost of post meter 2¢Total 10¢
  • 12. …and consider theintangible costs• Inconsistency of brand• No tracking as needed to meetregulatory requirements• Office worker dissatisfaction• No adherence to customer channelpreferenceApril 16-18, 2013Xplor InternationalUser Conference & Vendor Forum12
  • 13. Now let’s head back to your printand mail operations …April 16-18, 2013Xplor InternationalUser Conference & Vendor Forum13
  • 14. Mail trends vs. capacityApril 16-18, 2013Xplor InternationalUser Conference & Vendor Forum14TimeMailpiecequantityCapacity
  • 15. Mail trends vs. capacityApril 16-18, 2013Xplor InternationalUser Conference & Vendor Forum15TimeMailpiecequantityCapacity
  • 16. What would this do for your print andmail organization?In-house operation• Increase overall value toyour organization• Reduce organization overallcostsService Bureau• New offering to increasevolumes and revenue• Competitive differentiatorApril 16-18, 2013Xplor InternationalUser Conference & Vendor Forum16
  • 17. Getting more into the box...April 16-18, 2013Xplor InternationalUser Conference & Vendor Forum17OFFICE ENVIRONMENT #1Submit and StatusUser1 User2OFFICE ENVIRONMENT #2Submit and StatusUser1 User2OFFICE ENVIRONMENT #3Submit and StatusUser1 User2Mail Piece Mail Piece Mail Piece Mail Piece Mail PieceMail Piece Mail Piece Mail PieceProduction Job #1Simplex, B/W, #10Production Job #2Simplex, Color, #10Production Job #3Duplex, B/W, A4Production Job #4Duplex, Color, #10
  • 18. April 16-18, 2013Xplor InternationalUser Conference & Vendor Forum18Print driverWeb submitHot-foldersBundlingMonitor & Audit... and getting more out.
  • 19. Features / Benefits to look for• Ability to control look and feel, while keeping some“ad hoc-ness” in the communication• Ability to interface with establishedclient preference for channel delivery• Ability to track and keep reports• Ability to work with black andwhite or color environmentApril 16-18, 2013Xplor InternationalUser Conference & Vendor Forum19
  • 20. Xplor InternationalGETTING MORE INTO THE BOXAGGREGATING COMMUNICATIONS ACROSS AN ENTERPRISE203-796-6773joe.eremita@pb.comPitney BowesJoe Eremita