Customer experience is the distinguishing factor among contact center professionals, but with companies forced to manage costs, the task of balancing customer experience delivery and efficiency controls is often a tall one.
Join 1to1 Media and special guest Lisa Sutrick, managing director of Customer Engagement Solutions for Pitney Bowes, to learn four surefire ways to improve customer engagement and efficiency at the point of service.
Key takeaways will include:
- How accurate, responsive service will increase first-call resolution
- Ways to deliver a highly personalized, cross-channel experience with speed and consistency
- How to grow revenue with real-time insights and effective multichannel follow-up
- Best practices for creating customer interactions that are more personal, relevant, and engaging than ever