SlideShare a Scribd company logo
1 of 77
Business
of Social

What B2B and B2C software
companies need to know about social
media.
Laura Fitton @pistachio
pistachio@HubSpot.com
Laura @Pistachio Fitton
“Excited & geeky about
where all this leads!"                Twitter
                                        for
                                     Dummie
                                         s


                          Inbound
                         Marketing
                         Evangelis
                              t
                                       86,000
                                        Twitter
         @pistachio Founder            Readers
                     (acq. By HubSpot)
Laura Fitton, May 2007
Homebound mom.
Two kids under two.
                                  Where do
                                  I upgrade
                                      my
                                  browser?
                        What’s
                       Web 2.0?


                                    Twitter
                                      is
                                    Dumb!
         NO business
         network in Boston
“Laura Fitton… has
thousands of people
following her on Twitter.
…by consistently
touching a tribe of
people with generosity
and insight, she’s
earned the right to lead”

-Seth Godin, Tribes
Founder/CEO oneforty.com
How did
     THAT
     Happen??!
Photo: http://www.flickr.com/photos/furryscalyman/
If you have more money than
                           brains, you should focus on
                           outbound marketing. If you have
                           more brains than money, you
                           should focus on inbound
                           marketing.


     GUY KAWASAKI
     FORMER CHIEF EVANGELIST, APPLE
     CO-FOUNDER, ALLTOP.COM




Image Credit: RangerRick
Marketing was
about
pushing
messages out.
13
25%
                       of your list
                      expires each

                                                   91%
                          year



        86%                                       unsubscribe
        skip TV ads




                                      Email usage is
                                      declining by as
                                         much as



44%                                   59%
of direct mail is


                                                        2/3
never opened


                                                      on FTC’s
                                                    DO NOT CALL
                                                         list
                                                                  14
Today it’s about
pulling
people in.
Less of this.
                            25%
                             of your list
                            expires each

                                                         91%
                                year



              86%                                       unsubscribe
              skip TV ads




                                            Email usage is
                                            declining by as
                                               much as



      44%                                   59%
      of direct mail is


                                                              2/3
      never opened


                                                            on FTC’s
                                                          DO NOT CALL
                                                               list
                                                                        16
More of this.




                17
The balance of power shifted




                     mere mortal
Influence     (WAS)
Attract attention to
yourself
Influence   (IS)
Provide attention &
 value to others
The Message is
    the Influencer.
http://twitpic.com/135xa by @JKrums
Any to Many
Social Media
Marketing
in 2 Words…
Be
 Useful!
Image: http://inay.org
When I grow up
I don’t want to be a
    lead!



                       32
Social Media
Marketing
in 4 Words…
Listen.
Learn.
Care.
Serve.
http://bit.ly/inbound101
3 Steps:


 1          2               3
                           Measure
Get Found   Convert         What
                           Matters
Get
1   Found
Websit      Blog      SEO      Social                Blog
                               Media      PPC      Creation
  e


Landin      Lead               Lead                 Press
           Nuturing   Email    Mgmt     Webinars   Releases
  g
Pages


Analytic   A/B Test   Mobile   Sales      CRM      Your Idea
  s                            Intel
Have more fun!
Try more things.
Don’t be afraid to polarize
Either write something worth reading or
do something worth writing about.
BENJAMIN FRANKLIN
                                      Image Credit:
                                      lhalstead
2   Convert
Websit      Blog      SEO      Social                Blog
                               Media      PPC      Creation
  e


Landin      Lead               Lead                 Press
           Nuturing   Email    Mgmt     Webinars   Releases
  g
Pages


Analytic   A/B Test   Mobile   Sales      CRM      Your Idea
  s                            Intel
More of this.




                44
Measure

3   What
    Matters
Websit      Blog      SEO      Social                Blog
                               Media      PPC      Creation
  e


Landin      Lead               Lead                 Press
           Nuturing   Email    Mgmt     Webinars   Releases
  g
Pages


Analytic   A/B Test   Mobile   Sales      CRM      Your Idea
  s                            Intel
You don’t just want a following.




                                   47
You want
screaming, ravin
g fans
Marketing
is a   Mess.
HubSpot
  consolidates all
 the best inbound
marketing methods
    in one spot
300
            employee
               s




                       $65M
                           Google
                          Ventures
                          Sequoia
5400                   Salesforce.com
customers
INSPIRED?
Start working on your success
story. Sign up for a HubSpot
free trial and see how the
integration of content creation,
engagement and analytics
leads to awesome marketing
results.
Learn more today!
http://bit.ly/inbound101



Thank you!                     Laura Fitton @pistachio
                              pistachio@HubSpot.com
Unicorns
 live in a
fantasy
    world.
MARKETING EXECS
CAN’T AFFORD TO.
LET’S SEPARATE
MARKETING
   FACT
LET’S SEPARATE
MARKETING
   FACT          from
             fantas
                 marketing
fantasy
 marketing




             If you give your
               content away
                  for free,
              prospects will
             never buy your
                full-fledged
                  offering.




                                57
“Free trials” are
            an excellent way
             to demonstrate
            the value of your
                product &
              increase
             conversion.




MARKETING
FACT
“Free trials” are
            an excellent way
             to demonstrate
            the value of your
                product &
              increase
             conversion.



                 Sharing
              free, relevant

MARKETING
              content online



FACT
               helps search
                 engines
             —& prospects—
                find you.
fantas
     marketing

y
Blogging is overrated
& not particularly effective
for marketing.




                               60
MARKETING     Companies

FACT          that blog get

               55%
            more web traffic
               than those
                that don’t.
MARKETING           Companies

FACT                that blog get

                     55%
                  more web traffic
                     than those
                      that don’t.


  They also get

  70%more
     leads
MARKETING                     Companies

FACT                          that blog get

                               55%
                           more web traffic
                               than those
                                that don’t.




                  57%
  They also get

  70%more           of companies
     leads         have acquired a
                  customer through
                      their blog.
fanta
 marketing

sy           B2B companies
             don’t need to
             waste their time on
MARKETING
FACT

       39%
       of B2B companies
       using Twitter have
          acquired new
       customers from it.
MARKETING
FACT                        41%
                            of B2B companies
                             using Facebook
                            have acquired new
                            customers from it.




       39%
       of B2B companies
       using Twitter have
          acquired new
       customers from it.
fantmarketing

asy
You can rely on email to
be the workhorse of
your online marketing
efforts.
                           67
MARKETING
               FACT
Your email
 database
  expires
at a rate of


25%
  per year
MARKETING
  Gmail Priority
  Inbox & other
tools are pushing
 your automated
                                   FACT
   emails to the
bottom of the
    inbox.

                    Your email
                     database
                      expires
                    at a rate of


                    25%
                      per year
fantas
     marketing

y
Email is still one of
the most effective
ways of communicating
with prospects.
                        70
MARKETING
FACT
  Email usage
  is declining
  by as much as


  59%
    across all
    age groups
MARKETING
FACT
                    US internet
                      users


                  3X more
                      spend


                  minutes on blogs
                      & social
                  networks than on
                       email
  Email usage
  is declining
  by as much as


  59%
    across all
    age groups
fantasy
 marketing




             Optimizing for
             mobile devices
             isn’t worth the
             effort.




                               73
35%
    of Americans
        own a
    smartphone.




MARKETING
FACT
By YE2011,
 that figure
 will rise to

50%

                35%
                of Americans
                    own a
                smartphone.




MARKETING
FACT
By YE2011,
 that figure
 will rise to

50%
                               86%
                35%
                of Americans
                                  of C-level
                                 executives
                                       have
                               smartphones.
                    own a
                smartphone.




MARKETING
FACT
By YE2011,
 that figure
 will rise to

50%
                               86%
                35%
                of Americans
                                  of C-level
                                 executives
                                       have
                               smartphones.
                    own a
                smartphone.



                                         The majority of


MARKETING
                                       them say it’s their
                                          primary




FACT
                                       communication
                                            tool.

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What B2B and B2C software companies need to know about social media

  • 1. Business of Social What B2B and B2C software companies need to know about social media. Laura Fitton @pistachio pistachio@HubSpot.com
  • 2. Laura @Pistachio Fitton “Excited & geeky about where all this leads!" Twitter for Dummie s Inbound Marketing Evangelis t 86,000 Twitter @pistachio Founder Readers (acq. By HubSpot)
  • 3. Laura Fitton, May 2007 Homebound mom. Two kids under two. Where do I upgrade my browser? What’s Web 2.0? Twitter is Dumb! NO business network in Boston
  • 4.
  • 5.
  • 6. “Laura Fitton… has thousands of people following her on Twitter. …by consistently touching a tribe of people with generosity and insight, she’s earned the right to lead” -Seth Godin, Tribes
  • 7.
  • 9. How did THAT Happen??! Photo: http://www.flickr.com/photos/furryscalyman/
  • 10.
  • 11. If you have more money than brains, you should focus on outbound marketing. If you have more brains than money, you should focus on inbound marketing. GUY KAWASAKI FORMER CHIEF EVANGELIST, APPLE CO-FOUNDER, ALLTOP.COM Image Credit: RangerRick
  • 13. 13
  • 14. 25% of your list expires each 91% year 86% unsubscribe skip TV ads Email usage is declining by as much as 44% 59% of direct mail is 2/3 never opened on FTC’s DO NOT CALL list 14
  • 16. Less of this. 25% of your list expires each 91% year 86% unsubscribe skip TV ads Email usage is declining by as much as 44% 59% of direct mail is 2/3 never opened on FTC’s DO NOT CALL list 16
  • 18.
  • 19.
  • 20. The balance of power shifted mere mortal
  • 21.
  • 22. Influence (WAS) Attract attention to yourself
  • 23. Influence (IS) Provide attention & value to others
  • 24. The Message is the Influencer. http://twitpic.com/135xa by @JKrums
  • 26.
  • 27.
  • 31.
  • 32. When I grow up I don’t want to be a lead! 32
  • 35. http://bit.ly/inbound101 3 Steps: 1 2 3 Measure Get Found Convert What Matters
  • 36. Get 1 Found
  • 37. Websit Blog SEO Social Blog Media PPC Creation e Landin Lead Lead Press Nuturing Email Mgmt Webinars Releases g Pages Analytic A/B Test Mobile Sales CRM Your Idea s Intel
  • 38. Have more fun! Try more things.
  • 39. Don’t be afraid to polarize
  • 40.
  • 41. Either write something worth reading or do something worth writing about. BENJAMIN FRANKLIN Image Credit: lhalstead
  • 42. 2 Convert
  • 43. Websit Blog SEO Social Blog Media PPC Creation e Landin Lead Lead Press Nuturing Email Mgmt Webinars Releases g Pages Analytic A/B Test Mobile Sales CRM Your Idea s Intel
  • 45. Measure 3 What Matters
  • 46. Websit Blog SEO Social Blog Media PPC Creation e Landin Lead Lead Press Nuturing Email Mgmt Webinars Releases g Pages Analytic A/B Test Mobile Sales CRM Your Idea s Intel
  • 47. You don’t just want a following. 47
  • 49. Marketing is a Mess.
  • 50. HubSpot consolidates all the best inbound marketing methods in one spot
  • 51. 300 employee s $65M Google Ventures Sequoia 5400 Salesforce.com customers
  • 52. INSPIRED? Start working on your success story. Sign up for a HubSpot free trial and see how the integration of content creation, engagement and analytics leads to awesome marketing results. Learn more today! http://bit.ly/inbound101 Thank you! Laura Fitton @pistachio pistachio@HubSpot.com
  • 53. Unicorns live in a fantasy world.
  • 56. LET’S SEPARATE MARKETING FACT from fantas marketing
  • 57. fantasy marketing If you give your content away for free, prospects will never buy your full-fledged offering. 57
  • 58. “Free trials” are an excellent way to demonstrate the value of your product & increase conversion. MARKETING FACT
  • 59. “Free trials” are an excellent way to demonstrate the value of your product & increase conversion. Sharing free, relevant MARKETING content online FACT helps search engines —& prospects— find you.
  • 60. fantas marketing y Blogging is overrated & not particularly effective for marketing. 60
  • 61. MARKETING Companies FACT that blog get 55% more web traffic than those that don’t.
  • 62. MARKETING Companies FACT that blog get 55% more web traffic than those that don’t. They also get 70%more leads
  • 63. MARKETING Companies FACT that blog get 55% more web traffic than those that don’t. 57% They also get 70%more of companies leads have acquired a customer through their blog.
  • 64. fanta marketing sy B2B companies don’t need to waste their time on
  • 65. MARKETING FACT 39% of B2B companies using Twitter have acquired new customers from it.
  • 66. MARKETING FACT 41% of B2B companies using Facebook have acquired new customers from it. 39% of B2B companies using Twitter have acquired new customers from it.
  • 67. fantmarketing asy You can rely on email to be the workhorse of your online marketing efforts. 67
  • 68. MARKETING FACT Your email database expires at a rate of 25% per year
  • 69. MARKETING Gmail Priority Inbox & other tools are pushing your automated FACT emails to the bottom of the inbox. Your email database expires at a rate of 25% per year
  • 70. fantas marketing y Email is still one of the most effective ways of communicating with prospects. 70
  • 71. MARKETING FACT Email usage is declining by as much as 59% across all age groups
  • 72. MARKETING FACT US internet users 3X more spend minutes on blogs & social networks than on email Email usage is declining by as much as 59% across all age groups
  • 73. fantasy marketing Optimizing for mobile devices isn’t worth the effort. 73
  • 74. 35% of Americans own a smartphone. MARKETING FACT
  • 75. By YE2011, that figure will rise to 50% 35% of Americans own a smartphone. MARKETING FACT
  • 76. By YE2011, that figure will rise to 50% 86% 35% of Americans of C-level executives have smartphones. own a smartphone. MARKETING FACT
  • 77. By YE2011, that figure will rise to 50% 86% 35% of Americans of C-level executives have smartphones. own a smartphone. The majority of MARKETING them say it’s their primary FACT communication tool.

Editor's Notes

  1. DPS: Love this slide.
  2. WHY I FOUNDED ONEFORTY: Make sense of the exploding and confusing ecosystem of tools for businesses using Twitter that I was working with in my consulting.
  3. You, of course, have more brains than money.
  4. We used to have to look to authority for everything…
  5. Now we look to each other.
  6. It all starts
  7. And it is PARTICULARLY GOOD at picking up and relaying exceptional stuff.
  8. Marketing has gotten complicated
  9. HubSpot consolidates all the best inbound marketing methods in one spot
  10. HubSpot State of Inbound Marketing Report, 2011
  11. HubSpot State of Inbound Marketing Report, 2011
  12. HubSpot State of Inbound Marketing Report, 2011
  13. HubSpot State of Inbound Marketing Report, 2011
  14. HubSpot State of Inbound Marketing Report, 2011
  15. http://www.mediapost.com/publications/?fa=Articles.showArticle&art_aid=84044http://www.slideshare.net/divyamalik/sound-data-quality-for-crm-presentation (slide 5)http://blog.hubspot.com/blog/tabid/6307/bid/21125/4-Ways-to-Keep-Your-Marketing-Database-Fresh-and-Flourishing.aspx
  16. Comscore, December 2010
  17. The Nielson Company, November 2010
  18. Current penetration: http://techpresident.com/short-post/full-third-american-adults-own-smartphones-pew-study-findsProjection: http://gigaom.com/2010/03/26/1-in-2-americans-will-have-a-smartphone-by-christmas-2011/
  19. Current penetration: http://techpresident.com/short-post/full-third-american-adults-own-smartphones-pew-study-findsProjection: http://gigaom.com/2010/03/26/1-in-2-americans-will-have-a-smartphone-by-christmas-2011/
  20. Current penetration: http://techpresident.com/short-post/full-third-american-adults-own-smartphones-pew-study-findsProjection: http://gigaom.com/2010/03/26/1-in-2-americans-will-have-a-smartphone-by-christmas-2011/
  21. Current penetration: http://techpresident.com/short-post/full-third-american-adults-own-smartphones-pew-study-findsProjection: http://gigaom.com/2010/03/26/1-in-2-americans-will-have-a-smartphone-by-christmas-2011/