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Tying HCAHPS to Talent
 

Tying HCAHPS to Talent

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80% of organizations believe that talent plays a critical role in determining HCAHPS scores. Find out how to define and measure quality of hire and then how to find a retain that top talent.

80% of organizations believe that talent plays a critical role in determining HCAHPS scores. Find out how to define and measure quality of hire and then how to find a retain that top talent.

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    Tying HCAHPS to Talent Tying HCAHPS to Talent Presentation Transcript

    • 1
    • Meet Our Presenter Madeline Laurano Research Director, Talent Acquisition Solutions, within Aberdeen’s Human Capital Management research practice. 2
    • 3
    • Aberdeen Maturity Class Framework P A C E  Best-in-Class Industry Average Laggard What you need to do to become Best-in-Class  What processes you should have in place  What you need to measure  Organizational changes you might want to make  Data / Knowledge management considerations  Technologies you should evaluate 4
    • Our Agenda  Current State of Healthcare  Understanding Your HCAHPS Score  The Role of Talent  Key Recommendations  Considering RPO 5
    • Current State of Healthcare 6
    • Challenges Driving Healthcare Organizations 7
    • Top Concerns of the Modern Healthcare System  Containing Costs  Improving Quality  Identifying the Right Talent  Improving HCAHPS 8
    • 9
    • HCAHPS The intent of the HCAHPS initiative is to provide a standardized survey instrument and data collection methodology for measuring patients' perspectives on hospital care. 10
    • What Impacts HCAHPS Patient Satisfaction Patient Experience Hospital Environment Hospital Talent HCAHPS 11
    • Fast Fact 80% of organizations believe that talent plays a critical role in determining HCAHPS scores 12
    • How Can Talent Influence Your Score? 13
    • Strategies to Improve HCAHPS Scores 14
    • Greatest Influence on HCAHPS…Talent Matters 15
    • Position Most Critical to Improving HCAHPS  Nurses - 85%  Physicians - 8%  Administrative Staff -7% 16
    • The Business Impact Organizations that link HCAHPS with talent were able to improve:  Quality of hire by over 25%  Patient satisfaction by over 16%  Retention of Nurses by over 10% 17
    • Key Recommendations  Quality of Hire must be a priority  Identify the most critical jobs to driving patient satisfaction  Improve recruitment and retention strategies  Invest in providers that can help you achieve this goal through a partnership 18
    • How RPO Can Help 19
    • RPO is Gaining Momentum… 43% of Healthcare organizations are investing in RPO 20
    • Goal in a RPO Investment 21
    • Impact of RPO on the Business 22
    • The Use of RPO for Healthcare 23
    • Key Elements of RPO 24
    • Where to Find Quality Talent?  68% of healthcare organizations are leveraging social media in their recruitment efforts    70% of Care Organizations 69% of Insurance 64% of Biotech Organizations 25
    • Looking Ahead 70% of the healthcare organizations investing in RPO cited identifying gaps between the supply and the demand for talent as a top priority. 26
    • Thanks for your interest in our research! Visit PinstripeHealthcare.com for a complimentary copy of RPO in Healthcare: Improving Quality and Staying Compliant Madeline Laurano Research Director madeline.laurano@aberdeen.com 617-854-5304 27