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Tying HCAHPS to Talent
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Tying HCAHPS to Talent

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80% of organizations believe that talent plays a critical role in determining HCAHPS scores. Find out how to define and measure quality of hire and then how to find a retain that top talent.

80% of organizations believe that talent plays a critical role in determining HCAHPS scores. Find out how to define and measure quality of hire and then how to find a retain that top talent.

Published in: Business

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  • 1. 1
  • 2. Meet Our Presenter Madeline Laurano Research Director, Talent Acquisition Solutions, within Aberdeen’s Human Capital Management research practice. 2
  • 3. 3
  • 4. Aberdeen Maturity Class Framework P A C E  Best-in-Class Industry Average Laggard What you need to do to become Best-in-Class  What processes you should have in place  What you need to measure  Organizational changes you might want to make  Data / Knowledge management considerations  Technologies you should evaluate 4
  • 5. Our Agenda  Current State of Healthcare  Understanding Your HCAHPS Score  The Role of Talent  Key Recommendations  Considering RPO 5
  • 6. Current State of Healthcare 6
  • 7. Challenges Driving Healthcare Organizations 7
  • 8. Top Concerns of the Modern Healthcare System  Containing Costs  Improving Quality  Identifying the Right Talent  Improving HCAHPS 8
  • 9. 9
  • 10. HCAHPS The intent of the HCAHPS initiative is to provide a standardized survey instrument and data collection methodology for measuring patients' perspectives on hospital care. 10
  • 11. What Impacts HCAHPS Patient Satisfaction Patient Experience Hospital Environment Hospital Talent HCAHPS 11
  • 12. Fast Fact 80% of organizations believe that talent plays a critical role in determining HCAHPS scores 12
  • 13. How Can Talent Influence Your Score? 13
  • 14. Strategies to Improve HCAHPS Scores 14
  • 15. Greatest Influence on HCAHPS…Talent Matters 15
  • 16. Position Most Critical to Improving HCAHPS  Nurses - 85%  Physicians - 8%  Administrative Staff -7% 16
  • 17. The Business Impact Organizations that link HCAHPS with talent were able to improve:  Quality of hire by over 25%  Patient satisfaction by over 16%  Retention of Nurses by over 10% 17
  • 18. Key Recommendations  Quality of Hire must be a priority  Identify the most critical jobs to driving patient satisfaction  Improve recruitment and retention strategies  Invest in providers that can help you achieve this goal through a partnership 18
  • 19. How RPO Can Help 19
  • 20. RPO is Gaining Momentum… 43% of Healthcare organizations are investing in RPO 20
  • 21. Goal in a RPO Investment 21
  • 22. Impact of RPO on the Business 22
  • 23. The Use of RPO for Healthcare 23
  • 24. Key Elements of RPO 24
  • 25. Where to Find Quality Talent?  68% of healthcare organizations are leveraging social media in their recruitment efforts    70% of Care Organizations 69% of Insurance 64% of Biotech Organizations 25
  • 26. Looking Ahead 70% of the healthcare organizations investing in RPO cited identifying gaps between the supply and the demand for talent as a top priority. 26
  • 27. Thanks for your interest in our research! Visit PinstripeHealthcare.com for a complimentary copy of RPO in Healthcare: Improving Quality and Staying Compliant Madeline Laurano Research Director madeline.laurano@aberdeen.com 617-854-5304 27