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Pinstripe Healthcare Presents: Innovating For Results - HR’s Role to Lead and Foster Innovation
 

Pinstripe Healthcare Presents: Innovating For Results - HR’s Role to Lead and Foster Innovation

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Top healthcare providers are finding that fostering and rewarding innovation across all functions is leading to significant operational efficiencies and improved patient satisfaction scores. At the ...

Top healthcare providers are finding that fostering and rewarding innovation across all functions is leading to significant operational efficiencies and improved patient satisfaction scores. At the same time, others find themselves falling behind as they struggle to create lasting change in their organizations. During this hour-long session, attendees will hear the best-practice stories of executives and HR leaders that have risen to the challenge, taking incremental steps to create environments in which innovative thinking and delivery are making tangible differences in the lives of employees, patients and their communities.

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    Pinstripe Healthcare Presents: Innovating For Results - HR’s Role to Lead and Foster Innovation Pinstripe Healthcare Presents: Innovating For Results - HR’s Role to Lead and Foster Innovation Presentation Transcript

    • Innovating for ResultsHR’s Role to Lead and Foster Innovation Thursday, April 19, 2012 Content Property of Pinstripe, Inc. 1
    • Introductions & Agenda • Innovation Myth Debunked • What is Innovation • Hiring for Innovation • HR’s RoleAshley GougeVice PresidentPinstripe Healthcare • Q&A Content Property of Pinstripe, Inc. 2
    • Innovation Myths Debunked Content Property of Pinstripe, Inc. 3
    • Innovation Myth #1“Innovationcomes from Fact: Innovation is far more likely topeople who come from a disciplined approach.are creative.” Content Property of Pinstripe, Inc. 4
    • Innovation Myth #2“Innovation isexpensive, Fact: Innovation is more correlated withdemanding resource scarcity. And failure to innovate is truly costly.a lot ofresources.” Content Property of Pinstripe, Inc. 5
    • Innovation Myth #3“Innovation is Fact: New products are quickly copiedcreating a hot and rarely enjoy sustained profits or success.new product.” Content Property of Pinstripe, Inc. 6
    • 10 Types of Innovation 1. Business model 5. Product performance how the enterprise makes money basic features, performance and functionality 2. Networking 6. Product system enterprise’s structure/ extended system that surrounds an offering value chain 7. Service how you service your customers Finance Process. Offering Delivery Business Networking Enabling Core Product Product Service Channel Brand Customer model process process performance system experience 8. Channel how you connect your offerings 3. Enabling process to your customers assembled capabilities 9. Brand how you express your offering’s 4. Core process benefit to customers proprietary processes that add value 10. Customer experience how you create an overall experience for customersLarry.Keeley@doblin.com Content Property of Pinstripe, Inc. 7
    • Healthcare Organizations Must Innovate• Creating an experience for the savvy healthcare consumer.• Design a system that educates and moves us away from “sick care” to truly “health care”• To approach providing healthcare differently• To transition to an organization rewarded for volume to one rewarded for value - quality Content Property of Pinstripe, Inc. 8
    • Hiring for Innovation Content Property of Pinstripe, Inc. 9
    • Innovation Focus Areas PeopleProcesses Culture Content Property of Pinstripe, Inc. 10
    • PeopleDiscovery-driven Delivery-driven• Associating • Analyzing• Questioning • Planning• Observing • Detail-oriented Implementing• Idea Networking • Self-disciplined• Experimenting Different Talents Content Property of Pinstripe, Inc. 11
    • Processes • Its power to differentiate has eroded.Operational • Operational flexibility is essential.Excellence • New insights are needed. • New methods and tools mustis not enough. be embraced. • Processes should be systematically developed encourage the hiring, training, rewarding and promotion of discovery-driven people. Content Property of Pinstripe, Inc. 12
    • Culture • Innovation is everyone’s jobContinue to • Disruption is part of an innovation portfoliobuild a • Create small innovation projectSafe Place teamsto innovate. • Take smart risks in pursuit of innovation • Celebrate wins and losses Content Property of Pinstripe, Inc. 13
    • Fostering Innovation Formula People Delivery-driven Discovery-driven Innovative Ideas Systematic Challenge the status quo Flexible Take smart risksProcesses Culture Content Property of Pinstripe, Inc. 14
    • HR’s Role in Innovation Content Property of Pinstripe, Inc. 15
    • HR’s Opportunity to Lead1. Work across the organization. Content Property of Pinstripe, Inc. 16
    • HR’s Opportunity to Lead1. Work across the organization2. Encourage experimentation & adaptation Content Property of Pinstripe, Inc. 17
    • HR’s Opportunity to Lead1. Work across the organization2. Encourage experimentation & adaptation3. Source, attract, screen and assess for the right talent Content Property of Pinstripe, Inc. 18
    • HR’s Opportunity to Lead1. Work across the organization2. Encourage experimentation & adaptation3. Source, attract, screen and assess for the right talent4. Reach outside of your organization & industry Content Property of Pinstripe, Inc. 19
    • HR’s Opportunity to Lead1. Work across the organization2. Encourage experimentation & adaptation3. Source, attract, screen and assess for the right talent4. Reach outside of your organization & industry5. Seek out partners that will accelerate your innovation Content Property of Pinstripe, Inc. 20
    • Parting Thoughts • Innovation is essential for“Always try survival todayjust one more • Innovation can be …simple • It is about leadership andtime.” commitment - Albert Einstein • Hiring the “right” balance of talent is key Content Property of Pinstripe, Inc. 21
    • Q&A Content Property of Pinstripe, Inc. 22
    • Thank you!“Care aboutsomething Ashley Gougeenough to do agouge@pinstripehealthcare.comsomething (262) 754-5055about it.” pinstripehealthcare.com - Richard Branson Content Property of Pinstripe, Inc. 23