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HR's Impact on Business Imperatives
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HR's Impact on Business Imperatives

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Hospitals and health systems with higher-quality talent selection and management systems had higher HCAHPS scores than their competitors. Find out more on how HR can positively impact a hospitals …

Hospitals and health systems with higher-quality talent selection and management systems had higher HCAHPS scores than their competitors. Find out more on how HR can positively impact a hospitals bottom line.

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  • 1. HR’s Impact on Business Imperatives Facilitated Roundtable Discussion Monday, September 30 & Tuesday, October 1 Content Property of Pinstripe, Inc. 1
  • 2. Session Goals 1.Be open and honest. 2.Challenge and debate. 3.Learn and apply. Content Property of Pinstripe, Inc. 2
  • 3. Participant Introductions • • • • Name Title Company Challenge of the Moment Content Property of Pinstripe, Inc. 3
  • 4. Tying Talent Strategies to Quality Topic Content Property of Pinstripe, Inc. 4
  • 5. Poll Question • Have you aligned your talent strategies to drive your organization’s overall quality metrics? – Yes, fully. – Yes, in theory. – We want to! – Nope. Don’t get me started… Content Property of Pinstripe, Inc. 5
  • 6. Hospitals and health systems with higher-quality talent selection and management systems had higher HCAHPS scores than their competitors. Source: Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) & DDI Global Leadership Forecast. Content Property of Pinstripe, Inc. 6
  • 7. Talent’s True Impact Content Property of Pinstripe, Inc. 7
  • 8. Poll Question • What’s the most “broken” level in your organization? – Talent Acquisition – Employee Engagement – Quality of Care – Patient Satisfaction Content Property of Pinstripe, Inc. 8
  • 9. Tying Talent Strategies to Quality Topic Content Property of Pinstripe, Inc. 9
  • 10. Driving Workforce Productivity Topic Content Property of Pinstripe, Inc. 10
  • 11. Poll Question • What do you think the true cost to the average organization is for each disengaged employee? – No direct cost to the organization. – Cost of their salary. – The result of a time-consuming mathematical formula I don’t have time to solve. – Priceless. Content Property of Pinstripe, Inc. 11
  • 12. Every disengaged employee adds $13,000 per year in costs, and every 1% improvement in engagement results in a 2-3% increase in revenue. Source: Gallup Employee Engagement Index Content Property of Pinstripe, Inc. 12
  • 13. Good People are Great for Business How much more does a high performer generate annually than an average performer? Increased productivity in operations roles Increased profit in management roles Increased revenue in sales roles Source: McKinsey & Company Content Property of Pinstripe, Inc. 13
  • 14. Poll Question • What is your organization’s primary driver of employee engagement? – Positive managerial relationships – Pride in the company/brand reputation – Challenging and rewarding work – Compensation & incentives Content Property of Pinstripe, Inc. 14
  • 15. Driving Workforce Productivity Topic Content Property of Pinstripe, Inc. 15
  • 16. Topic Achieving Rapid Deployment Content Property of Pinstripe, Inc. 16
  • 17. Poll Question • What percentage of time do you spend putting out fires vs. planning and strategy? – Fires 10%, Strategy 90% – Fires 25%, Strategy 75% – Fires 50%, Strategy 50% – Fires 75%, Strategy 25% – What’s strategy?? Content Property of Pinstripe, Inc. 17
  • 18. It's a challenge for organizations to understand the total cost of labor, even though it's their biggest cost…it's about measuring the quality of talent and making sure you have the right people with the right competencies and skills in the right job. Source: Jill Schwieters, H&HN Content Property of Pinstripe, Inc. 18
  • 19. Time to Fill Total number of days from opening a requisition to an accepted offer. – Analyze by job family, recruiter and hiring manager – Track quarter-over-quarter and year-over-year Drivers Cost of Drivers • Lack of clarity about required skills • Extended timelines due to hiring manager competing priorities • Post-and-Hope recruiting philosophy • Lost productivity • Premium staff costs incurred • Lost revenue Content Property of Pinstripe, Inc. 19 19
  • 20. Topic Achieving Rapid Deployment Content Property of Pinstripe, Inc. 20
  • 21. Summary HR Metrics Dashboard Content Property of Pinstripe, Inc. 21
  • 22. Sample Executive Scorecard Current Opens Sourced Candidates Recruiter Interviews Hiring Manager Interviews Offers Extended Offers Declined Offers Accepted ## ## ## ## ## ## ## 90 Day Retention ## Recruiter Interviews = ## Average Days Open ## % Sourced ### Hiring Manager Satisfaction % Hiring Manager Interviews = ## Recruiter Interview: HM Interview Candidate Satisfaction ##:## $ HM Interview: Offer Total Hires = ## ##:## Average Cost Per Vacancy Agency & Traveler Costs Locum Tenens Costs Overtime Costs Search Fees Recruitment Marketing Costs $ $ $ $ $ Period from 6/1/2012 through 12/31/2012 Content Property of Pinstripe, Inc. 22
  • 23. Talent’s True Impact Content Property of Pinstripe, Inc. 23

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