Executive Roundtable: Insights on the Global RPO Marketplace
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Executive Roundtable: Insights on the Global RPO Marketplace

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With a new year beginning, the market is faced with the reality of an economic downturn on a global scale. Business leaders across most sectors and geographies have already been forced to make ...

With a new year beginning, the market is faced with the reality of an economic downturn on a global scale. Business leaders across most sectors and geographies have already been forced to make difficult decisions with respect to their workforces, including program cutbacks in areas such as talent development, employee compensation and benefits, and recruitment. As a result, businesses are increasingly sourcing their “people” needs internally.

Even so, there is still significant demand for externally sourced talent, but with the increase in the global labor supply and competition for new RPO business, signs show a “buyer’s market” starting to emerge. These factors give way to important questions: How are suppliers responding to the intense competition? What are the emerging market dynamics? What are the projections for the future of RPO?

Join Everest Group for an engaging Question and Answer session featuring top executives from leading RPO firms, who will share their insights on the RPO marketplace, including market predictions, factors impacting the supplier landscape, buyer trends, and emerging solutions. Registrants will have the opportunity to submit questions to the Panel in advance or during the session.

Panelist(s) Info:
Sue Marks - CEO, Pinstripe
Rosaleen Blair - CEO, Alexander Mann Solutions
Courtney Cook - Head of RPO, Kenexa Europe
Tom Mason - Head of RPO, UK & Ireland, Hudson
Andy Watt - COO, Futurestep
Darryl Conley - Principal, Everest Group
Chris MacKay - Associate Principal, Everest Group

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    Executive Roundtable: Insights on the Global RPO Marketplace Executive Roundtable: Insights on the Global RPO Marketplace Presentation Transcript

    • Executive Roundtable: Insights on the Global RPO Marketplace Webinar February 3, 2009 4:00 PM (GMT) / 11:00 AM (ET)
    • Everest facilitators Darryl Conley Chris MacKay Managing Principal Associate Principal Everest Group, UK & Europe Everest Group, Canada dconley@everestgrp.com cmackay@everestgrp.com Proprietary & Confidential. © 2008 Everest Global, Inc. 2
    • Overview of Everest – our three lines of business Outsourcing Information Strategy Outsourcing & Community Consulting Offshoring Services Research Portfolio of services Leading source for fact- Supports education of the across sourcing lifecycle based outsourcing and industry through an and landscape offshore research informative web portal Advisor of choice for Finance & accounting, Publishes Outsourcing service transformation human resources, IT, Journal and provides programs procurement, and other white papers, webinars, Deep sourcing and BPO functions and surveys functional expertise Offshore captives, Annual Outsourcing locations, and other global Excellence Awards (co- sourcing topics sponsored with Forbes) Proprietary & Confidential. © 2008 Everest Global, Inc. 3
    • RPO Executive Panellists Rosleen Blair Sue Marks Tom Mason Chief Executive Officer Chief Executive Officer Global RPO Practice Lead Alexander Mann Solutions Pinstripe, Inc. Hudson George Vollmer Andy Watt Global RPO Practice Lead Chief Operating Officer Kenexa Futurestep Proprietary & Confidential. © 2009 Everest Group Consulting Ltd. 4
    • To ask a question during the discussion: To ask a question during the event, click the question mark (Q&A) button located on the floating tool bar in the bottom right of your screen. This will open the Q&A Panel Next, type your question in the rectangular space at the bottom and click the Send button Please be sure to keep the default “send to as Panelist”, and your questions will be answered at the end of the presentation as time permits If time does not permit addressing all the questions submitted, we will summarize our responses in a separate document and submit it to all participants Proprietary & Confidential. © 2009 Everest Group Consulting Ltd. 5
    • RPO – a working definition Proprietary & Confidential. © 2009 Everest Group Consulting Ltd. 6
    • RPO is bundled in many instances as part of the scope of end-to-end HRO deals Strategy Key processes Everest Group HRO Taxonomy The “HRO Mountain” Transactional services HR strategy Recruitment Recruiting strategy Employee relations Pre-employment Performance management testing Regulatory and compliance Employment offers/selection Global mobility Employee orientation Training and development Deployment Recruitment and selection Vendor management Compensation Applicant sourcing Benefits Applicant tracking Applicant screening Payroll Employment Employee data management verification HR information systems and reporting Background Employee contact center investigations Source: Everest Research Institute (2009) Proprietary & Confidential. © 2009 Everest Group Consulting Ltd. 7
    • What differentiates RPO providers from HRO providers? RPO Providers HRO Providers Proprietary & Confidential. © 2009 Everest Group Consulting Ltd. 8
    • Within recruitment, judgment-intensive sub-processes get outsourced less often compared to more transactional sub-processes Recruitment sub-process inclusion Sub-process in scope Percentage of buyers Sub-process not in scope Recruiting strategy Pre-employment testing Employment offers/selection Employee orientation Judgment- Deployment intensive Applicant sourcing Applicant tracking Applicant screening Employment verification Background investigations Vendor management Source: Everest Research Institute (2007) Proprietary & Confidential. © 2009 Everest Group Consulting Ltd. 9
    • In general, buyers outsource as a means of generating sustainable value creation Total Value EquationSM (TVE) Impact on people, 10X Impact on the larger HW, SW, facilities, Strategic enterprise, in the vendor spend, etc. 1X impact form of productivity improvement, QoS, .1X Business customer impact satisfaction Direct cost Strategic impact on the enterprise, in the form of revenue uplift, market share, etc. Proprietary & Confidential. © 2009 Everest Group Consulting Ltd. 10
    • What is the impact of the global economic downturn? Proprietary & Confidential. © 2009 Everest Group Consulting Ltd. 11
    • What are the geographic trends in RPO? Proprietary & Confidential. © 2009 Everest Group Consulting Ltd. 12
    • Audience Q&A To ask a question during the event, click the question mark (Q&A) button located on the floating tool bar in the bottom right of your screen. This will open the Q&A Panel Next, type your question in the rectangular space at the bottom and click the Send button Please be sure to keep the default “send to as Panelist”, and your questions will be answered at the end of the presentation as time permits If time does not permit addressing all the questions submitted, we will summarize our responses in a separate document and submit it to all participants Proprietary & Confidential. © 2009 Everest Group Consulting Ltd. 13
    • For more information: Attendees will receive an email with a link to download today’s webinar presentation Please contact Everest Group at: dconley@everestgrp.com, (TEL) +44-203-051-6604 cmackay@everestgrp.com, (TEL) +1-416-865-2033 For additional information on Everest Group and Everest Research Institute, visit us at: http://www.everestgrp.com/ http://www.everestresearchinstitute.com/ Thank you for attending today! Proprietary & Confidential. © 2008 Everest Global, Inc. 14
    • Get the answers today that lead to tomorrow’s success Everest has the resources, experience, and capabilities to provide companies with the strategic intelligence, analysis, and insight that are crucial to making the right decisions in today’s outsourcing marketplace. With the vision of our leadership team, the personal commitment, and indeed, the passion of our professionals to deliver real value to our clients, our organization is unsurpassed in its ability to guide your company’s future success. Everest India Everest Research Institute Ground Floor, Tower A Two Galleria Tower Unitech Business Park 13455 Noel Road, Suite 2100 South City - I, Gurgaon Dallas, TX 75240 National Capital Region U.S.A. India 122001 +1-214-451-3110 +91-124-304-1000 Everest Group Everest Australasia 150 E., 52nd Street, 16th Floor Level 6, 90 Mount Street New York, NY 10022 North Sydney, NSW 2060 U.S.A. Australia +1-646-805-4000 +61-3-9833-1018 Everest Canada Everest UK Everest Netherlands & Continental Europe Everest Australia The Exchange Tower 1st Floor, Accurist House Atrium Building 3rd Floor 409a Wattletree Road 130 King Street West, Suite 1800 44 Baker Street Strawinskylaan 3051 East Malvern Toronto, ON London, W1U 7AL 1007 ZX Amsterdam Melbourne, VIC 3145 Canada M5X 1E3 United Kingdom +31-20-301-2138 Australia +1-416-865-2033 +44-870-770-0270 +61-3-9509-3933 Proprietary & Confidential. © 2008 Everest Global, Inc. 15
    • Executive Bios – Rosleen Blair, Alexander Mann Solutions Widely credited with pioneering the concept of RPO in Europe, Rosaleen has built a business turning over £350 million a year and employing 1,200 people in over 60 countries. Rosaleen certainly leads from the front – her vision and creativity continues to drive the business and its people forward. In the last twelve months, Rosaleen has led Alexander Mann Solutions through a £100 million MBO and the acquisition of the second biggest pureplay RPO provider in the UK, Capital Consulting. Rosaleen was awarded the prestigious Veuve Clicquot Businesswoman of the Year in 2007 and Ernst & Young's London Business Products & Services Entrepreneur of the Year in 2006. Proprietary & Confidential. © 2008 Everest Global, Inc. 16
    • Executive Bios – Sue Marks, Pinstripe Sue Marks is founder and CEO of Pinstripe, Inc., a privately-held HR firm and one of the nation’s top recruitment process outsourcing (RPO) providers. Previously, she established the largest independent staffing company in Wisconsin along with an enterprise-wide RPO firm; both were sold to a Fortune 500 company in 2000. Committed to the entrepreneurial economy and economic development, Sue is the President of Competitive Wisconsin, Inc. and an active member of several boards. She speaks frequently at leading industry conferences, and is the recipient of numerous business awards. Sue earned her Bachelor of Science in business administration from Marquette University and is an annual participant in YPO’s prestigious executive education program at Harvard Business School. Proprietary & Confidential. © 2008 Everest Global, Inc. 17
    • Executive Bios – Tom Mason, Hudson Tom joined Hudson in 2002 as UK Sales Director. In 2005 he assumed responsibility for the recruitment process outsourcing division at Hudson catering for a variety of key client relationships across Europe. In addition to this remit he also heads the Talent Management division within Hudson aiding clients with their strategy for assessment, development and retention of staff. Prior to joining Hudson Tom worked as Sales Director at Resource Solutions and Business Development Manager at MSB. Proprietary & Confidential. © 2008 Everest Global, Inc. 18
    • Executive Bios – George Vollmer, Kenexa text Proprietary & Confidential. © 2008 Everest Global, Inc. 19
    • Executive Bios – Andy Watt, Futurestep Andy Watt is Chief Operating Officer for Futurestep, Korn/Ferry International’s outsourced recruitment subsidiary, and President of the company’s North America team. Andy brings 25 years of experience in the human capital industry to Futurestep. Prior to Futurestep, he was SVP and GM at Kelly Services, during which time he had responsibility for revenues of more than $800 million. He then moved to manage the strategic direction of the professional and technical staffing businesses globally. In another role, Andy grew Kelly’s RPO business from $600 million to more than $1.1 billion. Andy holds a bachelor’s degree in Business Administration from the University of New Haven. He has also completed executive education programs at the University of Michigan Business School and the Massachusetts Institute of Technology. Proprietary & Confidential. © 2008 Everest Global, Inc. 20