This document discusses GE Oil & Gas' DTS BI/Analytics solutions which aim to provide business intelligence and analytics to manage operations rhythm, reduce risks, and create opportunities. The solutions include dashboards and reports to track key performance indicators, metrics, verbatim analysis, and more. This helps reduce the cost of quality year-over-year and increase customer satisfaction scores. The long-term outlook is to create a robust and simplified platform using in-memory database technology to support business needs and drive outcomes.

1. © 2016 General Electric Company - All rights reserved
Oil & Gas DTS BI/Analytics Solutions
Pinky Hajra
GE Oil & Gas, DTS
Simplification|| CoQ || NPS ||
CCM
Sep 21st , 2016

2. O& G DTS BI/Analytics Solutions
• CUSTOMER FOCUS||BE STRATEGIC||START SIMPLE||THINK FAST
PROVIDING DTS BI &
ANALYTICS BUSINESS
SOLUTIONS
MANAGE OP RHYTHM,
REDUCING RISKS & MAKING
OPPORTUNITIES HAPPEN
POW E R E D BY IN -ME MO RY DB & R EA L -TIME DATA R E PLICATIO N
SIMPLIFICATION COST OF QUALITY
EXECUTIVE VIEW, KPI
TRACKING, PROCESS
METRICS, VERBATIM
ANALYSIS
CUSTOMER SOLUTION
AWARENESS TOOL,
VISIBILITY TO POTENTIAL
CONCESSIONS
DTS SIMPLICATION BI/ANALYTICS LANDSCAPE
REDUCTION OF COQ
YOY-50% FROM 2014
TO 2015
DECOMMISSION
OF LEGACY TOOL
SAVING $1 MM/YR
16+ PROJECTS
60+ DASHBOARDS
800+ USERS
NET PROMOTER SCORE CUSTOMER CASE MGMT
INCREASE OF NPS
RESPONSE RATE
FROM 16% TO 50%
CONCESSION
$320K
BENEFITS BENEFITSACTIONS

3. O& G DTS BI/Analytics Solutions
COST OF QUALITY NET PROMOTER SCORE CUSTOMER CASE
MANAGEMENT
• Summary
• Actual/Op Variance
• Trend OP vs Actual
• Analysis Dashboard
• By Category
• Executive Summary
• Survey Count
• Customer NPS Segmentation
• NPS Historical Trend
• NPS Details
• Verbatim Analysis
• Follow-Up Notes
• Trends and Questions
• QMS Reporting
• Report By Survey Status
• Open Case Detail
• Prod Stopped Units
• Managed Downtime
Detailed Report
• Customer Analysis
• Failure Mode-Major
Component Affected &
By Product Type
• No Resolution
• Score Card
• Aging
LONG-TERM OUTLOOK
A robust platform to handle any acquisition or change
in business aligned with O&G EDW landscape and
architecture and drive business outcomes as
highlighted below
2 3 41
SIMPLIFICATION OF BI &
ANALYTICS LANDSCAPE &
ARCHITECTURE
• Leverage the Oracle Exalytics
In-Memory machine market-
leading BI s/w
• In-memory database
technology that allows for the
optimum use of massive
amounts of compute and high
speed memory.
18 Metrics & KPIs18 Metrics & KPIs6 Metrics & KPIs16 Projects & 60 Dashboards
ACTIONS

4. Some Screenshots
NET PROMOTER SCORECOST OF QUALITY
CUSTOMER CASE MANAGEMENT

5. Oil & Gas DTS BI/Analytics Solutions