Virtualization day 08 Pini Cohen EVP & Senior Analyst Architecture & Infrastructure Strategies [email_address] My Blog: : http://pinicohenstki.blogspot.com/

Agenda User testimonies and isues Today - technologies and analysis Tomorrow – Cloud computing is changing everything

User testimonies and isues

Today - technologies and analysis

Tomorrow – Cloud computing is changing everything

What’s the Problem With Infrastructure? Costs too much Too slow Nothing works together Too much stuff Handoffs don’t work Too much theory or too little practice Infrastructure Planning Integration Testing Deployment Installation Operations Application Development IT Managers constantly complain about shortage of personal

Costs too much

Too slow

Nothing works together

Too much stuff

Handoffs don’t work

Too much theory or too little practice

Users Testimonies and Questions - Asset, Regulations CIO Infra manager nightmare – “the guy from TV” Many clients do not have tools for asset management and particularly for metering Some clients start to count the actual usage just before negotiation with the supplier

CIO Infra manager nightmare – “the guy from TV”

Many clients do not have tools for asset management and particularly for metering

Some clients start to count the actual usage just before negotiation with the supplier

Users Testimonies and Questions : Availability, Performance – service to the end user “ Running around the clock" for PC upgrades and installations (sw, memory – etc.) We want better PC and Server availability Who is responsible for change management process? Infrastructure (desktop) team? Or Service Desk Team? PST files in the local PC (backups, managements, regulations)

“ Running around the clock" for PC upgrades and installations (sw, memory – etc.)

We want better PC and Server availability

Who is responsible for change management process? Infrastructure (desktop) team? Or Service Desk Team?

PST files in the local PC (backups, managements, regulations)

Users Testimonies and Questions : Availability, Performance – service to the end user Major problem in large client (10K PC's) is that the variety of application sometimes deployed by the LOB's and not by the IT Example for benefits in configuration management project (SMS) – memory was stolen from the remote office PC CMDB project has discovered 100 NT domains while IT manages only 3 ! “ Too much time for PC provisioning ” Is the application really slow or the user is just complaining for nothing?

Major problem in large client (10K PC's) is that the variety of application sometimes deployed by the LOB's and not by the IT

Example for benefits in configuration management project (SMS) – memory was stolen from the remote office PC

CMDB project has discovered 100 NT domains while IT manages only 3 !

“ Too much time for PC provisioning ”

Is the application really slow or the user is just complaining for nothing?

Users Testimonies and Questions - Security Security threats are growing Security patches distribution dilemma – install the patch quickly (more secure) but the patch itself might case instability compatibility issues Example for SLA for critical patches – examination in 2 weeks distribution in 1 month. Many clients do not have SLA in this area.

Security threats are growing

Security patches distribution dilemma – install the patch quickly (more secure) but the patch itself might case instability compatibility issues

Example for SLA for critical patches – examination in 2 weeks distribution in 1 month. Many clients do not have SLA in this area.

Users Testimonies and Questions –Change Management "Expect the unknown results when installing new patch" Number of changes in large bank (MF environment) 80K a year! Above 50% of problems are related to changes "One week ago we have switched off backup communication line but found out that it was used by application in production"

"Expect the unknown results when installing new patch"

Number of changes in large bank (MF environment) 80K a year!

Above 50% of problems are related to changes

"One week ago we have switched off backup communication line but found out that it was used by application in production"

Users Testimonies and Questions –Green IT Not enough electricity in our datacenter infrastructure – for each new equipment we have to take something out! Currently IT dose not have to pay for the electricity budget but this is changing We have large corporate IT initiative

Not enough electricity in our datacenter infrastructure – for each new equipment we have to take something out!

Currently IT dose not have to pay for the electricity budget but this is changing

We have large corporate IT initiative

STKI IT Model All Rights Reserved @STKI Moshav Bnei Zion, Israel +972 9 7907000 www.stki.info

The Infrastructure Manager Radar Interest using Implementing Virtualization in Production Linux for important systems Linux for critical systems Grid for industrial Specific applications Dealing with MF skills issue Windows Server 2008 64 migration for windows servers Exchange 2007 All Rights Reserved @STKI Moshav Bnei Zion, Israel +972 9 7907000 www.stki.info

Server Virtualization is used mainly for Windows environment. Users should carefully plan the storage performance needed in virtualized environment Typical sizing for production application in Virtual Server environment : 2 CPU (quad) with 16GB RAM for up to 12-20 production applications Market status and Trends – Server Virtualization All Rights Reserved @STKI Moshav Bnei Zion, Israel +972 9 7907000 www.stki.info

Server Virtualization is used mainly for Windows environment.

Users should carefully plan the storage performance needed in virtualized environment

Typical sizing for production application in Virtual Server environment : 2 CPU (quad) with 16GB RAM for up to 12-20 production applications

Server Ratios - Windows Number of Windows Servers (logical ) per System member In Israel from 35 per FTE in rather small but geographically distributed organization to 180 per FTE in large well managed organization. Median is 90 Windows Servers (logically) per FTE Windows Server growth is huge Many clients claimed they are understaffed – not able to perform the patches on time, capacity planning, consolidation project is too slow, keeping track of all changes, etc. STKI observation – Virtualization has potential of savings but must start with adequate resources (staff). Source: STKI All Rights Reserved @STKI Moshav Bnei Zion, Israel +972 9 7907000 www.stki.info

Number of Windows Servers (logical ) per System member

In Israel from 35 per FTE in rather small but geographically distributed organization to 180 per FTE in large well managed organization. Median is 90 Windows Servers (logically) per FTE

Windows Server growth is huge

Many clients claimed they are understaffed – not able to perform the patches on time, capacity planning, consolidation project is too slow, keeping track of all changes, etc.

STKI observation – Virtualization has potential of savings but must start with adequate resources (staff).

STKI IT Model All Rights Reserved @STKI Moshav Bnei Zion, Israel +972 9 7907000 www.stki.info

The Infrastructure Manager Radar Interest using Implementing VISTA Office 2007 Application streaming SBC for Niche projects SBC as complete PC replacement Image Management Projects - BDD Backup solution for Laptops VDI Blade PC All Rights Reserved @STKI Moshav Bnei Zion, Israel +972 9 7907000 www.stki.info

VDI – Virtual Desktop Infrastructure Source: Citrix All Rights Reserved @STKI Moshav Bnei Zion, Israel +972 9 7907000 www.stki.info Streaming

New delivery model: Virtual Software Appliances Virtual Appliances: pre-wired, pre-configured, production-ready software stack packaged inside virtual machine images designed to run under a VM hypervisor Contains customization logic May contain management agents Associated meta-data manifest describing capabilities and requirements Appliances Virtualization Virtual Appliance Source: IBM research.ihost.com/mw07/MiddlewareKeyNote_4.ppt All Rights Reserved @STKI Moshav Bnei Zion, Israel +972 9 7907000 www.stki.info Middleware Operating System Image Resource Definition Middleware Operating System Image Resource Definition Virtual Machine

Virtual Appliances: pre-wired, pre-configured, production-ready software stack packaged inside virtual machine images designed to run under a VM hypervisor

Contains customization logic

May contain management agents

Associated meta-data manifest describing capabilities and requirements

PC Support Ratios and TCO PC First Level Support Ratios: Israel – from 150 users per Help Desk FTE (rather autonomic organization) to 700 users per Help Desk FTE in centralized (from image point of view) organization. Median is 350 users per Help Desk FTE First Level success ratios are between 70% to 90% and even more Success ratio of 90% does not necessarily indicate efficient support (many recurring incidents…) PC Second Level support Ratios variation is very big since in some organizations the field technicians are part of new system implementation, some are responsible for HW (and some not…) Source: STKI All Rights Reserved @STKI Moshav Bnei Zion, Israel +972 9 7907000 www.stki.info

PC First Level Support Ratios: Israel – from 150 users per Help Desk FTE (rather autonomic organization) to 700 users per Help Desk FTE in centralized (from image point of view) organization. Median is 350 users per Help Desk FTE

First Level success ratios are between 70% to 90% and even more

Success ratio of 90% does not necessarily indicate efficient support (many recurring incidents…)

PC Second Level support Ratios variation is very big since in some organizations the field technicians are part of new system implementation, some are responsible for HW (and some not…)

What is Cloud Computing? 4+ billion phones by 2010 Web 2.0-enabled PCs, TVs, etc. Businesses, from startups to enterprises 1. data and services reside in massively scalable data centers 2. accessed from any connected devices over the internet . All Rights Reserved 2008@STKI Moshav Bnei Zion, Israel +972 9 790 7000 www.stki.info

What Customers Have Been Waiting For Source: VMWARE Cloud Provider On Premise Data Center Other? Linux Windows App App

Amazon EC2 Source: http://aws.amazon.com/ec2/#pricing

Cloud ROA - example Problem 17K pages of Hillary Clinton’s White House schedule published as unsearchable PDF Convert images into searchable text and deliver them within the same day news cycle Insufficient internal IT resources Solution Host user-provided OCR tools on Amazon Elastic Compute Cloud (EC2) Service Acquire needed compute time using Amazon’s pay- as-you-go pricing Result Conversion completed in 9 Hours on 200 virtual processors Used 1,407 hours of virtual machine time for a final expense of $144.62 Source: http://www.dla.mil/j-6/dlmso/elibrary/documents/COIForum08/DealingWithLargeData_COI_Forum_Oct08.pdf

Problem

17K pages of Hillary Clinton’s White House schedule published as unsearchable PDF

Convert images into searchable text and deliver them within the same day news cycle

Insufficient internal IT resources

Solution

Host user-provided OCR tools on Amazon Elastic Compute Cloud (EC2) Service

Acquire needed compute time using Amazon’s pay- as-you-go pricing

Result

Conversion completed in 9 Hours on 200 virtual processors

Used 1,407 hours of virtual machine time for a final expense of $144.62

Types of (infra) Cloud Computing Source: http://blog.skytap.com/2008/10/the-cloud-wars-who-will-win/

Monitor and Control QoS with vCenter AppSpeed Policies (SLA) Quality of Service 99.9% Uptime Fault Protection Encryption Enabled Monitor application performance from end-user perspective Collect and correlate across tiers and in VI Automated SLA management Enables proactive detection of end user performance issues Integration with VI enables root cause and remediation 55 Users 2 Servers 1 Database ü ü ü 75 Users 4 Servers

Monitor application performance from end-user perspective

Collect and correlate across tiers and in VI

Automated SLA management

Enables proactive detection of end user performance issues

Integration with VI enables root cause and remediation

Announcing VMware vCloud VMware Customers vCloud virtual datacenter OS Abstraction Aggregation Allocation Broad Application Support Service Partner Ecosystem Cloud vServices

STKI recommendation Server Virtualization is mainstream Evaluate Virtualization for desktops as part of your complete desktop solution: SBC, Application Streaming, etc. Taste the New World in CloudSAAS initial project. Huge mind set is required.

Server Virtualization is mainstream

Evaluate Virtualization for desktops as part of your complete desktop solution: SBC, Application Streaming, etc.

Taste the New World in CloudSAAS initial project. Huge mind set is required.

Thank you Pini Cohen EVP & Senior Analyst Architecture & Infrastructure Strategies [email_address] My Blog: : http://pinicohenstki.blogspot.com/