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Summit 2011 infra_servers_clients

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Servers, Clients, VDI, Win7 Office 2010 migration

Servers, Clients, VDI, Win7 Office 2010 migration

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Summit 2011 infra_servers_clients Summit 2011 infra_servers_clients Presentation Transcript

  • ; The Gap! Pini Cohen EVP pini@stki.infoPini Cohen’s work Copyright 2011 @STKIDo not remove source or attribution from any graphic or portion of graphic
  • Agenda• Major Trends and Issues• Development and SOA• ESM BSM CMDB• DBMS and DATA• Platforms – Servers• Clients• Storage Source: http://astonguild.org.uk/files/NEW_MENU_FRONT_RGB%5B1%5D.jpg Pini Cohen’s work Copyright 2011 @STKI Do not remove source or attribution from any graphic or portion of graphic
  • Mini Agenda - Platforms• Fabric Computing• Green Capacity• Mac servers• Server virtualization issues and vendors• Platform staffing ratios• Server production ratios• Vendor Ratings Pini Cohen’s work Copyright 2011 @STKI 3 Do not remove source or attribution from any graphic or portion of graphic
  • Technologies Maturity Model 2011 ServersBusiness Value Investment IT Project to make money Pure Cloud Business Server Servers Project Cut costs, Increase Virtualization productivity for Prod Multi domain Automation Linux Server UnixMF Legacy Quantum Commodity IT Servers consolidation Unified Computer Services Fabric Specific domain Computing Investment Automationfor regulations Using Implementing Looking Pini Cohen’s work Copyright 2011 @STKI Do not remove source or attribution from any graphic or portion of graphic
  • Fabric Computing• The Goal is to create a very flexible, elastic infrastructure on which a variety of applications can be easily provisioned and efficiently operated.• Interconnected nodes that look like a weave or a fabric when viewed collectively from a distance• The main advantages of fabrics are that a massive concurrent processing combined with a huge, tightly-coupled address space makes it possible to solve huge computing problems and that they are both scalable and able to be dynamically reconfigured• Challenges include a non-linearly degrading performance curve, whereby adding resources does not linearly increase performance which is a common problem with parallel computing and maintaining security. Source: wikipedia STKI modifications http://en.wikipedia.org/wiki/Fabric_computing#cite_note-fabrics-1 and http://forums.juniper.net/t5/Architecting-the-Network/Fabric-Computing-Gartner-s-view-for-the-future-of-the-datacenter/bc-p/75834 Pini Cohen’s work Copyright 2011 @STKI 5 Do not remove source or attribution from any graphic or portion of graphic
  • Instead of “islands” of servers… Data Groupware BPM Accounting Billing Compliance Portal Mining ManagementCPU RAM CPU RAM CPU RAM CPU RAM CPU RAM CPU RAM CPU RAMHBAHBA HBA HBA HBA HBA HBA HBA HBA HBA HBA HBA HBA HBAKVM KVM KVM KVM KVM KVM KVM NIC NICNICNIC NIC NIC NIC NIC NIC NIC NIC NIC NIC NIC Database ERP CRM Email Business Data RiskApplication Intelligence Warehouse ManagementCPU RAM CPU RAM CPU RAM CPU RAM CPU RAM CPU RAM CPU RAMHBAHBA HBA HBA HBA HBA HBA HBA HBA HBA HBA HBA HBA HBAKVM KVM KVM KVM KVM KVM KVM NIC NICNICNIC NIC NIC NIC NIC NIC NIC NIC NIC NIC NIC Source: egeneraNetwork Storage KVM Pini Cohen’s work Copyright 2011 @STKI Do not remove source or attribution from any graphic or portion of graphic
  • A “pool” of computing resources! Data Groupware BPM Accounting Billing Compliance Portal Mining ManagementCPU RAM CPU RAM CPU RAM CPU RAM CPU RAM CPU RAM CPU RAMKVM KVM KVM KVM KVM KVM KVM HBAHBAHBA HBA HBA HBA HBA HBA HBA HBA HBA HBA HBA HBA NICNICNIC NIC NIC NIC NIC NIC NIC NIC NIC NIC NIC NIC Database ERP CRM Email Business Data RiskApplication Intelligence Warehouse ManagementCPU RAM CPU RAM CPU RAM CPU RAM CPU RAM CPU RAM CPU RAM HBAHBAHBA HBA HBA HBA HBA HBA HBA HBA HBA HBA HBA HBAKVM KVM KVM KVM KVM KVM KVM NIC NICNICNIC NIC NIC NIC NIC NIC NIC NIC NIC NIC NIC Source: egeneraNetwork Storage KVM Pini Cohen’s work Copyright 2011 @STKI Do not remove source or attribution from any graphic or portion of graphic
  • A “pool” of computing resources! Data Groupware BPM Accounting Billing Compliance Portal Mining Management CPU RAM CPU RAM CPU RAM CPU RAM CPU RAM CPU RAM CPU RAM Database ERP CRM Email Business Data Risk Application Intelligence Warehouse Management CPU RAM CPU RAM CPU RAM CPU RAM CPU RAM CPU RAM CPU RAMControl HBA HBA KVM KVM NIC NIC Source: egeneraBlades Network Storage Management Pini Cohen’s work Copyright 2011 @STKI Do not remove source or attribution from any graphic or portion of graphic Portal
  • A “pool” of computing resources! Data Groupware BPM Accounting Billing Compliance Portal Mining Management CPU RAM Database CPU RAM CPU RAM CPU RAM CPU RAM Business CPU RAM Data CPU RAM Risk Application ERP CRM Email Intelligence Warehouse Management CPU RAM CPU RAM CPU RAM CPU RAM CPU RAM CPU RAM CPU RAMControl HBA HBA KVM KVM NIC NIC Source: egeneraBlades Network Storage Management Pini Cohen’s work Copyright 2011 @STKI Do not remove source or attribution from any graphic or portion of graphic Portal
  • A “pool” of computing resources! Data Groupware BPM Accounting Billing Compliance Portal Mining Management Database Business Data Risk Virtual Application ERP CRM Email Intelligence Warehouse Management Servers Virtualization Layer CPU RAM CPU RAM CPU RAM CPU RAM CPU RAM CPU RAM CPU RAM Stateless RAM CPU CPU RAM CPU RAM CPU RAM CPU RAM CPU RAM CPU RAMProcessing Blades High-Speed Low Latency Fabric Switch Control HBA HBA KVM KVM NIC NIC Source: egenera Blades Network Storage Management Pini Cohen’s work Copyright 2011 @STKI Do not remove source or attribution from any graphic or portion of graphic Portal
  • Results of Blade EverythingThe industry’s most complete portfolioEnclosures A Full Range of 2P and 4P Blades Server Blades Workstation Storage Blades Blades Unified Management Choice of Power Services Assessment Implementation SupportInterconnect choices for LAN, SAN, and Scale-Out ClustersVirtual Connect LAN Ethernet NICs SAN Fibre Channel InfiniBand 4X DDR
  • FlexPod for VMwareVMware vSphere 1 Rack Data Center SolutionVMware vSphere Enterprise Plus 30 Westmere CPUs (180 cores)VMware vCenter Standard 2 TB server memory (up to 4 TB) 40-Gbps interconnect (4x 10 GE)Cisco® Unified Fabric 512-GB SSD storage cache2 Cisco Nexus® 5548 with fabric services 42 TB storage (per 3 FlexPod configurations)2 Cisco Nexus 1010 and 1000V 1 Enterprise IT Infrastructure For an organization of 1500 usersCisco UCS Platform with a mixed workload of:2 Cisco UCS 6120XP Fabric Interconnect  VMware View 4.5 (MS Windows 7)3 Cisco UCS 5108 Blade Server Chassis  MS Exchange 20109 Cisco UCS B-250 M2 plus VIC  MS SharePoint 20106 Cisco UCS B-200 M2 plus VIC  MS SQL Server 2008 R2  Plus headroom for more applicationsNetApp FAS3210A4 NetApp DS2246 450-GB SAS shelves2 256-GB flash cache Two classes of computing2 10-Gbps IP interfaces supporting dense memory and4 4-Gbps Fibre Channel interfaces general virtualized workloadsNetApp complete bundle © 2010 NetApp, Cisco, and VMware. All Rights Reserved. C97-633489-00 12
  • The race for green capacity - iDataPlex Rack -vs.- Standard 19” Rack  Rack is rotated 90 – Half-depth, front-access servers. • Low airflow impedance. • Servers located side-by-side. • Doubles server density in similar footprint.  100U Rack – 84U for Nodes, etc. – 16U for switches, etc.(vertical) 1280mm 444 x 700mm 444 x 700mm 1050mm 1200mm 1020mm 446 x 520mm 446 x 520mm w/RDHx) 600mm (840mm Pini Cohen’s work Copyright 2011 @STKI Source: IBM13 Do not remove source or attribution from any graphic or portion of graphic
  • Pini Cohen’s work Copyright 2011 @STKIDo not remove source or attribution from any graphic or portion of graphic
  • Mac OS X Server + Mac HW! Pini Cohen’s work Copyright 2011 @STKI 15 Do not remove source or attribution from any graphic or portion of graphic
  • The role of System is changing• The “System” is changing: – From HW and OS centric that is focused on the particular platform – To integration between systems, connectors and XML• More “business process” oriented – need to know what the application is doing and what is the business process even before installing a patch Pini Cohen’s work Copyright 2011 @STKI 16 Do not remove source or attribution from any graphic or portion of graphic
  • Server Virtualization is the King Source: http://www.phoenixmasonry.org/images/King_Solomon.jpg Pini Cohen’s work Copyright 2011 @STKI Do not remove source or attribution from any graphic or portion of graphic
  • At What stage are You? Separate Consolidate Mutualise Automate Liberate DC consolidation & Disaster Recovery Virtual Desktop InfrastructureSource: F5 virtualization Bus. Continuity Cloud projects Dynamic Application projects (migration, Provisioning SLA Management new services) Server On demand On demand Application control (& Cloud) Test & Dev Consolidation capacity Datacenter Virtual Desktop Infrastructure Pini Cohen’s work Copyright 2011 @STKI Do not remove source or attribution from any graphic or portion of graphic
  • Enterprise Virtualization to Cloud Maturity ModelSeparate Consolidate Aggregate Automate LiberateTest and Development Server Capacity Self-Managing Enterprise Computing Consolidation On Demand Datacenters Clouds On and Off Premise Private Public Source: F5 Pini Cohen’s work Copyright 2011 @STKI Do not remove source or attribution from any graphic or portion of graphic
  • Server Virtualization Vendors• VMWARE is the King• Microsoft is trying very hard.  Selected hyperV clients (some not only hyperV) : Tel-Aviv Municipality, Israel Navy, Tehila, Leumi Card, Bituach Leumi, Rashut Sdut Hateufa, Eliara, Leumit Health, Clalit Health, Mercantile Bank, Mekorot, Hadassa, Orbotech, Israel Police, Ayalon Roads, Frutarom, Nice, Poria Hospital, Municipality of Ramat Gan, Israel foreign Affairs.• Microsoft will grow its share but will not threaten VMWARE in the near future. Redhat (Kumranet) and Citrix (Xen) have also technically good solutions.• The Key for Microsoft is Management and Automation (Microsoft System Center Virtual Machine Manager Self-Service, Opalis, etc.) Pini Cohen’s work Copyright 2011 @STKI Do not remove source or attribution from any graphic or portion of graphic
  • Server Virtualization Issues• Define business QOS to application. For example – in high load give CRM guests better resources (CPU, Storage, Network)• Define procedures and use them in different environments different servers• Monitoring – is 100% CPU “real” number? Is 50% CPU “real” number”?• DuplicateAdd server if needed• Capacity planning• Mapping the relationships between application workloads, physical and virtual servers and the attached storage Pini Cohen’s work Copyright 2011 @STKI Do not remove source or attribution from any graphic or portion of graphic
  • Adding another server- not that easy…• Example: adding Websphere server to cluster:  Use a text editor to open the wpconfig.properties file.  Windows and UNIX location: portal_server_root/config/wpconfig.properties  Ensure that the following properties are uncommented and specify appropriate values:  ClusterName property: Specify the name of the cluster to which you are adding the node.  ServerName property: Specify the cluster member name you want to use when adding this node to the cluster. Important: The cluster member name you specify for this property must be unique within the cell and cannot have the same value as the ServerName property on the primary node or other secondary nodes.  PrimaryNode property: Verify that the value for this node is false.  Add the node to the cluster.  Windows and UNIX: Run the following command from the portal_server_root/config directory: – Windows: WPSconfig.bat cluster-setup -DWasPassword=password – UNIX: ./WPSconfig.sh cluster-setup -DWasPassword=password  Click the application server name for the secondary node.  Click Ports under the Communications settings, and verify the port number listed for the WC_defaulthost port.  Click Servers > Cluster Topology to view the updated cluster topology.  Regenerate the Web server plug-in.  Regenerate the Web server plug-in using the deployment manager administrative console.  If you are using a remote Web server, copy the updated plug-in configuration file (plugin-cfg.xml) to the Web servers plug-in configuration directory.  Stop and start the Web server.  Restart all cluster members, where each cluster member is a single application server in the cluster. Pini Cohen’s work Copyright 2011 @STKI Do not remove source or attribution from any graphic or portion of graphic Source: http://publib.boulder.ibm.com/infocenter/wpdoc/v6r0/index.jsp?topic=/com.ibm.wp.ent.doc/wpf/clus_install_addmember_horiz.html
  • The Unbearable Lightness of Virtualization• Before- when needing a server you’ve need to: plan (space, electricity , cooling), negotiate, order, wait for shipment, install, ….• Now – 8 minutes and you’ve got up and running server!• So now if you have some kind of problem or something is stuck you might try to add more servers. Maybe this will solve the issue.• This means developmentarchitecture has to work less in certain architecture scenarios (performance, scalability, availability)• But what about: – Good SW development – finding whats wrong and not just adding more servers – Licensing – Monitoring – Storage, Backups – Complexity! Pini Cohen’s work Copyright 2011 @STKI Do not remove source or attribution from any graphic or portion of graphic
  • Server Ratios - Windows• Number of Windows Servers (logical ) per System member Per FTE All Win Prod Win Servers Servers 25 percentile 92servers 47servers Median 122 Servers 67 Servers 75 percentile 200 Servers 100 servers – Median about the same compared to last year but both 25% percentile and 75% percentile increased at about 15% – Server is either physical or virtual – This includes SBC (CitrixWTSJetro) support• For development environment’s ratios can grow up to 600 Servers per FTE• Organizations with 100% identical servers in branches can get ratios of 1:500 servers per FTE Source: STKI Pini Cohen’s work Copyright 2011 @STKI Do not remove source or attribution from any graphic or portion of graphic
  • Percent of Production Windowsserver from all Windows servers Percent of prod servers 25 percentile 50% Median 62% 75 percentile 75% Server is either physical or virtual Source: STKI Pini Cohen’s work Copyright 2011 @STKI Do not remove source or attribution from any graphic or portion of graphic
  • Server Ratios –Unix Linux• Number of Unix (OS) and Linux servers per System member: Per FTE Unix Linux Servers 25 percentile 15servers Median 35 Servers 75 percentile 50 Servers• Roughly same ratios as last year’s data• Virtualization is used much less in Unix then in WindowsLinux• Good metric for Unix is hard to find: – Per CPU (but there are machines with many virtual OS on each CPU) – Per OS (but there are sometimes huge machines with 1 OS) – Per physical server Source: STKI Pini Cohen’s work Copyright 2011 @STKI Do not remove source or attribution from any graphic or portion of graphic
  • NOC, Operators Ratio• Number of Open production servers per NOC person: Per FTE Unix Linux Servers 25 percentile 15servers Median 46 Servers 75 percentile 80 Servers• Large variety since there is large variety in NOC operations• MF, AS/400, OpenVMS – not included in the count but add lots of load Source: STKI Pini Cohen’s work Copyright 2011 @STKI Do not remove source or attribution from any graphic or portion of graphic
  • NOC (Network Operation Center), Operators, “Gesher”• Huge variety of NOC responsibility: – Look only at monitoring screens – Batch operations (both production Control-M, FTP, and infra such as backup) – Change management – Service desk during night – Physical room – electricity, cooling• Mostly 7*24 withwithout Saturday• In organizations with no NOC the Service Desk will have to look at the monitoring screens Pini Cohen’s work Copyright 2011 @STKI 28 Do not remove source or attribution from any graphic or portion of graphic
  • Market Status and Recommendations• Users are using these integrators (support, maintenance) in Servers-Platform Open area:•HP• EMET• WE IBM Malam-Team• Matrix (both for Redhat and Infra) One1• PenguinIT CCC Pini Cohen’s work Copyright 2011 @STKI Do not remove source or attribution from any graphic or portion of graphic
  • Israel Market Positioning – Industry Standard Processors X86 including blades (Intel AMD) HP IBMLocal Support DELL Cisco This analysis should be used with its supporting documents – specifically for Dell and CISCO positioning Israeli Market Presence Pini Cohen’s work Copyright 2011 @STKI Do not remove source or attribution from any graphic or portion of graphic
  • CISCO UCS selected clients• Amdocs (project), Nice, Discount Bank, Yes, Bezeqint, Interwize, Vishay, IRRATIONAL SOLUTIONS, Foris, Smile 012 Pini Cohen’s work Copyright 2011 @STKI 31 Do not remove source or attribution from any graphic or portion of graphic
  • Cisco• Cisco has certainly “pumped new blood” into the mature server market• Many clients see the benefit in unified (fabric) computing where compute storage and networks are provisioned together in agile manner. Cisco is perceived by many clients as a leader in this trend.• Users expect the rest of the players to follow.• Still, users want standardization and in HPIBM dominant market many users will go to Cisco new only at good price tag off HPIBM offering.• Cisco is not always able to come with this kind of price tag. Large network deals can help the client in this perspective.• Users say – “I did not take Cisco now but I will reconsider in 3 years” Pini Cohen’s work Copyright 2011 @STKI 32 Do not remove source or attribution from any graphic or portion of graphic
  • Dell• Dell has very good name for its reliability and for its “value per money” proposition• However in the Blades market Dell was a bit late (functionality, certifications, marketing, etc.) and this led to “Dell lovers” to prefer HP or IBM in Blades.• Currently Dell is not considered “well established” Blades player in Israel but it has the potential for regaining this position Pini Cohen’s work Copyright 2011 @STKI 33 Do not remove source or attribution from any graphic or portion of graphic
  • Israel Market Positioning -Unix IBM HPLocal Support Many clients ask themselves about the future of SUN Oracle/ SUN This analysis should be used with its supporting documents Israeli Market Presence Pini Cohen’s work Copyright 2011 @STKI Do not remove source or attribution from any graphic or portion of graphic
  • About Unix positioning• Users perceive IBM as the leader from technology point of view• Several time during the survey I heard: – “All are bad” – “I will give you the rating but I’m not buying more Unix machine- just moving to Linux” Pini Cohen’s work Copyright 2011 @STKI 35 Do not remove source or attribution from any graphic or portion of graphic
  • Agenda• Major Trends and Issues• Development and SOA• ESM BSM CMDB• DBMS and DATA• Platforms – Servers• Clients• Storage Source: http://astonguild.org.uk/files/NEW_MENU_FRONT_RGB%5B1%5D.jpg Pini Cohen’s work Copyright 2011 @STKI Do not remove source or attribution from any graphic or portion of graphic
  • Technologies Maturity Model 2011– End Point DevicesBusiness Value Investment Mobileto make money Devices MAC for the Business Microsoft IT ProjectCut costs, Increase Traditional BPOS productivity SBC for niche VDI Pure Business environment Application Project virtualization OfficeCommodity IT 2007 Windows 7 Services Software Appliances Investmentfor regulations Using Implementing Looking Pini Cohen’s work Copyright 2011 @STKI Do not remove source or attribution from any graphic or portion of graphic
  • Mini agenda – Clients• Desktop virtualization• Zero Client• Keyboard Projection• SW update cycle status (Windows Office)• Bring Your Own PC• Graphics processing unit programming• Clients support staffing ratio• Vendor ratings Pini Cohen’s work Copyright 2011 @STKI 38 Do not remove source or attribution from any graphic or portion of graphic
  • Desktop Virtualization• The hottest buzz!• Major pros:  Application Compatibility – no effort is needed – especially from the development team  More personalization  Will enable in the future public cloud• Major cons:  Cost (VDI license, VDA, infrastructure)  Maturity (Dedup in Storage, updating master in none-persistence environment, etc.)  New technologies are needed for application distribution• STKI take: as Desktop Virtualization and Cloud concept will mature Desktop Virtualization will appear strategic desktop delivery mechanism Pini Cohen’s work Copyright 2011 @STKI Do not remove source or attribution from any graphic or portion of graphic
  • VDI – not so fast!Pini Cohen’s work Copyright 2011 @STKI 40Do not remove source or attribution from any graphic or portion of graphic
  • Desktop Virtualization• Although Application Compatibility is major advantage of Desktop virtualization, there are still some (minor) compatibility issues:  When the name of the desktop has some importance to the application – the default naming convention of the VDI infrastructure is not applicable  In default VDI implementation SID (Security IDentifier) is reused and this can cause problems with several inventory systems Pini Cohen’s work Copyright 2011 @STKI Do not remove source or attribution from any graphic or portion of graphic
  • Desktop Virtualization• Different organizations will look at Desktop virtualization differently:  Organization with well manages and secured desktop environment – delivering one PC image to all employees by the IT service desk with good SLA  Organization with several images to several locations employee types, different security mechanizms, Second level support staff must come to the employee, with too much autonomy to the LOB departments• IT organization should be very clear with the desktop virtualization project targets (Business continuity, better security) .• Currently there Desktop Virtualization is no a silver bullet (ROI, TCO) to all organization. Pini Cohen’s work Copyright 2011 @STKI Do not remove source or attribution from any graphic or portion of graphic
  • Zero or Ultra-thin client• No longer runs a full operating system: the kernel instead merely initializes the network, begins the networking protocol, and handles display of the servers output. (Wikipedia)• Pano Zero Client “ .. no CPU, no memory, no operating system, no drivers, no software and no moving parts” Pini Cohen’s work Copyright 2011 @STKI 43 Do not remove source or attribution from any graphic or portion of graphic
  • Zero ClientsWhat is a zero client?• A simple appliance which connects users into one hosted environmentWhat experience does a zero client deliver?• Quickly and seamlessly transports users into their corporate environmentWhat expectations have been established for zero clients?• Client-side setup is either completely automated or not required• Endpoint management is either completely automated or not required• The desktop device is expected to be small, energy efficient, affordable, and fast bootWho would want a zero client?• Practical for modern SBC or VDI owners with user populations connecting into one corporate environment Source: HP Pini Cohen’s work Copyright 2011 @STKI Do not remove source or attribution from any graphic or portion of graphic
  • value propositionWhat are the user benefits of a zero client?• The user is quickly transported into their corporate environment upon boot• The complexity of a local UI and connection launch is eliminatedWhat are the IT administrator benefits of a zero client?• Client-side setup is either fully automated or eliminated• Desktop endpoints are generic with low power consumption• No desktop management infrastructure is required• ISV host resources are maximized for true centralized ITWhat are the limitations of a zero client?• No legacy host support, e.g. Unix, Sun, IBM mainframes, etc.• No local web browsing or Java support• Users cannot connect to multiple host environments• Does not support wireless or VPN connections Source: HP Pini Cohen’s work Copyright 2011 @STKI Do not remove source or attribution from any graphic or portion of graphic
  • User ExperienceTRADITIONAL THIN CLIENT A Boot Local UI Connect Pre-Configured Locally OR Inherited Config Remotely A Login Begin Work Source: HP Pini Cohen’s work Copyright 2011 @STKI Do not remove source or attribution from any graphic or portion of graphic
  • User experienceZERO CLIENT Boot Connect & Login Begin Work Check for Check for Settings Retained New Client Kit New Config File Source: HP Pini Cohen’s work Copyright 2011 @STKI Do not remove source or attribution from any graphic or portion of graphic
  • Projection keyboardPini Cohen’s work Copyright 2011 @STKI 48Do not remove source or attribution from any graphic or portion of graphic
  • Mozilla Seabird – Jimmy I want this phone when it arrives! Pini Cohen’s work Copyright 2011 @STKI Do not remove source or attribution from any graphic or portion of graphic
  • More keyboard technologies Source: http://www.computerworld.com/s/article/9202298/Will_touch_screens_kill_the_keyboard_?taxonomyId=128&pageNumber=3 Pini Cohen’s work Copyright 2011 @STKI 50 Do not remove source or attribution from any graphic or portion of graphic
  • PrimeSense – the technology behind Microsoft’s Kinect Pini Cohen’s work Copyright 2011 @STKI Do not remove source or attribution from any graphic or portion of graphic
  • Bring you own PC (BYOPC) Source: http://gogadgetforum.com/showthread.php/2179-Want-to-bring-your-own-PC by Freeform Dynamics Pini Cohen’s work Copyright 2011 @STKI 52 Do not remove source or attribution from any graphic or portion of graphic
  • From 2009 presentation: General Purpose PCcomputation on the GPU (graphics processing unit) Trends – Started in computer graphics community – Mapping computation problems to graphics rendering pipeline Pini Cohen’s work Copyright 2011 @STKI Courtesy Jens Krueger and Aaron Lefohn Do not remove source or attribution from any graphic or portion of graphic Source : http://www.na-mic.org/Wiki/images/5/5c/Hpc-g80-cuda.ppt stki modifications
  • Win XP extended support ends No more security patches Pini Cohen’s work Copyright 2011 @STKI 54 Do not remove source or attribution from any graphic or portion of graphic
  • Windows market shareSource: http://marketshare.hitslink.com/operating-system-market-share.aspx?qprid=8 Pini Cohen’s work Copyright 2011 @STKI Do not remove source or attribution from any graphic or portion of graphic
  • Current market status Souce:http://marketshare.hitslink.com/browser-market-share.aspxPini Cohen’s work Copyright 2011 @STKIDo not remove source or attribution from any graphic or portion of graphic
  • STKI annual survey: Which Desktop OS are you mainly using? Source: STKI Pini Cohen’s work Copyright 2011 @STKI Do not remove source or attribution from any graphic or portion of graphic
  • STKI annual survey: Which version of MS Office are you mainly using? Source: STKI Pini Cohen’s work Copyright 2011 @STKI Do not remove source or attribution from any graphic or portion of graphic
  • STKI annual survey: What are your migration plans (Win Office)? Source: STKI Pini Cohen’s work Copyright 2011 @STKI Do not remove source or attribution from any graphic or portion of graphic
  • When upgrading Windows or Office• In most cases special training is needed.• In some organizations where not all employs did show up to the course- the Service Desk got many questions• Other users upgraded only to users who did show up. Pini Cohen’s work Copyright 2011 @STKI 60 Do not remove source or attribution from any graphic or portion of graphic
  • PC Support Ratios• Support per PC is not equal to Support per Employee since there might be organizations with more PC and Employees (some employees has more than one PC) or vice versa (one PC is used for several employees working in shifts). The difference is small.• Service desk ratios variation is related a lot to the “application support” and even “business support”.• Applicationbusiness related support might be up to 30% of service desk effort Source: STKI Pini Cohen’s work Copyright 2011 @STKI Do not remove source or attribution from any graphic or portion of graphic
  • PC Support Ratios and TCO• 2nd level support is dependent on geographical locations and related devices (“check readers”)• PC Second Level support Ratios variation is very big since in some organizations the field technicians are part of new system implementation, some are responsible for HW (and some not…)• Thin client reduces the need for 2nd level support but increases the need for infrasystem support• Is the SBC system part of System or PC ?! Source: STKI Pini Cohen’s work Copyright 2011 @STKI Do not remove source or attribution from any graphic or portion of graphic
  • PC Support Ratios• Support Per PC for FTE Per FTE Service Second Third – Total Desk Level Image Support per PC 25 percentile 208 285 1000 117 Median 458 417 2000 159 75 percentile 573 525 3050 201 Source: STKI• Support per Employee for FTE Per FTE Service Second Third – Total Desk Level Image Support per Empl. 25 percentile 250 247 1025 117 Median 492 400 2000 157 75 percentile 592 675 3375 260 Pini Cohen’s work Copyright 2011 @STKI Do not remove source or attribution from any graphic or portion of graphic
  • Market Status and Recommendations• Users are using these integrators (support, maintenance) in Clients area:• One1 (including Calanit, Harel)• Malam• Taldor• Ness• Matrix• Hayun Pini Cohen’s work Copyright 2011 @STKI Do not remove source or attribution from any graphic or portion of graphic
  • Israel Market Positioning Desktops Vendors to Watch: HP AppleLocal Support DELL Not rarely I hear – its all the same! Lenovo Acer This analysis should be White used with its supporting boxes documents Israeli Market Presence Pini Cohen’s work Copyright 2011 @STKI Do not remove source or attribution from any graphic or portion of graphic
  • Israel Market Positioning Laptops Vendors to Watch: Lenovo is loosing some of its dominance Lenovo HP LG DELL ToshibaLocal Support Sony Apple Worldwide Leader This analysis should be used with its supporting documents Israeli Market Presence Pini Cohen’s work Copyright 2011 @STKI Do not remove source or attribution from any graphic or portion of graphic
  • Thank you Pini Cohen Pini Cohen’s work Copyright 2011 @STKI 67 Do not remove source or attribution from any graphic or portion of graphic